Assistant Program Manager - SHRR

Project-Home; Philadelphia (Philadelphia County); On-site; USD 58,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, and vision insurance

Company-paid life and disability

Paid parental leave

Flexible Spending Accounts (FSA)

401(k) with employer matching

Generous Paid Time Off and sabbatical

Employee wellness programs

Professional development and career成长

Job summary

Project HOME is seeking an Assistant Program Manager - Residential Services in Philadelphia to help lead a supportive housing program for individuals experiencing homelessness and behavioral health challenges. You will work with the Program Manager to supervise staff, coordinate resident services, and maintain a safe, person-centered environment where residents can thrive.

Responsibilities include coordinating referrals, intake, move-ins, crisis response, and collaboration with providers to

Qualifications

• Strong leadership, coaching, and supervisory skills.
• Excellent organizational, assessment, and problem-solving abilities.
• Strong verbal and written communication skills.
• Computer proficiency, including electronic case management systems.
• Ability to build collaborative relationships with residents, staff, and community partners.
• Commitment to person-centered, recovery-oriented care.
• Experience leading residential, supportive housing, or behavioral health programs.
• Knowledge of trauma-informed care, harm reduction, and recovery-oriented practices.
• Experience with staff scheduling, compliance, and program operations.
• Experience managing budgets, petty cash, or program financial processes.
• Experience preparing for licensing, accreditation, or regulatory inspections.
• Medication monitoring experience or familiarity with residential medication protocols.

Responsibilities

• Coordinate resident referrals, intakes, and move-ins while ensuring program requirements are met.
• Coordinate services, housing plans, and community resources to support residents.
• Assist with crisis response, incident management, and medication monitoring.
• Partner with internal and external providers to promote resident wellness and housing stability.
• Supervise, coach, and support a team of residential staff.
• Facilitate team meetings, staff supervision, and ongoing training.
• Foster a collaborative, person-centered culture focused on recovery and wellness.
• Assist with recruiting, onboarding, scheduling, and staff development.
• Support compliance with program documentation, contractual requirements, and organizational standards.
• Coordinate staff schedules and on-call coverage to ensure 24-hour program operations.
• Assist with daily financial operations, including petty cash reconciliation and expense tracking.
• Maintain accurate records and monitor key program metrics.
• Collaborate with Property Management to address maintenance, safety, and housekeeping needs.
• Help ensure the residence remains safe, welcoming, and inspection ready.
• Assist with additional operational and administrative responsibilities as needed.

Skills

Leadership & supervisory skills

Organizational & problem-solving

Verbal & written communication

Computer proficiency / electronic case

Collaboration with residents & staff

Education

Bachelor's degree in Social Work, Human Services, Psychology, or related field

Five years of relevant professional experience

Job description

At Project HOME, every role contributes to our mission of empowering individuals to achieve stability, wellness, and self-determination. As an Assistant Program Manager - Residential Services, you'll help lead a supportive housing program serving individuals experiencing homelessness and behavioral health challenges. Working alongside the Program Manager, you'll support daily operations, supervise staff, coordinate resident services, and foster a safe, person-centered environment where residents can thrive.

If you're a collaborative leader who is passionate about developing teams, supporting recovery, and creating meaningful change, we'd love to hear from you.

• Location: Sacred Heart, 1315 W Hunting Park Ave 19140
• Schedule: Full-Time | Some evening, weekend, and on-call responsibilities required
• Compensation: $58-65,000/yr (based on experience)

What You'll Do

Support Resident Services

• Coordinate resident referrals, intakes, and move-ins while ensuring program requirements are met.
• Support residents by coordinating services, housing plans, and community resources.
• Assist with crisis response, incident management, and medication monitoring.
• Partner with internal and external providers to promote resident wellness and housing stability.

Lead & Develop Staff

• Supervise, coach, and support a team of residential staff.
• Facilitate team meetings, staff supervision, and ongoing training.
• Foster a collaborative, person-centered culture focused on recovery and wellness.
• Assist with recruiting, onboarding, scheduling, and staff development.

Manage Program Operations

• Support compliance with program documentation, contractual requirements, and organizational standards.
• Coordinate staff schedules and on-call coverage to ensure 24-hour program operations.
• Assist with daily financial operations, including petty cash reconciliation and expense tracking.
• Maintain accurate records and monitor key program metrics.

Support Facility Operations

• Collaborate with Property Management to address maintenance, safety, and housekeeping needs.
• Help ensure the residence remains safe, welcoming, and inspection ready.
• Assist with additional operational and administrative responsibilities as needed.

What You'll Need

Education

• Bachelor's degree in Social Work, Human Services, Psychology, or a related field and one (1) year of related experience; or
• Five (5) years of relevant professional experience.

Experience

• At least one (1) year of supervisory experience.
• Experience supporting individuals experiencing homelessness, behavioral health challenges, substance use disorders, or other vulnerable populations.
• Availability to work evenings, weekends, and participate in an on-call rotation.

Knowledge, Skills & Abilities

• Strong leadership, coaching, and supervisory skills.
• Excellent organizational, assessment, and problem-solving abilities.
• Strong verbal and written communication skills.
• Computer proficiency, including electronic case management systems.
• Ability to build collaborative relationships with residents, staff, and community partners.
• Commitment to person-centered, recovery-oriented care.

What You May Bring

While not required, the following qualifications may help you succeed in this role:

• Experience leading residential, supportive housing, or behavioral health programs.
• Knowledge of trauma-informed care, harm reduction, and recovery-oriented practices.
• Experience with staff scheduling, compliance, and program operations.
• Experience managing budgets, petty cash, or program financial processes.
• Experience preparing for licensing, accreditation, or regulatory inspections.
• Medication monitoring experience or familiarity with residential medication protocols.

What We Offer

Project HOME is committed to supporting the well‑being of our employees through a comprehensive benefits package.

Eligible employees enjoy:

• Competitive compensation
• Medical, dental, and vision insurance with low employee costs
• Company-paid life and disability insurance
• Paid parental leave
• Flexible Spending Accounts (FSA)
• 401(k) with employer matching
• Generous Paid Time Off, including paid sabbatical leave
• Employee wellness programs
• Professional development and career growth opportunities

Who We Are

Project HOME is a nationally recognized nonprofit organization dedicated to ending homelessness and poverty in Philadelphia. Through integrated housing, healthcare, education, employment, and supportive services, we empower individuals to break the cycle of homelessness and achieve lasting stability.

We believe every person deserves dignity, opportunity, and the support needed to thrive. Our employees are united by compassion, respect, and a commitment to creating stronger, healthier communities.

Equal Opportunity Employer

Project HOME is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive workplace where everyone is treated with dignity and respect. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

Project HOME conducts background checks, reference checks, and drug screenings on all final candidates as a condition of employment.