Assistant Property Manager

PEG Company; Rapid City (SD); On-site; USD 40,000 - 55,000; Full time

Job summary

PEG Company in Rapid City, South Dakota, is looking for an Assistant Property Manager to support marketing and retention efforts in their community. The person in this role will handle resident issues, oversee lease renewals, and manage maintenance requests while ensuring property compliance.

Candidates should be self-motivated with excellent communication skills, preferably with experience in property management. Proficiency in Yardi and Microsoft Office is essential to succeed in this position.

Qualifications

• Self-motivated and accountable for leasing goals.
• Experience in Property Management/Leasing.
• Ability to work weekends if necessary.

Responsibilities

• Oversee lease renewals and enhance resident retention.
• Manage maintenance requests and ensure timely resolutions.
• Conduct regular property inspections to maintain standards.

Skills

Sales and marketing techniques

Problem-solving

Written and verbal skills

Knowledge of Fair Housing regulations

Yardi suite proficiency

Education

Property management industry certifications or college degree

Tools

Yardi software

Microsoft Office

Job description

The Assistant Property Manager is responsible for supporting the successful marketing, leasing, and retention at their assigned community. Responsibilities include:

• Responding to resident issues and complaints promptly to maintain a high level of resident satisfaction.
• Manage maintenance and repair requests to ensure timely resolutions.
• Oversee lease renewals and work with the Property Manager to identify opportunities to enhance resident retention.
• Actively promote communication between residents and management to foster a positive community environment.
• Conduct regular property inspections to ensure the upkeep of common areas and units.
• Coordinate and oversee maintenance and repair work, ensuring work is completed on time and to a high standard.
• Walk turned units to ensure they are ready to move and meet quality standards.
• Ensure the property complies with standards set forth in the Quarterly Audit Checklist, including unit inspections.
• Assist with rent collection, ensuring timely payments and addressing any delinquencies.
• Upload invoices for services and repairs into the property management system.
• Review financial reports and budgets with the Property Manager to monitor property performance and control expenses.
• Assist in monitoring rent collections, managing delinquencies, and initiating eviction proceedings when necessary.
• Audit resident charges to ensure accurate revenue collection and reporting.
• Prepare lease agreements and execute renewals.
• Conduct thorough resident screenings and background checks to ensure qualified applicants.
• Regularly audit lease files to ensure accuracy and compliance with company standards.
• Market vacant units through online platforms, advertising, and outreach to attract potential residents.
• Show units to prospective renters and follow up on leads daily.
• Monitor lead-to-lease conversion rates and work to improve leasing efficiency.
• Assist in updating and auditing property websites, ad content, ILS listings, and marketing materials to maintain a competitive marketing strategy.
• Participate in monthly/quarterly marketing action plans to ensure leasing targets are met.
• Maintain accurate and up-to-date records related to leases, financial documents, and maintenance requests.
• Ensure proper handling and documentation of all property-related paperwork, including leases, payments, and repairs.
• Respond promptly to emergencies (e.g., plumbing leaks, power outages) to mitigate damage and inconvenience.
• Assist with implementing and managing emergency preparedness plans to ensure the safety of residents.
• Assist in negotiating contracts and managing relationships with service providers and contractors to secure quality services at competitive prices.
• Oversee the quality of work performed by vendors to ensure property standards are met.
• Complete the Daily Checklist and assign specific team members for tasks such as cleaning, inspecting model units, and maintaining amenities.
• Conduct regular inspections of common areas and units as required by the Quarterly Audit Checklist, documenting issues, and following up on necessary repairs.
• Foster a positive living environment by organizing and promoting community events or initiatives, when applicable.
• Engage with residents regularly to gather feedback and identify opportunities for improvement.
• Stay informed about local, state, and federal property management laws and regulations.
• Ensure all property operations are compliant with Fair Housing and other relevant laws to minimize legal risks.

Job Requirements

• Initiative in sales and marketing techniques.
• Results-oriented mindset, with a proactive approach to problem-solving and removing barriers.
• Self-motivated, resourceful, and accountable for achieving leasing goals.
• Superb written and verbal skills.
• Proficiency in Yardi suite of products and Microsoft Office applications.
• Knowledge of Fair Housing regulations and other industry standards.
• Ability to work weekends, if necessary.
• Experience in Property Management/Leasing with interest in the potential for growth.
• Property management industry certifications or a college degree preferred.

Physical Requirements

• Must be able to tolerate prolonged periods of sitting and/or standing at desk. (80% office work)
• Must be able to operate a computer, telephone, and/or keyboard and tolerate prolonged periods performing work using a computer, telephone, and/or keyboard.
• Must be able to lift up to 25 pounds at times.
• Must be able to tolerate long periods of conducting in-person inspections of properties.
• Must be able to tolerate climbing one flight of stairs and the ability to walk a half mile per property approximately once per week.
• Must have a valid driver's license and be insurable for company vehicles.