Assistant Property Manager

SustainableHR PEO & Recruiting; Madison (WI); On-site; USD 31,684 - 35,817; Full time

Job summary

A property management firm in Madison, WI is seeking an Assistant Property Manager to support affordable housing operations. Responsibilities include handling leasing, compliance tasks, and maintaining resident relations. The ideal candidate has 1-2 years of experience in multifamily housing and knowledge of housing compliance laws. This full-time role involves working on-site with competitive pay ranging from $23 to $26 per hour.

Qualifications

• 1–2 years of on-site multifamily experience, affordable housing/LIHTC required.
• Working knowledge of income verification, rent calculation, and file audit prep.
• Ability to handle confidential information and uphold compliance standards.

Responsibilities

• Respond to inquiries and manage resident relations.
• Process certifications and maintain compliance logs.
• Coordinate with maintenance and support unit readiness.

Skills

Customer service

Communication

Time management

Data accuracy

Tools

Yardi

AppFolio

Microsoft Office

Job description

Base pay range

$23.00/hr - $26.00/hr

Assistant Property Manager (Affordable Housing)

Location: Madison, WI (Onsite)

Employment Type: Full-time

Reports To: Property Manager

Pay Range: 23-26/Hr

About the Role

We’re looking for a Assistant Property Manager with affordable housing experience to support day-to-day operations, ensure compliance, and deliver excellent resident service. You’ll handle leasing, certifications, rent ledgers, and maintenance coordination to keep the community running smoothly.

What You’ll Do

Leasing & Resident Services

• Respond to inquiries, schedule tours, process applications, prepare leases, and manage move-ins/outs.
• Maintain positive resident relations; handle service requests, notices, renewals, and conflict de-escalation.
• Keep unit availability, pricing, and marketing listings up to date.

Affordable Housing Compliance

• Process initial, annual, and interim certifications (TICs); verify income/assets; apply utility allowances and calculate rent.
• Maintain accurate files and compliance logs; prepare for audits (owner/State HFA, investor, MOR/REAC if applicable).
• Ensure adherence to Fair Housing, VAWA, reasonable accommodation/ modification policies, and all governing program rules.
• Run required reports and resolve file findings promptly.

Operations, Maintenance & Vendors

• Enter and track work orders; coordinate with maintenance for timely completion and quality standards.
• Support unit turns (walks, punch lists) to meet readiness timelines.
• Assist with vendor scheduling, insurance/COI tracking, and invoice submission.

Rent Collection & Reporting

• Post charges, process payments, manage delinquencies/payment plans, and issue notices per state/lease requirements.
• Assist with monthly reporting (occupancy, traffic, renewals, delinquencies, work orders, compliance status) and budget support.

What You’ll Bring

• 1–2+ years of on-site multifamily experience; affordable housing/LIHTC (Section 42) required. Section 8/HUD exposure a plus.
• Working knowledge of income verification, rent calc, utility allowances, TICs, and file audit prep.
• Proficiency with Yardi/AppFolio/OneSite (or similar), Microsoft Office/Excel/Outlook; strong data accuracy and documentation.
• Excellent customer service, communication, time management, and follow-through.
• Ability to handle confidential information and uphold compliance standards.

Preferred Credentials (Nice to Have)

• Industry certifications such as TCS, HCCP, SHCM, COS (or willingness to obtain within 6–12 months).
• Monday–Friday schedule with occasional evenings/weekends for tours, emergencies, or events.
• Ability to conduct property walks and lift/move up to 25 lbs occasionally.

Success Metrics

• On-time recertifications; file audit scores within compliance thresholds.
• Occupancy and renewal rate targets met; delinquency maintained within goals.
• Work-order completion times and unit-turn timelines achieved.