Assistant Property Manager

11 Residential; Billings (MT); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading property management firm in Montana is seeking an Assistant Property Manager for their Billings locations. This role involves overseeing daily operations, ensuring exceptional resident service, and managing financial transactions. Candidates should have strong communication skills and a commitment to customer service, with a focus on creating welcoming communities. Join us as we enhance residents' lives through quality management and support.

Benefits

Medical, dental, and vision insurance

401(k) with 4% company match

30% Employee Rental Discount

Paid Time Off – Vacation, Sick, and Paid Holidays

Qualifications

• Minimum of one year experience in leasing, sales, hospitality or customer service required; property management preferred.
• Proficiency in Microsoft Office; experience with Yardi software preferred.
• Bilingual in English and Spanish is a plus.

Responsibilities

• Oversee day-to-day operations and management of communities.
• Ensure exceptional service delivery and resident satisfaction.
• Collect rent, process payments, and manage delinquent accounts.

Skills

Customer Service

Communication

Teamwork

Education

High School Diploma or equivalent (GED)

Tools

Microsoft Office

Yardi Property Management software

Job description

This position supports Rock Creek and Shiloh Glen Apartments in Billings, MT. There are 202 total units between these two properties. Please visit their respective websites below to learn more about the properties.

Who We Are

11Residential is a property management company specializing in residential multifamily properties in the Western United States. Our mission is to provide a quality living environment that enriches the lives of our residents. We firmly believe that when employees feel valued, our communities prosper. Guided by our foundational principles of integrity, compassion, teamwork, inclusion, growth, and customer service, we are dedicated to fostering an engaging and supportive workplace culture.

We are interested in finding talented individuals who are driven and empowered to become successful as they help build comfortable and welcoming communities. Throughout our company, you will find the guidance and support needed to inspire and challenge you to achieve success. Come join us in shaping exceptional living spaces for all!

Discover more at about us and our communities at https://www.11residential.com.

Position Summary

As an Assistant Property Manager, you will assist in overseeing the day-to-day operations and management of a designated community (or communities). You will ensure exceptional service delivery, resident satisfaction, and overall operational efficiency. Your responsibilities will include, but are not limited to; financial transactions, assisting with leasing and administrative tasks, ensuring compliance with housing regulations, and maintaining property standards. You will play a critical role in fulfilling our mission of providing a quality living environment to enhance the lives of our residents!

What You’ll Be Doing

• Provide exceptional service to residents, prospective residents, and internal team members.

• Lease apartments while providing office management and administrative support.

• Collect rent and ancillary fees from residents, including the management of delinquent accounts.

• Process rental payments and record primary financial data for property accounting purposes.

• Post income and deposits accurately and in a timely manner.

• Inspect apartment homes after move-outs to ensure compliance with property standards.

• Prepare and deliver notices to residents as needed.

• Address and resolve resident requests and concerns with professionalism and empathy.

• Partner with maintenance staff to ensure timely completion of work orders.

• Support sales and marketing efforts to lease available units.

• Assume the duties of the Property Manager in their absence.

• Ensure compliance with Fair Housing, state, and federal laws.

• Adhere to all safety procedures and promptly report safety hazards to the supervisor.

Education and Qualifications

• A minimum of one year of experience in leasing, sales, hospitality, or customer service is required; property management experience is highly preferred.

• Proficiency in Microsoft Office, with the ability to quickly learn new systems.

• Experience with Yardi Property Management software is preferred.

• Familiarity with state and federal Fair Housing laws.

• Bilingual proficiency in English and Spanish is a plus.

• A high school diploma or equivalent (GED) is required.

• A valid driver’s license is required.

• Strong communication skills, with the ability to interact tactfully with residents, co-workers, and management.

• Demonstrates a high level of integrity, compassion, and a commitment to teamwork, inclusion, growth, and customer service.

Compensation

• The compensationfor this position is $21.00 to $24.00per hour.

• In addition to the base pay, this role offers exciting opportunities for performance-driven bonuses. Join us on this exciting journey where your hard work and dedication are not only valued but also rewarded.

• Exact compensation may vary based on skills, experience, and location.

Benefits

• Medical, dental, and vision insurance coverages.

• Health savings account.

• 401(k) with a 4% company match.

• 30% Employee Rental Discount.

• Mileage Stipend for travelling positions.

• Paid Time Off – Vacation, Sick, and Paid Holidays.

• Exciting growth and development opportunities.

Physical Requirements

To successfully perform the essential functions of this job, the employee must be able to:

• Perform work in a professional office environment.

• Must be able to use standard office equipment such as computers, phones, photocopiers, and fax machines.

• Regularly required to sit, and to move about the various work environments to train, monitor and ensure compliance with all company requirements.

• Ability to push/pull/lift up to 25lbs

• Verbally communicate with employees, co-workers and customers in person and by phone.

• May occasionally travel to various worksitesrequiring overnight stays, flights, and/or prolonged travel in a vehicle.

The above statements are intended to describe the general nature and level of requirements for the work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

EEO Statement

11Residential is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity and expression, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.

You must be able to pass a criminal and driving background check as well as a drug screen. A positive Marijuana/THC result does not disqualify candidates in states where it is legal.