Assistant Program Manager

Theatre Major, L.L.C.; Washington; Hybrid; USD 29,000 - 36,000; Full time

Job summary

Theatre Major, L.L.C. in the United States seeks an ambitious Assistant Program Manager to lead afternoon and evening operations and grow toward a full managerial role.

This role anchors the daily shift, supervises the administrative team, and coordinates the DMV-area in-person meetings as needed. You will supervise coaching sessions, classes, and digital programs, ensuring on-time launches with the right resources, while handling complex inquiries with a concierge-style approach.

Qualifications

• Commitment to growth and long-term leadership
• Overseeing a team, shift, or project lead experience (Stage Management highly applicable)
• Availability to work 10:00 AM–6:00 PM ET, Monday–Friday, with occasional weekend events
• Theatre knowledge to communicate with our specialized clientele and faculty

Responsibilities

• Act as Manager on Duty for 10:00 AM–6:00 PM EST block with remote oversight
• Lead and coordinate annual in-person events (e.g., Camp Callback)
• Oversee daily flow of coaching sessions, classes, and digital programs
• Serve as senior point of contact for families/students during peak evening hours
• Audit and refine internal workflows (CRM, scheduling, billing) to improve efficiency
• Grow into a full managerial position through collaboration with executive leadership

Skills

Leadership experience

High-level communication

Problem-solving mindset

Availability

Tools

Google Workspace

Gusto

HoneyBook

MyMusicStaff

Job description

About Theatre Major, L.L.C.

Theatre Major, LLC, is an educational consulting company that advises and trains student-actors applying to collegiate acting and musical theatre programs around the world.

Description

About the Role

Theatre Major LLC is seeking a dedicated and high-achieving Assistant Program Manager. This is a "Career Track" position designed for a professional who is ready to take the next step into leadership.

As we expand, we need a leader to anchor our peak afternoon and evening operations. You will be responsible for the "heartbeat" of the company, ensuring our programs run flawlessly while overseeing the daily shift and the administrative team working alongside you. We are looking for a long-term partner who is committed to growing into a full Managerial role as the company scales.

What You’ll Do

• Shift Leadership & Team Oversight: Act as the "Manager on Duty" for the 10:00 AM - 6:00 PM EST block. You will supervise the administrative team and coordinators on shift, ensuring tasks are completed accurately and providing the support they need to succeed. Oversight will be done remotely, with occasional in-person meetings in the DMV area.


• Event Leadership: Serve as the key point person and operational lead for annual in-person events, such as Camp Callback. You will bridge the gap between digital operations and live experiences, ensuring these high-stakes events run smoothly from a logistical and administrative standpoint.


• Operational Excellence: Oversee the daily flow of all coaching sessions, classes, and digital programs. You are responsible for ensuring every session launches on time with the correct resources and serving as the primary point of escalation for any operational issues.


• High-Touch Client Relations: Serve as the senior point of contact for families and students during our peak evening hours. You will handle complex inquiries and scheduling conflicts with a "concierge-style" approach to customer service.


• Systems Optimization: Audit and refine internal workflows - including CRM data, scheduling, and billing to improve efficiency across the administrative team and prepare the company for further scaling.


• Managerial Development: This is a growth-track role. You will work closely with executive leadership to transition from hands-on coordination into strategic project management, with the specific goal of moving into a full Managerial position.

Requirements

• Commitment to Growth: We are specifically looking for a professional seeking a "career home." You should have a desire to stay with the company long-term and progress into executive leadership.


• Leadership Experience: Proven experience overseeing a team, managing a shift, or acting as a project lead (Stage Management experience is highly applicable).


• Availability: Ability to consistently work the 10:00 AM - 6:00 PM ET window, Monday through Friday, with occasional flexibility for weekend events.


• Theatre Knowledge: A background or deep understanding of the performing arts (Musical Theatre/Drama) to effectively communicate with our specialized clientele and faculty.


• Technical Proficiency: Mastery of Google Workspace and experience navigating CRMs/Scheduling software (e.g., Gusto, HoneyBook, MyMusicStaff, or similar).


• High-Level Communication: Exceptional verbal and written communication skills, with the ability to remain poised and professional under the pressure of a live shift.


• Problem-Solving Mindset: A proactive approach to identifying bottlenecks and creating solutions before they impact the student experience.

Why Join Theatre Major LLC?

• Pathway to Promotion: We are hiring you with the specific intent to promote you to a full Managerial role based on performance.


• Impactful Leadership: You won’t just be "doing tasks"; you will be managing people and processes that shape the student experience.


• Creative Culture: Join a team that values the arts, innovation, and professional growth.

Salary

$21 - $26 per hour