Assistant Property Manager

Willow Ridge Apartments; Chester (WV); On-site; USD 35,000 - 50,000; Full time

Job summary

Willow Ridge Apartments is seeking an Assistant Property Manager to support property management functions. The role involves customer service, leasing, and administrative tasks, ensuring a welcoming environment for residents. Ideal candidates will have property management experience and strong communication skills, contributing to a vibrant community.

Qualifications

• Minimum two years property management experience or equivalent.
• Exceptional customer service skills required.
• Ability to follow directives with minimal supervision.

Responsibilities

• Support the Property Manager in all functions of property management.
• Provide first-line customer service and maintain resident relations.
• Assist with leasing apartments and managing administrative functions.

Skills

Customer Service

Organizational Skills

Communication

Attention to Detail

Teamwork

Education

High School Diploma or equivalent

4-year BA/BS in Marketing, Sales, or related field

Tools

Microsoft Office Suite

Yardi

Job description

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If you're driven, dedicated, and have what it takes to build vibrant communities where residents live and prosper, our Assistant Property Manager opportunity at Ashton Creek is perfect for you!

The Assistant Property Manager supports the Property Manager in all functions of property management. Responsibilities include on-site administrative functions, leasing apartments, and resident relations. The role involves assisting with operations management, marketing, human resources, maintenance programs, and compliance. The Assistant Property Manager acts as the person-in-charge in the absence of the Property Manager.

Essential Job Functions

• Provide first-line customer service, creating a welcoming environment for prospective and current residents, and property guests.
• Assist with training, motivating, and supervising on-site team members to achieve operational goals, including onboarding, timesheet approval, and policy training.
• Greet prospective residents, assess needs, lead tours, show units, complete guest cards, and market amenities to maintain occupancy.
• Complete lease applications, verify applications, notify prospects of decisions, and submit lease documentation for final approval.
• Keep CRM queue updated, follow up with prospects and residents via calls and emails.
• Maintain accurate resident records, update and collect rents, deposits, and charges, and communicate with residents about balances and legal processes when necessary.
• Organize and file reports, leases, and paperwork; update records in Yardi; manage move-out notices, resident activity, and renewals.
• Process security deposit dispositions and handle non-collectible accounts with the collections department.
• Manage month-end closing duties, purchase orders, and invoices.
• Inspect models, vacant apartments, community grounds, and report service needs.
• Perform HR administration as needed, following company policies.
• Report incidents to the Property Manager or corporate office immediately.
• Visit comparable properties for market knowledge and assist in preparing monthly market analysis.
• Collaborate with Marketing to develop promotional programs, advertising, referral programs, and resident events.
• Conduct monthly ILS audits and report findings.
• Maintain regular office hours, including weekends and holidays, with flexibility during leasing season.
• Conduct all business in accordance with policies, Fair Housing, ADA, FCRA, and housing laws.

Knowledge, Skills, and Abilities

• Minimum two years property management experience or equivalent.
• Exceptional customer service skills.
• Ability to follow directives with minimal supervision.
• Excellent written and verbal communication skills.
• Ability to see projects through to completion.
• Positive interaction with residents, staff, vendors, and the public.
• Basic arithmetic skills.
• Attention to detail and adherence to deadlines.
• Strong follow-up skills.
• Organizational skills for managing multiple priorities.
• Teamwork ability.
• Proficiency in Microsoft Office Suite.
• High School Diploma or equivalent required; a 4-year BA/BS in Marketing, Sales, or related field preferred.

Physical and Other Requirements

• Regularly sit, talk, hear; stand, walk, handle objects; reach with hands and arms; lift/move up to 15 pounds.
• Maintain high ethical standards.
• Work overtime, evenings, weekends, or holidays as needed.
• Travel between properties required for floating positions.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other