Assistant Property Manager

riverstone; Garner (NC); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401(k) with company match

13 paid holidays off

PTO and Wellness PTO

Maternity/Paternity Leave

Flexible schedule

Ongoing training

Open feedback culture

Job summary

Riverstone Communities is seeking an Assistant Property Manager for Indian Creek Mobile Home Park in Garner, NC. The role focuses on delivering exceptional resident services, maintaining occupancy, and ensuring timely rent collection while upholding standards and compliance.

The position requires 1–2 years of administrative and customer service experience, with the ability to operate a vehicle and perform physical tasks as needed. A flexible schedule and ongoing training are provided.

Qualifications

• 1-2 years of administrative work in an office setting.
• 1-2 years of proven excellent customer service experience through various methods (in person, over the phone, etc.)

Responsibilities

• Interact with current and prospective residents to provide excellent customer service.
• Assist with reaching a 100% occupancy rate by marketing the community.
• Help with timely rent and fees collection and follow-ups on late payments.
• Ensure compliance with company home standards and walk the community daily for assessment.
• Maintain the property office and complete general office tasks on time.
• Follow up on prospects and applicants promptly.
• Adhere to Fair Housing guidelines and state/local requirements.
• Step in as acting leader in absence of the Property Manager.
• Perform other duties as trained and assigned.

Skills

Customer service

Relationship management

Communication

Tools

Google Workspace

Microsoft Office

Job description

Are you ready to play a part in improving the community you work in? Do you have a talent for managing relationships? Do you thrive in environments where you can share ideas? If you said yes to these three questions, then our Assistant Property Manager position is for you. Come join our team and help us enrich the lives of our residents and our team members.

We are currently seeking a qualified Assistant Property Manager for our Indian Creek Mobile Home Park located at (1113 Indian Creek Trail Garner, NC 27529.)

Why Join Us?

• Pay Rate: $19.00 - $23.00 per hour

• Medical, Dental, and Vision benefit plan offerings for you and eligible family members

• 401(k) retirement plan, with a company match

• 13 Paid Holidays Off, which includes getting your birthday off

• Robust Paid Time Off (PTO)* and Wellness PTO

• Maternity/Paternity Leave*

• A schedule that is flexible to your needs and the needs of the property

• Ongoing training and internal growth opportunities

• The ability to provide feedback in many different forms to many different people

• A workplace that CARES about their team members, where you aren’t just a number in the organization, but a person who is treated with respect and can openly share their ideas to make the workplace better

• Our inclusive culture offers countless opportunities beyond daily tasks, including involvement in committees, the training team, and town halls. With an open-door policy for feedback and a commitment to growth and diversity, you can make a meaningful impact on yourself, your teammates, and the community.

*effective date of benefit dependent upon tenure of employment

The Assistant Property Manager position includes, but is not limited to:

• Interact with current and prospective residents who have questions or concerns, providing excellent customer service to anyone you encounter

• Assist with reaching a 100% occupancy rate on a consistent basis, marketing the community to ensure we are maximizing occupancy

• Help with 100% collection of all rent and fees in a timely manner, including following up with specific residents on late rent payments

• Participate in ensuring 100% compliance to company home standards, including walking the community daily to assess compliance

• Maintain the property office to required standards and ensure general office work is completed to deadline

• Perform prompt follow-up and follow-through on prospects and applicants

• Adhere to all state, government, and local requirements to meet and exceed the expectations of all Fair Housing guidelines

• Assumes leadership role of the property in the absence of the Property Manager

• Other duties as qualified and trained to do so

Assistant Property Manager Requirements:

• 1-2 years of experience of administrative work working in an office setting; specific property management experience preferred

• 1-2 years of proven excellent customer service experience through various methods - in person (verbally), over the phone (written), etc

• Ability to legally operate a motor vehicle (drive to different locations on the property) with a valid driver’s license

• Ability to be very active - walking, bending, standing and lifting up to 50 pounds

• Computer proficiency, including using the internet, Google or Microsoft programs and email, etc.

At Riverstone Communities, we don’t just accept differences - we celebrate them, we support them and we thrive on them for the benefit of our team members and communities. As a company who has been around for over 25 years, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, gender identity, disability, protected veteran status or any other status protected under federal, state or local law.