Assistant Program Manager (Residential)

Italian Home For Children Inc; Boston (MA); Presencial; USD 26.000 - 36.000; Jornada completa

Descripción de la vacante

Italian Home for Children Inc. in Boston, MA seeks an Assistant Program Manager to lead residential staff, ensure a safe, structured environment, and collaborate with clinicians to support children and families.

The role requires strong leadership, experience in residential care, and MAP knowledge; the candidate will participate in trainings and supervision while promoting a therapeutic milieu daily.

Formación

• Minimum of 18 months experience working with children and families, with at least 1 year in residential care.
• Bachelor's-level degree preferred.
• MAP certification or ability to obtain within 6 months of hire.
• Strong interpersonal and teamwork skills; leadership abilities.
• Commitment to HIPAA guidelines and regulations.
• Ability to provide therapeutic physical restraints.

Responsabilidades

• Support a unified staff team on all shifts with leadership, guidance and biweekly supervision to Residential Counselors.
• Coordinate program logistics including safety, dorm checks, visitor checks, and activity planning.
• Collaborate with clinicians to maintain a therapeutic environment.
• Engage with children, monitor behavior, and ensure a safe, nurturing setting.
• Assist in daily dorm routines, schedules, and activities; ensure staff engagement.
• Help coordinate intakes and discharges and staff scheduling adjustments.
• Contribute to trainings and licensing-related documentation and logs.
• Support payroll processing and timecard management for assigned staff.

Conocimientos

Leadership

Training & supervision

Communication

Team collaboration

Crisis intervention

Behavior management

MAP policies compliance

Educación

Bachelor's degree preferred

MAP certification or ability to obtain within 6 months

Descripción del empleo

The Assistant Program Manager (APM) will support the Italian Home for Children Residential Programs in creating and fostering an environment that is safe, therapeutic, highly-structured, nurturing, supportive and positive for all children, families, staff and community resources. The Assistant Program Manager supports direct care staff in ensuring they and the clients they serve reach their full potential through providing positive, enriching, and nurturing relationships and activities as well as a stable, consistent, safe, and structured living environment. Assistant Program Managers will work a combination of in ratio and out of ratio hours each week, and will focus on modeling leadership and supporting the growth of a program that seeks to embrace and empower the children served every day.The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of positions given this title. Employees may be requested to perform tasks other than those specifically presented in this description.Programming:Support a comprehensive, unified team of staff on all shifts by providing leadership, support, guidance and biweekly supervision to Residential CounselorsSupport the Director in coordinating programmatic logistics, which includes awareness of safety and scheduling in the dorms, checking in visitors, planning for various appointments and passes for children, supervising phone calls, implementing on and off grounds activities, and managing any last minute staff schedule adjustmentsActively collaborate with clinicians and/or multidisciplinary team to ensure therapeutic environmentEngage with and fully attend to children, monitor behavior and interactions closely, maintain a safe and healthy environment, and meet their physical and emotional needsSupport residential counselors in planning and executing daily routine, schedule, and activities for assigned dorm; ensure daily schedules are adhered to and that direct care staff are actively engaging with childrenAssist in the coordination of intakes and dischargesWork a combination of in ratio and out of ratio time each week, providing care and support to all children served, modeling proper engagement, shift structure and behavior support for direct care staff.Assist the Program Manager or Director in providing annual trainings required by licensing and regulatory bodies; collect/submit documents related including training participation/attendance logsParticipate in treatment and behavioral management plans for individual clientsProvide behavior management and crisis intervention techniques in full alignment with Therapeutic Crisis Intervention (TCI)Interface with collaterals and families, providing excellent customer service and creating a welcoming environmentCare for program facilities by ensuring that program spaces are clean and organized and that all equipment is functioning properlySupport the Program Manager in ensuring all spaces support the therapeutic purpose of programming and advocate for the needs of clients and staff with respect to all physical plant assetsPersonnel:Provide support to staff and children in debriefing any serious behavioral incidents or restraintsAct as a shift leader, modeling the responsibilities related to cleanliness of dorm, therapeutic environment, safety, supervision of the children, and constant communication for Behavior TechniciansOversee and ensure staff completion of comprehensive and accurate required documentation such as logs, incidents, meal reports, and discharge summariesAssist the Program Manager in interviewing, hiring and disciplining, of direct care staffSupport on-boarding training and shadowing for direct care staffSupport regularly scheduled training and regular individual and group supervision to direct care staffApply, enforce, and ensure all staff are held accountable to required standards and expectations as described in the Residential Standards HandbookDemonstrate and ensure all interactions between coworkers as well as all interactions in the presence of clients are appropriate, respectful, and in line with all training principlesAdministration:Support the Program Manager in the training of all assigned employees to become independent managers of their own timecards and process payroll of all assigned employeesSupport the planning and creation of the agenda for weekly team meetingsAttend clinical roundsActively participate in supervision and professional development opportunities offeredComplete annual self-evaluationTrain and support all staff in completing all appropriate documentation for your assigned programObtain a MAP certification and support medication administration and documentation within your assigned program in accordance with all Medication Administration Program (MAP) policies and proceduresMinimum of 18 months experience working with children and families with at least one year of residential experienceBachelor's-level degree preferredDemonstrated commitment to supporting, nurturing, teaching, and empowering children and employeesDemonstrated experience in ensuring the highest standard of care for childrenDemonstrated ability to maintain strictest confidentiality with respect to agency, employee and client information; adhere to all HIPPA guidelines and regulationsStrong interpersonal and teamwork skills; natural leadership abilitiesCurrent MAP certification or ability to complete MAP certification within 6 months of hireAbility to provide therapeutic physical restraintsAbility to bend, reach, move and lift 75 poundsFlexible in thinking and schedulingStrength in working collaborativelyCalm, thoughtful, safe and quick response to emergenciesSuccessful in a stressful and fast paced environmentMust be able to understand and apply principles taught in trainings and seminars to the milieu, including all behavior management trainingMust be receptive and responsive to supervision and professional developmentExcellent communication skills (verbal and written)Office operations knowledge (email, MS Word, internet, etc.)Belief in Italian Home for Children’s mission and strategyItalian Home for Children is committed to fostering a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, height, weight, or any other characteristic protected by applicable federal, state, or local laws.We are dedicated to ensuring a fair hiring process and an equitable work environment. If you require accommodations during the application, and/or interview process, please contact [e-mail] hourly wage for this role is $22.50 per hour USD. This number does not reflect additional compensation-related benefits such as PTO, medical and life insurance, EAP, and the Italian Home for Children 403(b) retirement plan.#JoinIHC