Assistant Practice Manager - Specialty Care, Encino

University of California - Los Angeles Health; Los Angeles (CA); On-site; USD 68,000 - 141,000; Full time

Job summary

An established industry player is seeking a skilled Operations Coordinator to enhance patient care and support functions. This pivotal role involves overseeing staff communications, managing the call center, and ensuring effective clinic operations. You will collaborate with various medical professionals to improve clinical outcomes and maintain quality and safety standards. If you possess strong supervisory and analytical skills, along with a passion for healthcare, this opportunity offers a chance to make a significant impact in a dynamic environment.

Qualifications

• Effective supervisory skills including recruitment and performance appraisal.
• Proficiency in MS Word and Excel for administrative tasks.

Responsibilities

• Oversee business and patient care support functions for Encino Specialty Care.
• Coordinate clinical services and manage staff communications.

Skills

Supervisory Skills

Analytical Skills

MS Word

MS Excel

Interpersonal Skills

Medical Terminology

Writing Skills

Appointment Scheduling Systems

Knowledge of Medical Insurance

Tools

CareConnect

Job description

Description

In this role, you will report to the Director of Operations and Practice Manager, helping to oversee the business and patient care support functions for Encino Specialty Care suites.

You will be responsible for staff communications, the call center and patient access, administrative and financial analysis, care coordination of clinical services and communication, space management, clinical outcomes, quality and safety reporting, revenue cycle management, and policy development and deployment.

You will work with the Lead Physician, operation clinic leads/supervisors, Medical Director, and Director of Operations to ensure the overall effective operation of the clinic.

Salary Range: $68,800 - $141,000 annually

Qualifications

Required:

• Demonstrated effective supervisory skills including experience in recruitment, performance appraisal, communication of expectations, discipline, and training.


• Skill in analyzing information and procedures to define objectives, identify patterns, and recognize alternatives and their implications.


• Proficiency in operating a personal computer and software programs, including MS Word and Excel.


• Strong interpersonal skills to promote a cooperative and productive work environment and to establish and maintain effective relationships with faculty, residents, medical students, and staff from diverse backgrounds.


• Working knowledge of medical terminology.


• Excellent writing skills to prepare accurate and concise reports and memorandums with clear communication and proper vocabulary.


• Experience with computerized appointment scheduling and registration systems, including staff training.


• Knowledge of major medical insurance plans.


• Ability to work occasional weekends or evenings as required.

Preferred:

• Knowledge of University and Hospital policies and procedures related to patient registration, cashiering, risk management, and personnel management.


• Experience with the CareConnect system.


• Experience managing patient services and nursing staff in a community clinic.


• Accounting skills for planning, preparing, and analyzing revenue and expense budgets.