Assistant Property Manager

11residential; Post Falls (ID); On-site; USD 28,929 - 31,684; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with 4% company match

30% Employee Rental Discount

Paid Time Off including holidays

Education reimbursement program

Job summary

11Residential is seeking an Assistant Property Manager for properties in Post Falls, ID, to support daily operations and ensure resident satisfaction. Responsibilities include managing leasing cycles, overseeing rent collection, and maintaining community standards.

The ideal candidate has 2+ years of experience in customer service or property management, a commitment to high operational standards, and excellent communication skills.

This position offers competitive hourly pay between $21-$23 and comprehensive benefits including healthcare and a 401(k) matching plan.

Qualifications

• 2+ years’ experience in leasing, sales, or customer service.
• Knowledge of apartment management laws and regulations is highly preferred.
• Proficiency in computer and technology skills.

Responsibilities

• Oversee day-to-day operations and management of designated communities.
• Manage the full leasing cycle from inquiry through move-in.
• Support financial data recording and reporting alongside your manager.

Skills

Excellent communication skills

Customer service experience

Property management knowledge

Conflict resolution

Attention to detail

Education

High school diploma or equivalent

Associate or bachelor’s degree

Tools

Microsoft Office

Job description

This position supports North Pointe, The Overlook, and Clearwater in Post Falls, ID. Between the three properties, there are 188 units in total. The schedule for this role is Tuesday through Saturday, 8 AM to 5 PM.

Who We Are

11Residential is a property management company specializing in residential multifamily properties in the Western United States. Our mission is to provide a quality living environment that enriches the lives of our residents. We firmly believe that when employees feel valued, our communities prosper. Guided by our foundational principles of integrity, compassion, teamwork, inclusion, growth, and customer service, we are dedicated to fostering an engaging and supportive workplace culture.

Position Summary

As an Assistant Property Manager, you will assist in overseeing the day‑to‑day operations and management of a designated community (or communities). You will ensure exceptional service delivery, resident satisfaction, and overall operational efficiency. You will also work closely with your Property Manager to develop your skills, broaden your responsibilities, and strengthen your ability to assume their role in their absence.

What You’ll Be Doing

Operations

• Deliver exceptional service to residents, prospective residents, and internal team members by resolving concerns with professionalism and timely follow‑up while keeping daily operations and workflows running smoothly.
• Oversee the collection of rent and ancillary fees, serving as the on‑site subject matter expert in delinquency management including monitoring aging balances, initiating and following up on collection efforts, and ensuring adherence to company policy and local compliance requirements.
• Support the recording and reporting of financial data alongside your manager, deepening your understanding of property financials including operating budget awareness, expense tracking, and the impact financial decisions have on the overall performance of the community.
• Draft and distribute resident communications, including notices and community‑wide announcements, ensuring residents are informed and messaging is timely, clear, and consistent with housing compliance and company standards.
• Serve as the acting Property Manager in their absence, assuming full on‑site responsibility including resident and vendor escalations, weekly and monthly reporting, and overall community operations.
• Maintain compliance with Fair Housing regulations and all applicable state and federal laws, ensuring consistent and equitable practices across all leasing, resident relations, and operational functions.

Leasing

• Manage the full leasing cycle from initial inquiry through move‑in, including conducting tours, processing applications, preparing lease documents, and ensuring a smooth and welcoming experience for incoming residents.
• Support sales and marketing efforts including maintaining accuracy of all online advertising, ensuring unit availability, pricing, and property information are current and reflective of current market conditions.

Maintenance Support

• Conduct regular property walks to assess and maintain curb appeal, common areas, and overall community presentation. Identify any needs or concerns and communicate with the Maintenance team.
• Inspect apartment homes after move‑outs and prior to move‑ins to ensure compliance with company standards.
• Partner with maintenance staff to ensure timely completion of work orders and communication surrounding make‑ready statuses.
• Adhere to all safety procedures and promptly report any potential safety hazards.
• Other duties as assigned based on business needs.

Education and Qualifications

• 2+ years' experience in leasing, sales, hospitality, or customer service is required; property management experience is highly preferred.
• A high school diploma or equivalent (GED) is required. An associate or bachelor’s degree is a plus.
• Knowledge of apartment management laws and regulations at the federal, state, and local level is highly preferred.
• Excellent communication and interpersonal skills, with the ability to interact professionally over the phone, in written communication, and face to face.
• Ability to navigate difficult conversations with professionalism and composure, effectively de‑escalating conflict and working toward resolution in a way that preserves the resident and team relationships.
• Demonstrated ability to adapt communication style and approach when working with a diverse range of personalities from a team and customer perspective.
• Strong attention to detail and a commitment to maintaining high standards operationally and professionally.
• Proficiency in computer and technology skills, including Microsoft Office, with the ability to quickly learn and adapt to new software systems and tools.
• Being bilingual in English and Spanish is a plus.
• Must possess a high level of integrity and compassion with an emphasis on teamwork, inclusion, growth, and customer service.
• Must hold and maintain a valid driver's license and reliable transportation.
• Must be able to work on‑site. This position is not eligible for remote work.

Compensation

• The compensation for this position is $21 to $23 per hour (depending on experience).
• In addition to the base pay, this role offers exciting opportunities for performance‑driven bonuses. Join us on this exciting journey where your hard work and dedication are not only valued but also rewarded.
• Exact compensation may vary based on skills, experience, and location.

Benefits

• Medical, dental, and vision insurance coverages.
• Health savings account.
• 401(k) with a 4% company match.
• 30% Employee Rental Discount based on availability.
• Mileage stipends or reimbursement for traveling positions.
• Education reimbursement program.
• Paid Time Off – vacation, sick, paid holidays, birthday holiday, service day, and health & wellness day.
• Exciting growth and development opportunities.

Physical Requirements

• Perform work in a professional office environment.
• Must be able to use standard office equipment such as computers, phones, photocopiers, and fax machines.
• Regularly required to sit, and to move about the various work environments to train, monitor and ensure compliance with all company requirements.
• This role requires the ability to walk the property (or properties) regularly, including climbing stairs, to show apartment homes and amenities to prospective residents.
• The position may involve standing for extended periods and moving throughout the community in various weather conditions.
• Verbally communicate with employees, co‑workers and customers in person, virtually, and by phone.
• Lift, push, and pull up to 25 pounds.
• Travel to various worksites that may require overnight stays, flights, and/or prolonged travel in a vehicle.

EEO Statement

11Residential is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity and expression, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.

Background Check

You must be able to pass a criminal and driving background check as well as a drug screen. A positive Marijuana/THC result does not disqualify candidates in states where it is legal.

The above statements are intended to describe the general nature and level of requirements for the work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.