Assistant Property Manager

Families-in-Transitio; Manchester (NH); On-site; USD 34,440 - 37,195; Full time

Benefits offered by this job

Generous PTO

9 paid holidays

Medical/Dental/Vision Insurance

Life and Disability Insurance

403b Retirement Plan

Employee Assistance Program

Job summary

Families in Transition seeks an Assistant Property Manager to support an affordable housing portfolio on-site in Manchester, NH. You will handle tenancy administration, compliance with LIHTC, HOME, and PBV programs, and provide empathetic tenant service daily.

You will collaborate with a small team to market vacancies, manage waitlists, process certifications, and maintain audit-ready files in accordance with program rules, while coordinating move-ins and renewals with accuracy and care.

Qualifications

• Education: High School Diploma or GED.
• Experience: Familiarity with affordable housing programs LIHTC, HOME, PBV, or Section 8.
• Skills: Detail-oriented, strong multitasking, conflict resolution.
• Tech: Proficient in Microsoft Office (Word, Excel, Outlook).
• Mobility: Ability to travel between local property locations.
• Fair Housing knowledge is preferred.

Responsibilities

• Be the Face of the Community: Greet tenants, handle calls, respond to inquiries, and deliver empathetic service.
• Draft and distribute tenant notices (lease violations, rent adjustments, inspection schedules, recertifications).
• Partner with Finance to track tenant payments, update ledgers, and manage repayment agreements.
• Fill Vacancies: Market available units and reach out to networks to attract applicants.
• Manage the Waitlist: screen for eligibility and coordinate offers.
• Coordinate move-ins, interim certifications, annual recertifications, and move-outs.
• Audit-ready files: maintain organized tenant records per LIHTC/HOME/HUD/PBV guidelines.
• Gather documentation from applicants and intake teams for verifications.
• Track MOR deadlines and prep files for audits.

Skills

Attention to detail

Multitasking

Conflict resolution

Microsoft Office

Mobility

Education

High School Diploma or GED

Tools

Yardi

MRI

Boston Post

RealPage

Job description

Description

Are you organized, detail-oriented, and passionate about making a tangible difference in people's lives? We are seeking a dynamic Assistant Property Manager to play a pivotal role across our affordable housing portfolio.

In this role, you aren't just managing paperwork, you are helping individuals and families secure and maintain safe, stable housing. Working closely with our tight-knit team of three Property Managers, you will be the administrative engine and customer service heartbeat of our operations, ensuring compliance with affordable housing programs (LIHTC, HOME, PBV) while keeping our communities thriving.

What You'll Do (Key Responsibilities)

Tenant Relations & Community Operations

• Be the Face of the Community: Greet tenants, handle phone calls, respond to inquiries, and deliver top-tier, empathetic customer service.
• Clear Communication: Draft and distribute tenant notices (lease violations, rent adjustments, inspection schedules, and annual recertifications).
• Financial Teamwork: Partner with our Finance team to track tenant payments, update ledgers, and manage repayment agreements.

Leasing, Waitlists & Marketing

• Fill Vacancies: Market available units through approved platforms and community networks.
• Manage the Waitlist: Keep waitlist records organized, screen applicants for eligibility, and coordinate unit offers.
• Smooth Transitions: Support the entire tenant lifecycle, coordinating efficient move-in, interim, and annual recertification, and move-out processes.

Affordable Housing Compliance & File Management

• Audit-Ready Files: Maintain meticulously organized digital and physical tenant files in strict compliance with LIHTC, HOME, HUD, and PBV guidelines.
• Gather Documentation: Collaborate with applicants and our Intake/Housing teams to collect necessary financial and qualifying verifications.
• Deadline Management: Keep our compliance pipelines moving smoothly by tracking correction deadlines and prepping files for Management Obligation Reviews (MOR) and audits.

Requirements

Who You Are

We are looking for a highly organized professional who can balance regulatory precision with genuine human empathy.

Your Must-Haves:

• Education: High School Diploma or GED.
• Experience: Proven experience working with affordable housing programs (LIHTC, HOME, PBV, or Section 8).
• Skills: Incredible attention to detail, strong multitasking skills, and a knack for conflict resolution.
• Tech-Savvy: Proficient in Microsoft Office (Word, Excel, Outlook).
• Mobility: Ability to travel between local property locations (sometimes on short notice).

Your Bonus Points (Preferred):

• An Associate’s degree or 2+ years of administrative support experience in property management
• Certified Occupancy Specialist (COS) or similar industry certification
• Experience with property management software (such as Yardi, MRI, Boston Post, or RealPage)
• A strong, working knowledge of Fair Housing laws

Why Join Us?
We believe that a supportive team environment is the key to doing great work. You will join a collaborative team of property management professionals who share a deep commitment to our residents. If you love a fast-paced environment where your work has a direct community impact, we want to hear from you!

Job Type: Full-Time, On-Site

Pay: $25-$27 per hour

Schedule: Monday to Friday- 8:30 am - 5:00 pm

Benefits:

Generous PTO policy, accrual beginning on date of hire

9 paid holidays

Medical, Dental, Vision Insurance

Employer-paid Life and Disability Insurance

Flexible Spending, HSA, and HRA Plans

403b Retirement Savings Plan

Employee Assistance Program (EAP)

Working Advantage/ Tickets at Work benefit program

30% employee discount at Outfitters Thrift Store

*Families in Transition is an Equal Opportunity Employer*