Assistant Program Director - Clover Hall

Lantern Community Services; New York (NY); On-site; USD 75,000 - 85,000; Full time

Job summary

An established industry player is seeking a dynamic Assistant Program Director to lead a dedicated team in providing essential mental health services. This full-time role involves supervising case management staff, ensuring high standards of care, and promoting a culture of diversity and inclusion. The ideal candidate will possess strong clinical and interpersonal skills, with a focus on harm reduction and community engagement. Join a supportive environment that values professional development and collaboration, making a significant impact on the lives of individuals facing challenges such as mental illness and homelessness.

Qualifications

• MSW or MHC from an accredited school; license required within one year.
• At least one year of supervisory experience in social services.

Responsibilities

• Provide clinical supervision and coaching to case management staff.
• Develop supervision plans and ensure service standards.
• Manage incident reports and support program operations.

Skills

Supervisory Skills

Communication Skills

Attention to Detail

Clinical Supervision

Crisis De-escalation

Education

MSW or MHC

Job description

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Position Type
This is a full-time, exempt position with a regular daytime schedule that may include an evening shift and rotating on-call responsibilities with the Program Director. Lantern staff may be asked to change work schedule and hours depending on the operational needs of the site and the agency.

Classification: Exempt
Reports to: Program Director
Location: Brooklyn, NY
Salary Range: $75,000 - $85,000

Objective

We are seeking a dynamic and engaging Assistant Program Director (APD) to partner with the Program Director in managing the program. The APD should have experience in mental health service delivery, working with formerly homeless individuals, or clients impacted by chronic medical conditions, substance use, and criminal justice involvement. The role requires strong supervisory and administrative skills, effective communication, attention to detail, and mastery of navigating mental health systems to access comprehensive services for clients.

The Assistant Program Director will supervise the case management team, ensure service quality, develop a high-functioning team environment, and promote a culture of diversity, equity, belonging, inclusion, and justice.

Essential Functions

1. Provide clinical supervision and coaching to case management staff.
2. Support learning and professional development strategies.
3. Review and approve documentation, ensuring high standards of care.
4. Conduct chart reviews and review dashboards and reports to track outcomes.
5. Participate in interviews and assess client needs for housing transition.
6. Provide clinical supervision for treatment plans and safety assessments.
7. Facilitate referrals and liaise with care providers and community resources.
8. Develop supervision plans, manage reporting, and ensure service standards.
9. Support harm reduction approaches and engage residents through visits and community activities.
10. Develop and implement groups and programming for residents.
11. Collaborate on housing stability, financial planning, and budgeting.
12. Assist with hiring, training, and disciplinary processes.
13. Participate in staff and community meetings, support crisis de-escalation.
14. Manage incident reports and support program operations in the absence of the Program Director.

Required Education and Experience

• MSW or MHC from an accredited school; license required within one year (LMSW/LMHC preferred).
• At least one year of supervisory experience in social services.
• Minimum three years of post-Master’s experience in social services, housing, or emergency shelter.
• Strong clinical, interpersonal, and team collaboration skills.
• Experience with harm reduction, database documentation, and values of diversity and inclusion.

Preferred Experience

• Knowledge of HIV/AIDS, mental health, substance use, or homelessness.
• LMSW, LCSW, or LMHC credentials.
• Experience with funders’ regulations and evidence-based models like Motivational Interviewing.

Work Environment: Supportive housing site working with individuals experiencing mental illness, addiction, disability, HIV, and chronic illnesses.

Physical Demands: Standing, walking, sitting, stooping, stairs, handling, talking, hearing, and occasional lifting up to 5 pounds.