Assistant Practice Manager - Specialty Care, Encino

UCLA; Los Angeles (CA); On-site; USD 68,000 - 141,000; Full time

Job summary

An established industry player is seeking a skilled Operations Manager to oversee patient care and business functions at their specialty care clinic. This role involves collaborating with physicians and clinic leads to ensure efficient operations while managing staff communications, care coordination, and financial analysis. The ideal candidate will possess strong supervisory and analytical skills, along with a solid understanding of medical terminology and appointment scheduling systems. If you are passionate about enhancing patient care and improving clinic operations, this opportunity is perfect for you.

Qualifications

• Effective supervisory skills including recruitment and training.
• Ability to analyze information and define objectives.

Responsibilities

• Oversee business and patient care support functions.
• Manage staff communications and call center operations.

Skills

Supervisory Skills

Analytical Skills

Interpersonal Skills

Medical Terminology

Writing Skills

Computer Skills (MS Word, Excel)

Appointment Scheduling

Knowledge of Medical Insurance

Tools

CareConnect System

Job description

Description

In this role, you will report to the Director of Operations and Practice Manager, helping to oversee the business and patient care support functions for Encino Specialty Care suites.

You will be responsible for staff communications, the call center and patient access, administrative and financial analysis, care coordination of clinical services and communication, space management, clinical outcomes, quality and safety reporting, revenue cycle management, and policy development and deployment.

You will work with the Lead Physician, operation clinic leads/supervisors, Medical Director, and Director of Operations to assure an overall effective operation of clinic.

Salary Range: $68,800 - $141, 000/annually

Qualifications

Required:

• Demonstrated effective supervisory skills including experience in recruitment, performance appraisal, identification and communication of expectations, discipline, and training.
• Skill in analyzing information and procedures to define objectives, identify patterns and recognize alternatives and their implications.
• Skill in operating a personal computer and software programs, including MS Word, and Excel Spreadsheet.
• Interpersonal skills to promote a cooperative and productive work environment and to establish and maintain cooperative, productive working relationships with faculty, residents, medical students and staff from various social, cultural, and economic backgrounds.
• Working knowledge of medical terminology.
• Writing skills to prepare accurate and concise reports and memorandums that clearly convey information utilizing appropriate vocabulary and grammar.
• Working knowledge of computerized appointment scheduling and registration system, and the ability to effectively train staff in the use of the system.
• Working knowledge of major medical insurance plans.
• Ability to work occasional weekends or evenings as required.

Preferred:

• Working knowledge of University and Hospital policies and procedures to appropriately manage patient registration, cashiering, risk management, and personnel.
• Working knowledge of the CareConnect system.
• Demonstrated experience in managing patient services and nursing staff in a community clinic.
• Accounting skills to plan, prepare and analyze revenue and expense budgets.