Assistant Property Manager

Clear Investment Group; City of Syracuse (NY); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Performance bonuses

Health benefits

PTO & paid holidays

Career development

Job summary

Clear Investment Group is seeking an Assistant Property Manager in Syracuse, NY to lead leasing and daily property operations for a distressed residential community. The role emphasizes leasing execution, occupancy growth, and strong resident relations while aligning with regional strategy.

Responsibilities include managing maintenance, ensuring compliance, and coordinating with on-site staff to improve performance and resident satisfaction. A hands-on leader with leasing expertise is required.

Qualifications

• 4+ years of multifamily property management and/or residential leasing.
• Strong hands-on leasing experience with ability to generate traffic, conduct tours, follow up with prospects, objection handling, and close leases.
• Experience with distressed, lease-up, or underperforming communities preferred.
• Proven ability to increase occupancy and improve property performance.
• Strong leadership including team supervision, coaching, and performance management.
• Experience using property management software like Yardi Voyager or RentCafe.
• Solid understanding of Fair Housing laws and leasing regulations.

Responsibilities

• Support and oversee daily property operations, ensuring compliance with policies and housing laws.
• Coordinate maintenance, repairs, and preventive care; manage service requests and vendor relations.
• Monitor lease terms, community rules, and safety policies; address resident concerns promptly.
• Assist with supervising on-site team members and performance management.
• Actively participate in leasing: tours, applications, move-ins, and follow-ups; drive occupancy.

Skills

Leasing experience

Property operations

Leadership

Budgeting

Regulatory compliance

Tools

Yardi Voyager

RentCafe

Job description

Assistant Property Manager

Location: Syracuse, NY
Job Type: Full-Time, On-Site

Compensation & Benefits

• Base Salary: $55,000+, commensurate with experience

• Performance-Based Bonuses and Year-End Incentives

• Comprehensive Health Benefits (Medical, Dental, Vision)

• Generous PTO, Sick Leave & Paid Holidays

• Career development and advancement opportunities within a growing company

Overview

Lifestyle Apartments Syracuse is seeking a driven and experienced Assistant Property Manager with strong leasing experience to help lead the stabilization and revitalization of a distressed residential community.

This is a hands-on position responsible for supporting the day-to-day operations of the property, with a significant focus on leasing, occupancy growth, resident retention, collections, maintenance coordination, team management, and financial performance.

Reporting directly to the Regional Manager, this individual will play a critical role in increasing occupancy, improving property operations, strengthening the resident experience, and helping return the community to strong and sustainable performance.

The ideal candidate brings a strong property management background combined with proven leasing experience and the ability to convert prospects into residents. We are looking for someone who is comfortable actively leasing - not simply overseeing the leasing function, and who can step in wherever needed to drive results.

What Makes You a Fit

We're looking for an \"Ideal Team Player\" - someone who is:

• Humble: You’re experienced but coachable, collaborative, and eager to grow.

• Hungry: You’re self-motivated, results-driven, and always looking for ways to improve operations, increase occupancy, and exceed goals.

• Smart: You understand people and processes. You collaborate well and adapt effectively to diverse personalities and high-stress situations.

Key Responsibilities

Property Operations & Leadership

• Support and oversee daily property operations, ensuring compliance with company policies, Fair Housing laws, and local regulations

• Conduct regular property inspections and coordinate timely maintenance, repairs, and preventive care

• Manage maintenance service requests, prioritizing urgent items and coordinating with vendors and in-house staff

• Monitor and enforce lease terms, community rules, and safety policies

• Handle resident complaints and service issues with discretion, professionalism, and prompt follow-through

• Assist with supervising on-site team members, including leasing, maintenance, porters, and contractors

• Support scheduling, performance management, coaching, and accountability across the property team

Leasing, Marketing & Occupancy

• Actively participate in the leasing process, including prospect follow-up, property tours, applications, lease execution, and move-ins

• Maintain and increase occupancy through aggressive, consistent, and strategic leasing efforts

• Convert leads and property traffic into qualified applications and signed leases

• Respond promptly and professionally to phone, email, online, and walk-in leasing inquiries

• Oversee and execute property marketing campaigns across RentCafe, ILS platforms, social media, signage, outreach, and other channels

• Set and meet leasing goals and regularly review traffic, lead sources, follow-up activity, conversion rates, and occupancy trends

• Ensure vacant units are market-ready and tours, follow-ups, applications, and move-ins are seamless and professional

• Identify leasing challenges and recommend changes to pricing, concessions, marketing, outreach, or sales strategies

• Build strong relationships with prospective and current residents to improve satisfaction, renewals, and resident retention

• Work closely with the Regional Manager and property team to develop and execute strategies for stabilizing occupancy at an underperforming community

Financial Management & Reporting

• Prepare, review, and manage operating budgets in coordination with the Regional Manager

• Collect rent, process payments, and oversee delinquency tracking, notices, and evictions in accordance with legal guidelines

• Maintain and monitor property financials, including accounts payable/receivable, purchase orders, and vendor contracts

• Prepare and submit monthly, quarterly, and annual reports summarizing key metrics, resident feedback, occupancy trends, and property needs

• Analyze operational and leasing data to make informed decisions that improve performance and reduce expenses

Administrative & Compliance

• Maintain accurate and organized resident files, contracts, inspections, incident reports, and vendor documents

• Ensure company policies and federal, state, and local housing laws and safety protocols are consistently upheld

• Train and onboard new team members and provide ongoing coaching and development

• Oversee timely completion of required administrative duties, including rent roll updates, delinquency logs, vendor W-9s, and inspection records

• Create and maintain a resident retention strategy incorporating events, communication programs, renewal outreach, and reputation management

Requirements & Qualifications

• 4+ years of experience in multifamily property management and/or residential leasing

• Strong hands-on leasing experience with a demonstrated ability to generate traffic, conduct tours, follow up with prospects, overcome objections, and close leases

• Experience working at distressed, lease-up, turnaround, or underperforming multifamily communities strongly preferred

• Proven ability to help increase occupancy and improve property performance

• Strong leadership experience, including team supervision, coaching, and performance management

• Experience using Yardi Voyager, RentCafe, or similar property management and leasing software

• Solid understanding of Fair Housing laws, leasing best practices, and applicable housing regulations

• Strong sales mentality with excellent customer service and relationship-building skills

• Ability to manage multiple priorities and deadlines in a fast-paced, high-accountability environment

• High level of professionalism,