Assistant Property Manager

Pennrose Management Company; Baltimore (MD); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading property management company is seeking a Property Manager to handle marketing and leasing of properties. Responsibilities include organizing leasing events, managing tenant relations, and ensuring compliance with housing laws. The ideal candidate should have a strong background in multi-family property management and excellent customer service skills.

Qualifications

• Minimum 2 years' experience in multi-family property management.
• Experience with Low Income Housing Tax Credit Program preferred.
• Must have a valid driver's license and insured vehicle.

Responsibilities

• Coordinate leasing events and provide resident services.
• Manage property’s answering service and oversee security deposit administration.
• Inspect apartments for move-in/out conditions and tenant concerns.

Skills

Customer Service

Knowledge of HUD programs

Proficiency in Microsoft Office

Education

High School Diploma or equivalent

Bachelor’s Degree (preferred)

Tools

Yardi

Job description

Overview

Responsible for marketing and leasing assigned property, as well as providing resident services. Develops and implements policies and procedures to effectively manage property under the direction of the Property Manager and Regional Property Manager.

Responsibilities

• Coordinate leasing events such as open houses, realtor tours, and resident promotional activities.
• Assist with the development and implementation of resident services programming.
• Maintain knowledge of market conditions affecting leasing and operations, including corporate in/out migration and property competition.
• Manage the property’s answering service, ensuring excellent customer service, current calling sequences, and accurate contact information.
• Notify residents of issues affecting their tenancy.
• File court documents for eviction and attend court hearings as the Landlord’s representative.
• Oversee security deposit administration, including inspecting units, preparing disposition letters, and processing refunds.
• Assist with maintaining building security, documenting incidents, and notifying management and insurance carriers.
• Understand procedures for accounts payable and receivable.
• Process property expenditures for approval.
• Keep a journal of administrative, facility-related, and market issues.
• Lead property tours, show vacant units, and promote property amenities.
• Follow up with referrals, walk-ins, and inquiries.
• Maintain a reference book on property features, amenities, vacancies, rental rates, and promotions.
• Prepare leasing checklists and packages.
• Review and screen applications for approval.
• Maintain filing systems for tenants, applicants, vendors, and contracts.
• Collect deposits and rent payments.
• Monitor landlord-tenant relations and mediate disputes.
• Respond to resident concerns and provide referrals.
• Use maintenance software to track work orders.
• Inspect apartments for move-in/out conditions and turnover status.
• Assist with annual inspections and recertifications.
• Help with marketing analysis and property reassessment.
• Stay compliant with policies, laws, and regulations, including Fair Housing and Landlord Tenant laws.
• Order office supplies.
• Maintain office hours, including weekends and holidays.
• Adhere to invoice approval policies; do not purchase goods/services directly.

Qualifications

Required Education and Experience:

• High School Diploma or equivalent.
• Bachelor’s Degree preferred.
• At least 2 years of experience in multi-family property management.
• Experience with Low Income Housing Tax Credit Program and/or Hope VI preferred.
• Knowledge of HUD programs, including HOPE VI and Section 8.
• Proficiency in Yardi preferred.
• Proficiency in Microsoft Office, especially Excel and Outlook.
• Excellent customer service skills.
• Valid driver’s license, insured vehicle, and ability to travel between properties.

Working Conditions

• Flexible working hours required, including travel by plane and automobile.
• Ability to work at property locations in transitional neighborhoods.
• Physical ability to climb stairs, use elevators, and perform bending, squatting, and reaching overhead.