Assistant Program Manager

Youth Emerging Stronger; Los Angeles (CA); On-site; USD 65,000 - 88,000; Full time

Job summary

Youth Emerging Stronger in Los Angeles is seeking an Assistant Program Manager to lead residential staff, oversee shift operations, and ensure a safe, trauma-informed environment for youth. The role supports staff during crises, maintains program compliance, and collaborates with the Program Manager to uphold YES policies and licensing standards.

You will promote teamwork, facilitate life skills and group activities, supervise documentation, and ensure staffing coverage for evenings, weekends,

Qualifications

• 1–2 years of supervisory or management experience with vulnerable youth.
• Experience in crisis intervention, de-escalation, or Trauma-Informed Care.
• Strong communication, leadership, organization, and problem-solving skills.
• Ability to manage multiple priorities and stay calm under pressure.
• Must complete YES employment requirements (references, background checks, and required screenings).

Responsibilities

• Supervise, coach, and support residential staff.
• Maintain a safe, trauma-informed environment and engage youth.
• Coordinate crisis response and on-call support.
• Ensure staffing ratios, schedules, and daily operations.
• Complete shift summaries and required documentation.
• Occasionally collaborate with EMS or other agencies as needed.

Skills

Supervisory experience

Crisis intervention

Trauma-Informed Care

Leadership

Communication

Organization

Problem-solving

Teamwork

Education

Bachelor's degree in Social Work, Psychology, Human Services, or related field

Job description

The Assistant Program Manager provides leadership and supervision to residential staff while ensuring a safe, supportive, and trauma-informed environment for youth. The position oversees shift operations, supports staff and youth during crises, and ensures compliance with YES policies, licensing requirements, and program standards.

• Supervise, coach, and support residential staff.
• Ensure staff provide consistent supervision, youth engagement, and appropriate behavioral interventions.
• Address staff performance concerns with the Program Manager.
• Assist with staff training and participate in staff meetings and in-service training.
• Promote teamwork, professionalism, and accountability.

Youth Support & Programming

• Support youth in achieving goals identified in treatment plans, safety plans, and Individual Service Plans.
• Facilitate or co-facilitate groups and activities focused on life skills, education, employment, health, and social development.
• Maintain a safe, respectful, and supportive environment.
• Use Trauma-Informed Care and Positive Youth Development practices.

Safety & Crisis Intervention

• Lead and assist with crisis intervention and de-escalation.
• Provide on-call crisis support on a rotating basis.
• Serve as a liaison with EMS, law enforcement, PMRT, and other agencies as needed.
• Complete required Special Incident Reports.

Program Operations & Compliance

• Ensure staffing ratios, schedules, apartment checks, facility checks, and daily operations are maintained.
• Ensure the facility remains clean, safe, and properly maintained.
• Ensure staff follow YES policies, licensing requirements, and accreditation standards.
• Coordinate with the Program Manager regarding maintenance, supplies, activities, and other operational needs.

Documentation & Administration

• Ensure shift summaries and required documentation are accurate and completed on time.
• Monitor medication logs, sign-in/out records, temperature logs, break logs, and other required documentation.
• Ensure after-hours intake packets are complete and accurate.

Staffing & Scheduling

• Maintain appropriate staffing coverage for all shifts.
• Arrange coverage for call-outs, vacations, emergencies, and other staffing needs.
• Provide shift coverage when necessary.
• Must be available to work evenings, weekends, holidays, and varied schedules as needed.

Minimum Qualifications

• 1–2 years of supervisory or management experience, preferably working with vulnerable youth.
• Experience with crisis intervention, de-escalation, or Trauma-Informed Care preferred.
• Strong communication, leadership, organization, and problem-solving skills.
• Ability to manage multiple priorities and remain calm in high-stress situations.
• Ability to work independently and as part of a team.
• Must successfully complete all YES employment requirements, including references, background clearance, and required screenings.

Preferred Qualifications

• Bachelor's degree in Social Work, Psychology, Human Services, or a related field.
• Training in Trauma-Informed Care, Crisis Intervention, and/or Positive Youth Development.

License

• Valid California Driver's License and must meet YES vehicle insurance requirements.

Other Duties:

Perform other duties as assigned.