Assistant Practice Manager

Neighborhood Health Center; Buffalo (NY); On-site; USD 68,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Supplemental insurance

403b match

HSA with employer contribution

Wellbeing programs

Continuing education opportunities

Paid time off

Holidays

Job summary

Neighborhood Health Center seeks an assistant practice manager to oversee site-level customer service and front desk operations at the Riverway location, with occasional travel to other sites. You will support staff training, monitor workflows, and ensure patient experiences are welcoming and efficient.

The role emphasizes kindness, resiliency and teamwork, with responsibilities spanning scheduling audits, daily huddles, and site rounds to improve flow and address concerns.

Qualifications

• Bachelor’s degree in related field or equivalent professional experience.
• 1-3 years of experience preferred.
• Kindness: you treat each person with respect and compassion, valuing each person’s story.
• Resiliency: you see opportunities to innovate and find solutions when challenges arise.
• Teamwork: you are open to others’ unique perspectives, and will collaborate to meet shared goals.

Responsibilities

• Manages site-level customer service and front desk staff
• Supports training of front desk staff on workflows, procedures, and customer service
• Manages front desk metrics for the site, monitors front desk data collection and holds staff accountable to workflows
• Conducts rounds of the site and collaborates with departments for a smooth flow of day
• Collaborates across the site to optimize the flow of the day, including addressing patient or staff concerns
• Performs provider schedule audits to identify and correct scheduling errors
• Manages huddle sheet and runs the daily site huddle when needed

Skills

Kindness

Resiliency

Teamwork

Education

Bachelor’s degree in related field or equivalent professional experience

Job description

If you believe healthcare is a right, that everyone deserves high quality care so they can enjoy their highest level of health and wellbeing, and you value each person's individual story - consider joining us at Neighborhood!

As an assistant practice manager, you’ll play a key role in positive patient experiences by supporting customer service and daily operations with the practice manager.

About the Role:

As an assistant practice manager at Neighborhood, you’ll manage people, processes, and support compliance. You’ll collaborate across departments and support the development of a staff that consistently has kind and welcoming interactions with patients. Responsibilities include:

• Manages site-level customer service and front desk staff
• Supports training of front desk staff on workflows, procedures, and customer service
• Manages front desk metrics for the site, monitors front desk data collection and holds staff accountable to workflows
• Conducts rounds of the site and collaborates with departments for a smooth flow of day
• Collaborates across the site to optimize the flow of the day, including addressing patient or staff concerns
• Performs provider schedule audits to identify and correct scheduling errors
• Manages huddle sheet and runs the daily site huddle when needed

You will primarily work the Riverway location and travel to other Neighborhood locations as needed.

What it’s Like to Work at Neighborhood:

The top three words employees say describe the work environment are: teamwork, supportive, kind. These are from an anonymous survey of Neighborhood employees for the Buffalo Business First Best Places to Work competition. Neighborhood has earned “finalist” distinction in the competition the last four years. We are a group of flexible and kind individuals who are open to each other’s ideas, and see opportunities to innovate and find solutions when challenges arise.

Education and Skills:

• Bachelor’s degree in related field or equivalent professional experience
• 1-3 years of experience preferred
• Kindness: you treat each person with respect and compassion, valuing each person’s story
• Resiliency: you see opportunities to innovate and find solutions when challenges arise
• Teamwork: you are open to others’ unique perspectives, and will collaborate to meet shared goals

What We Offer:

Compensation: $68,000 - $70,000 based on a full time, 40 hour work week

Benefits: You’ll have options for medical, dental, life, and supplemental insurance. We also offer a 403b match, health savings accounts with employer contribution, wellbeing programs, continuing education opportunities, generous paid time off, holidays.

About Neighborhood: Neighborhood Health Center is the largest and longest serving Federally Qualified Health Center in Western New York, and is the highest ranked health center for quality in the region. We provide primary and integrated healthcare services all under one roof, regardless of a person’s ability to pay. Services include internal/family medicine, pediatrics, OB-GYN, dentistry, podiatry, psychiatry, vision care, nutrition and behavioral health counseling, and pharmacy services. We’re working toward a Western New York where all enjoy their highest level of health and wellbeing.

Neighborhood Health Center is an equal opportunity employer.

Required

2 years:

Supervisory Experience

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.