Assistant Project Manager - Water Restoration

SERVPRO Team Miller; Sterling Heights (MI); On-site; USD 45,000 - 60,000; Full time

Job summary

SERVPRO Team Miller is seeking an Assistant Project Manager to plan and execute reconstruction projects. Responsibilities include managing customer communications, oversight of project status, and collaboration with Project Managers. The ideal candidate will have a customer service background and strong multitasking abilities, thriving in a fast-paced environment.

Benefits

Medical, Vision, Dental

401K Matching

Company Paid Life Insurance

Paid Time Off

Paid Holidays

Paid Career Training & Certification Opportunities

Employee Referral Program

Qualifications

• At least 1 year of customer service or office-related experience.
• 2 years restoration background preferred.
• Knowledgeable in relevant computer applications.

Responsibilities

• Responsible for project communication with customers and stakeholders.
• Daily oversight of project status and documentation.
• Collaborate with other departments as needed.

Skills

Communication

Multitasking

Interpersonal skills

Attention to detail

Education

High school diploma/GED

IICRC certifications

Tools

Estimating software

Job description

SERVPRO Team Miller is the leading SERVPRO team in the country - we were named Franchise of the Year in 2020 and have regularly rated in the top 5 out of 2000+ teams across the country. With 24 territories across Michigan and Indiana, we service all of Metro Detroit, Saginaw/Midland Counties, Fort Wayne, and Indianapolis. Family owned and operated by the Miller Family, when you join our team you are joining our family. We are incredibly team oriented and strive to be the best of the best - we grow from within and we prioritize training and certifications for our teammates.

Do you love helping people through difficult situations?

Then don’t miss your chance to join our team as an Assistant Project Manager. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”!

Our team is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then YOU may be our perfect HERO!

As a valued SERVPRO employee, you will receive a competitive pay rate, with opportunity to learn and grow.

Job Description

Plan and execute reconstruction projects while ensuring a high quality of service in all dealings with customers, clients, sub-contractors, and resource providers involved in reconstruction services. Manage the entire customer experience and overall customer satisfaction.

Responsibilities

• Responsible for clear and efficient project communication with the customer and project stakeholders
• Daily project(s) oversight to include monitoring status, audit, and work-in-progress
• Create preliminary estimate using estimating software
• Review and validate job site documentation
• Work closely with Project Managers to ensure thorough and accurate project documentation from beginning to end
• Collaborate and assist with other departments, as needed
  
  
  

Qualifications

• High school diploma/GED (preferred)
• At least 1 year of customer service and/or office-related experience
• 2 year Restoration background is preferred
• Ability to multitask and to remain detail orientated
• Must be knowledgeable in relevant computer applications
• IICRC certifications are a plus
  
  
  

Physical & Work Environment Requirements

• This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law
  
  
  

Benefits Offered

• Medical, Vision, Dental
• 401K Matching
• Company Paid Life Insurance
• Paid Time Off
• Paid Holidays
• Paid Career Training & Certification Opportunities
• Employee Referral Program