Assistant Property Manager

Friedman Realty Group; Prospect Park (Delaware County); Presencial; USD 45.000 - 65.000; Jornada completa

Descripción de la vacante

The Friedman Realty Group is seeking an Assistant Property Manager to support the Property Manager in daily operations and resident relations. You will assist with rent collection, lease renewals, move-ins/move-outs, and coordinating service requests, ensuring a safe, well-maintained community.

Strong communication, organization, and multitasking are essential, with preference for Yardi and MS Office experience. This is a full-time position with occasional weekend hours.

Formación

• College Degree preferred and/or 3 years property management experience.
• Understanding of financial and accounting principles.
• Experience with marketing, sales activities and customer service.
• Computer proficiency including MS Office; experience with Yardi preferred.
• Ability to perform in a busy, changing, multi-tasking work environment.
• Willingness to maintain a flexible, 7 day a week schedule.
• Excellent communication skills and strong professionalism.
• Verbal, math and reasoning skills.
• Availability to work some Saturday office hours.

Responsabilidades

• Contributes to a pristine community presentation including models, tour path, amenities, vacant ready apartments.
• Strives to meet Friedman Five Star Performance Metrics goals weekly, monthly, yearly.
• Monitors property vacancy and turns to meet timelines and standards.
• Monitors service orders and ensures company standards are met.
• Completes marketing initiatives and tours prospective residents.
• Processes applications, move-ins and renewals; records lease charges.
• Reviews delinquency reports and coordinates default proceedings.
• Investigation and resolution of resident complaints; maintains timely communications.
• Plans and attends resident functions and retention programs.
• Ensures readiness of apartments for new residents and follows policies.

Conocimientos

Communication

Customer service

Verbal, math & reasoning

Multitasking

Team player

Flexible schedule

Educación

College degree preferred

Property management experience

Herramientas

MS Office

Yardi

Descripción del empleo

Overview

The Assistant Property Manager is responsible for supporting the Property Manager by effectively managing high-level and detailed tasks relating to the daily operations of the property and by providing excellent customer service. The Assistant Property Manager oversees the budget with an emphasis on accounts receivable, delinquency, lease renewals, eviction filings and rent payment processing. The Assistant Property Manager also assists with current and prospective resident interactions, conducting leasing tours, administrative duties, processing move-ins and move-outs, and handling the day-to-day operations in the absence of the Property Manager.

TITLE: Assistant Property Manager

STATUS: Full Time
REPORTS TO: Property Manager
FLSA STATUS: Non-Exempt (Hourly)

Overview

The Assistant Property Manager is responsible for supporting the Property Manager by effectively managing high-level and detailed tasks relating to the daily operations of the property and by providing excellent customer service. The Assistant Property Manager oversees the budget with an emphasis on accounts receivable, delinquency, lease renewals, eviction filings and rent payment processing. The Assistant Property Manager also assists with current and prospective resident interactions, conducting leasing tours, administrative duties, processing move-ins and move-outs, and handling the day-to-day operations in the absence of the Property Manager.

CORPORATE CULTUREAND THE OWNER’S STATEMENTFOR THE APARTMENT COMPLEXES

The Corporate Culture and the Owner’s Statement aretwo sidesof the same coin and therefore, they must beblended together, at all times. Every FRG employee must know that the Owner’s Statement and the Corporate Culture are equally integral and crucial to the management team’s success.
At the beginning of each year and sometimes during the year the corporate office willaddress all employees with a statement outlining the strategic goals and missionof our properties, settingthe direction for the monthsahead. This communication serves to align all FRG employees with the Owner’s vision and foster a unified commitment to thesuccess of theproperties.FRG employees are expected to reflect the Corporate Culture and the Owner'sStatement in their everyday actions whilecontributing to the overall success and well-being of theCompany.

About You

• YOU ARE COMMITTED TO GREAT SERVICE. You take pride in providing our residents with a safe, well-kept community, and you are ready to go above and beyond to make their day.
• YOU ARE A MASTER COMMUNICATOR. You communicate expectations clearly and you make sure everyone is on the same page. You also understand that everyone communicates differently, and you’re able to tailor your approach to create a connection and foster relationships.
• YOU ARE DETAILED ORIENTED.. Every detail counts. Whether you’re processing rent checks, entering vendor invoices, preparing lease agreements, or sending out lease renewals, you go about your work in a thorough and diligent manner with a keen focus on the details.
• YOU ARE A TEAM PLAYER. You support and coach your team in their daily tasks and you’re always there to lend a helping hand.

Role Responsibilities

• Contributes to the curb appeal on a daily basis, ensuring a pristine community presentation including models, tour path, amenities, vacant ready apartments, leasing center and offices (where applicable)
• Strives to meet or exceed Friedman Five Star Performance Metrics goals set on a weekly, monthly, and annual basis
• Assists with monitoring all property vacancy weekly and monthly to make sure turns are being completed in accordance with company timelines and standards
• Assists with monitoring all property open service orders weekly and monthly to make sure company standards are being met
• Completes assigned marketing initiatives
• Tours prospective residents, processes applications, follows up with leads
• Completes required paperwork for applicants, move-ins and renewals
• Accurately records lease charges and posts necessary adjustments to resident accounts
• Reviews delinquency reports, assesses late charges and coordinates default proceedings
• Assists in the investigation and resolution of resident complaints
• Maintains professional and timely communications with residents and prospective residents
• Assists in planning and attending resident functions and other resident retention programs
• Ensures apartments are ready for new residents
• Works as part of a team and assists team members as needed
• Follows policies relating to but not limited to Fair Housing, OSHA, and Friedman Realty Group

QUALIFICATIONS

• College Degree preferred and/or 3 years property management experience
• Understanding of financial and accounting principles
• Previous experience with marketing, sales activities and customer service
• Computer proficiency including MS Office; experience with Yardi preferred
• Ability to perform in a busy, changing, multi-tasking work environment
• Willingness to maintain a flexible, 7 day a week schedule
• Excellent communication skills and strong professionalism
• Verbal, math and reasoning skills
• Availability to work some Saturday office hours

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job: Primarily in an office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit; use hands and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EQUIPMENT

Multi-line telephone, facsimile machine, copier, postage meter, calculator, computer, printer

This job description is meant to be an outline and is not intended to list all duties and responsibilities and is subject to change based upon the needs of the office, the property, or the company. My signature indicates that I have read, understand, and am capable and willing to perform the role responsibilities of this position.