Assistant Practice Manager

Choice Healthcare Services; Las Cruces (NM); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Comprehensive benefit package

Job summary

CHOICE Healthcare Services is seeking an Assistant Practice Manager with dental experience to mentor staff, manage billing/collections, and act as a liaison for IT and practice management software. You will support the Regional Manager and help ensure smooth daily operations across our pediatric dental offices.

The role emphasizes staff development, scheduling, and HR support, including payroll and benefits coordination, within a collaborative, growth-oriented environment.

Qualifications

• High School Diploma or equivalent.
• 1+ years of leadership experience within the dental industry.
• Experience working for a Dental Service Organization is preferred.
• Bilingual in Spanish, preferred.

Responsibilities

• Assist in strategic planning and hiring office personnel.
• Handle staffing, scheduling, and HR support as needed.
• Oversee office operations, payroll, billing support and KPI reporting.
• Assist with payroll, benefits, and employee relations under Regional Manager guidance.
• Support IT and train staff on practice management software updates.

Skills

Leadership experience

Bilingual in Spanish

Customer service

Staff training

Education

High School Diploma or equivalent

Experience in dental industry leadership

Tools

Practice management software

Job description

Overview

Assistant Practice Manager - Dental Experience Needed

Summary: The Assistant Practice Manager is responsible for training and mentoring staff, billing and collections, acts as the technical support liaison, and assist the Regional Manager to support their CHOICE Healthcare office.

AtCHOICE Healthcare Services, we give children everywhere a reason to smile!Our practices across California, Nevada, New Mexico, Arizona and Colorado provide high-quality pediatric dental care that is preventative, affordable, and accessible to all children. We are proud to provide a gentle approach to pediatric dentistry, orthodontics, and oral surgery.

What we provide to you as a CHOICE teammate:

• Care for your wellbeing and work-life balance
• Professional and personal growth
• Experienced leadership support
• Fun and supportive team dynamic with events and celebrations
• Comprehensive benefit package

Responsibilities

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

STRATEGIC PLANNING

• Practices focus
• Assist in hiring office personnel
• Research demographic of the trading zone
• Assisting in Identify target patients and marketing strategies

STAFFING & SCHEDULING

• Assist in enforcing handbook policies & other notices
• Handle Associate, Team and Patient scheduling
• Roles may be secondary and supportive to HR & Scheduling/ TIVA manager
• Review timecards
• Assist in approving payroll exceptions such as overtime and penalty pay

GENERAL OFFICE MANAGEMENT AND OVERSIGHT

• Processes bill payments
• Opens and distributes mail
• Assists CE tracking for doctors and staff
• Maintains the business practice plan
• Auditing daily charts
• Reviews daily reports
• Reviews daily GAP list reports
• Ensures schedule is booked according to office protocol
• Ensuring scheduled appointments are confirmed at least 2 days prior to appointments
• Roles may be secondary and supportive to their respective department managers (e.g. HR, Call Center, Billing, etc.)
• Projects and duties as assigned by Supervisor

ASSIST AND IMPLEMENTATION IN HUMAN RESOURCES FUNCTIONS

• Assist with payroll and benefits
• Assist with resolutions on patient and staff grievances guided by the Regional Manager
• Assist with employee office job descriptions and performance reviews
• Assist with employee time sheets, documents tardiness and absences
• Training staff & managing site visits of interns or potential candidates
• Roles may be secondary and supportive to HR manager

BILLING AND COLLECTIONS

• Performs data entry
• Performs banking
• Assists billing
• Assists in collections
• Assists in insurance processingPerforms related administrative services
• Roles may be secondary and supportive to billing manager
• Denitcon knowldge a huge plus!!

COMPUTER NETWORK SUPPORT LIAISON

• Acts as a liaison to maintenance of computers and computer networks
• Assists IT with technical issues resolution
• Trains and supports users
• Performs educating staff of practice management software updates

Qualifications

Education and/or Experience:

• High School Diploma or equivalent
• 1+ years of leadership experience within the dental industry
• Experience working for a Dental Service Organization is preferred
• Bilingual in Spanish, preferred