Assistant Practice Manager

Neighborhood Health Center of WNY, Inc.; Buffalo (NY); On-site; USD 68,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Supplemental insurance

403b match

Health savings accounts with employer

Job summary

Neighborhood Health Center of WNY, Inc. is seeking an assistant practice manager to oversee site-level customer service, front desk operations, staff training, and scheduling audits.

You’ll collaborate across departments to ensure welcoming patient interactions and smooth daily flow at the Riverway location, with travel to other sites as needed. The role emphasizes kindness, resiliency and teamwork, with 1–3 years related experience and a Bachelor’s degree or equivalent.

Qualifications

• Bachelor’s degree in related field or equivalent professional experience.
• 1–3 years of experience preferred.
• Kindness: you treat each person with respect and compassion, valuing each person’s story.
• Resiliency: you see opportunities to innovate and find solutions when challenges arise.
• Teamwork: you are open to others’ unique perspectives, and will collaborate to meet shared goals.

Responsibilities

• Manages site-level customer service and front desk staff.
• Supports training of front desk staff on workflows, procedures, and customer service.
• Manages front desk metrics for the site and data collection.
• Conducts rounds of the site and collaborates with departments for smooth day flow.
• Collaborates to optimize day flow and address patient or staff concerns.
• Performs provider schedule audits to identify and correct scheduling errors.
• Manages huddle sheet and runs the daily site huddle when needed.

Skills

Customer service

Front desk management

Staff training

Collaboration

Education

Bachelor’s degree or equivalent

Tools

Scheduling audits

Job description

Description

If you believe healthcare is a right, that everyone deserves high quality care so they can enjoy their highest level of health and wellbeing, and you value each person's individual story – consider joining us at Neighborhood!

Job Details

If you believe healthcare is a right, that everyone deserves high quality care so they can enjoy their highest level of health and wellbeing, and you value each person's individual story – consider joining us at Neighborhood! As an assistant practice manager, you’ll play a key role in positive patient experiences by supporting customer service and daily operations with the practice manager.

About The Role

As an assistant practice manager at Neighborhood, you’ll manage people, processes, and support compliance. You’ll collaborate across departments and support the development of a staff that consistently has kind and welcoming interactions with patients. Responsibilities include:

• Manages site-level customer service and front desk staff
• Supports training of front desk staff on workflows, procedures, and customer service
• Manages front desk metrics for the site, monitors front desk data collection and holds staff accountable to workflows
• Conducts rounds of the site and collaborates with departments for a smooth flow of day
• Collaborates across the site to optimize the flow of the day, including addressing patient or staff concerns
• Performs provider schedule audits to identify and correct scheduling errors
• Manages huddle sheet and runs the daily site huddle when needed

You will primarily work the Riverway location and travel to other Neighborhood locations as needed.

What It’s Like To Work At Neighborhood

The top three words employees say describe the work environment are: teamwork, supportive, kind. These are from an anonymous survey of Neighborhood employees for the Buffalo Business First Best Places to Work competition. Neighborhood has earned “finalist” distinction in the competition the last four years. We are a group of flexible and kind individuals who are open to each other’s ideas, and see opportunities to innovate and find solutions when challenges arise.

Education And Skills

• Bachelor’s degree in related field or equivalent professional experience
• 1-3 years of experience preferred
• Kindness: you treat each person with respect and compassion, valuing each person’s story
• Resiliency: you see opportunities to innovate and find solutions when challenges arise
• Teamwork: you are open to others’ unique perspectives, and will collaborate to meet shared goals

What We Offer

Compensation: $68,000 - $70,000 based on a full time, 40 hour work week

Individual compensation is based on various factors unique to each candidate, including skill set, experience, qualifications, and other position related components.

• Benefits: You’ll have options for medical, dental, life, and supplemental insurance. We also offer a 403b match, health savings accounts with employer contribution, wellbeing programs, continuing education opportunities, generous paid time off, holidays.

About Neighborhood

Neighborhood Health Center is the largest and longest serving Federally Qualified Health Center in Western New York, and is the highest ranked health center for quality in the region. We provide primary and integrated healthcare services all under one roof, regardless of a person’s ability to pay. Services include internal/family medicine, pediatrics, OB-GYN, dentistry, podiatry, psychiatry, vision care, nutrition and behavioral health counseling, and pharmacy services. We’re working toward a Western New York where all enjoy their highest level of health and wellbeing.

Neighborhood Health Center is an equal opportunity employer.