Assistant Property Manager

11 Residential; Post Falls (ID); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Health savings account

401(k) with 4% company match

Employee rental discount

Mileage stipend

Education reimbursement

Pay time off and holidays

Growth opportunities

Job summary

11Residential is seeking an Assistant Property Manager to oversee daily operations at our Post Falls communities. You will partner with the Property Manager to deliver exceptional service, manage leasing, maintenance coordination, and resident satisfaction.

This on-site role requires 1+ year in leasing or hospitality, strong communication, MS Office proficiency, and a valid driver's license. Bilingual English/Spanish is a plus; regular Tuesday–Saturday schedule and on-site work.

Qualifications

• 1+ years' experience in leasing, sales, hospitality, or customer service.
• An associate or bachelor's degree is a plus (preferred).
• Knowledge of apartment management laws and regulations at federal, state, and local levels is highly preferred.
• Excellent communication and interpersonal skills for phone, written, and face-to-face interactions.
• Ability to de-escalate conflict professionally and maintain relationships.
• Detail-oriented with high operational standards.
• Proficiency in MS Office and ability to learn new software systems.
• Must have a valid driver's license and reliable transportation.
• On-site work; remote work not allowed.

Responsibilities

• Deliver exceptional service to residents, prospective residents, and internal team members with timely follow-up.
• Oversee rent collection and delinquency management, ensuring policy compliance.
• Manage full leasing cycle from inquiry to move-in, including tours and applications.
• Support sales and marketing, maintain accurate online advertising, and reflect market conditions.
• Conduct regular property walks to maintain curb appeal and address issues with maintenance.
• Inspect units after move-outs and before move-ins for standards compliance.
• Coordinate with maintenance to complete work orders and communicate statuses.
• Adhere to safety procedures and report hazards.
• Perform additional duties as needed.

Skills

Communication skills

Interpersonal skills

Problem solving

Attention to detail

Bilingual (EN/ES)

Education

High school diploma or GED

Associate or Bachelor's degree preferred

Tools

Microsoft Office

Property management software

Job description

Position Overview

This position supports Overlook, North Pointe, and Clearwater properties in Post Falls, Idaho. Between the three properties, there are 188 units in total. The schedule for this role is Tuesday through Saturday, 8 AM to 5 PM. Please visit the apartmentwebsites to learn more!

https://www.theoverlookatfallspark.com/

https://www.northpointeidaho.com

https://www.clearwateridaho.com/

Who We Are

11Residential is a property management company specializing in residential multifamily properties in the Western United States. Our mission is to provide a quality living environment that enriches the lives of our residents. We firmly believe that when employees feel valued, our communities prosper. Guided by our foundational principles of integrity, compassion, teamwork, inclusion, growth, and customer service, we are dedicated to fostering an engaging and supportive workplace culture.

We are interested in finding talented individuals who are driven and empowered to become successful as they help build comfortable and welcoming communities. Throughout our company, you will find the guidance and support needed to inspire and challenge you to achieve success. Come join us in shaping exceptional living spaces for all!

Discover more at about us and our communities at 11residential.com.

Position Summary

As an Assistant Property Manager, you will assist in overseeing the day-to-day operations and management of a designated community (or communities). You will ensure exceptional service delivery, resident satisfaction, and overall operational efficiency. You will also work closely with your Property Manager to develop your skills, broaden your responsibilities, and strengthen your ability to assume their role in their absence.

What You’ll Be Doing

Operations:

• Deliver exceptional service to residents, prospective residents, and internal team members by resolving concerns with professionalism and timely follow-up while keeping daily operations and workflows running smoothly.
• Oversee the collection of rent and ancillary fees, serving as the on-site subject matter expert in delinquency management including monitoring aging balances, initiating and following up on collection efforts, and ensuring adherence to company policy and local compliance requirements.

Leasing:

• Manage the full leasing cycle from initial inquiry through move-in, including conducting tours, processing applications, preparing lease documents, and ensuring a smooth and welcoming experience for incoming residents.
• Support sales and marketing efforts including maintaining accuracy of all online advertising, ensuring unit availability, pricing, and property information are current and reflective of current market conditions.

Maintenance Support:

• Conduct regular property walks to assess and maintain curb appeal, common areas, and overall community presentation. Identify any needs or concerns and communicate with the Maintenance team.
• Inspect apartment homes after move-outs and prior to move-ins to ensure compliance with company standards.
• Partner with maintenance staff to ensure timely completion of work orders and communication surrounding make-ready statuses.
• Adhere to all safety procedures and promptly report any potential safety hazards.
• Other duties as assigned based on business needs.

Education and Qualifications

• 1+ years' experience in leasing, sales, hospitality, or customer service is required; property management experience is highly preferred.
• A high school diploma or equivalent (GED) is required. An associate or bachelor’s degree is a plus.
• Knowledge of apartment management laws and regulations at the federal, state, and local level is highlypreferred.
• Excellent communication and interpersonal skills, with the ability to interact professionally over the phone, in written communication, and face to face.
• Ability to navigate difficult conversations with professionalism and composure, effectively de-escalating conflict and working toward resolution in a way that preserves the resident and team relationships.
• Demonstrated ability to adapt communication style and approach when working with a diverse range of personalities from a team and customer perspective.
• Strong attention to detail and a commitment to maintaining high standards operationally and professionally.
• Proficiency in computer and technology skills, including Microsoft Office, with the ability to quickly learn and adapt to new software systems and tools.
• Being bilingual in English and Spanish is a plus.
• Must possess a high level of integrity and compassion with an emphasis on teamwork, inclusion, growth, and customer service.
• Must hold and maintain a valid driver's license and reliable transportation.
• Must be able to work on-site. This position isnot eligible for remote work.

Compensation

• The compensationfor this position is $21to $23per hour (depending on experience).
• In addition to the base pay, this role offers exciting opportunities for performance-drivenbonuses. Join us on this exciting journey where your hard work and dedication are not only valued but also rewarded.
• Exact compensation may vary based on skills, experience, and location.

Benefits

• Medical, dental, and vision insurance coverages.
• Health savings account.
• 401(k) with a 4% company match.
• 30% Employee Rental Discount based on availability.
• Mileage Stipend or reimbursement for travelling positions.
• Education Reimbursement program.
• Paid Time Off – Vacation, Sick, Paid Holidays, Birthday Holiday, Service Day, and Health & Wellness Day.
• Exciting growth and development opportunities.

Physical Requirements

• Perform work in a professional office environment.
• Must be able to use standard office equipment such as computers, phones, photocopiers, and fax machines.
• Regularly required to sit, and to move about the various work environments to train, monitor and ensure compliance with all company requirements.
• This role requires the ability to walk the property (or properties) regularly, including climbing stairs, to show apartment homes and amenities to prospective residents.
• The position may involve standing for extended periods and moving throughout the community in various weather conditions.
• Verbally communicate with employees, co-workers and customers in person, virtually, and by phone.
• Lift, push, and pull up to 25 pounds.
• Travel to various worksites that may require overnight stays, flights, and/or prolonged travel in a vehicle.

The above statements are intended to describe the general nature and level of requirements for the work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

EEO Statement

11Residential is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity and expression, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.

You must be able to pass a criminal and driving background check as well as a drug screen. A positive Marijuana/THC result does not disqualify candidates in states where it is legal.