Assistant Practice Manager

Dental Depot; Aubrey (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking an Assistant Practice Manager to enhance daily operations and support the Practice Manager. This full-time role involves managing staff, ensuring compliance with policies, and promoting patient growth through effective marketing strategies. The ideal candidate will possess excellent communication and organizational skills, along with a solid understanding of dental procedures. Join a dynamic team where your contributions will directly impact patient care and practice success, fostering a collaborative and efficient work environment.

Qualifications

• Excellent communication skills and customer service abilities are essential.
• Strong organizational skills and ability to inspire teamwork.

Responsibilities

• Act as a liaison between staff, providers, and patients for effective communication.
• Manage daily office transactions and ensure operational efficiency.

Skills

Verbal Communication

Written Communication

Interpersonal Skills

Customer Service

Teamwork

Time Management

Organizational Skills

Understanding of Dental Procedures

Job description

The Assistant Practice Manager (APM) plays a critical role in assisting the Practice Manager and executive team to achieve organizational goals by managing the daily operations of the office. As a vital team member, the APM serves as a fully functioning liaison for practice management, ensuring smooth office flow and supporting overall practice success.

Primary Objectives:

• Collaborate with the Practice Manager to create a successful and expanding practice through effective staff management and office administration.
• Ensure compliance with policies, job descriptions, and best practices to maintain a professional and efficient environment.
• Promote and implement strategies to drive new patient growth through effective marketing and patient engagement.
• Monitor key performance indicators (KPIs) such as production, collections, case acceptance rates, and patient appointments to assess success and implement improvements.
• Create a patient-friendly environment where staff functions as a cohesive team, allowing doctors to focus on high-quality patient care.

Key Responsibilities:

• Act as a liaison between the Practice Manager, staff, providers, and patients, ensuring clear communication and timely problem resolution.
• Assist with staff hiring, onboarding, training, and scheduling.
• Conduct staff meetings, job reviews, and develop ongoing training programs.
• Manage patient satisfaction by ensuring smooth intake processes and addressing concerns swiftly.
• Oversee daily office transactions, including balancing patient accounts and managing operational efficiency.
• Ensure adherence to policies and systems post-training and create an environment of continuous improvement.
• Support upper management's long-term goals and collaborate on new initiatives to enhance practice performance.

Required Skills:

• Excellent verbal and written communication skills.
• Strong interpersonal and customer service abilities.
• Ability to inspire teamwork and maintain composure under pressure.
• Effective time management, self-motivation, and confidence.
• Superior organizational skills and a professional demeanor.
• A solid understanding of dental procedures and office systems.

Supervisory Responsibilities:

• Assist the Practice Manager with hiring, training, and overseeing the business office staff.
• Lead the business office department, ensuring high standards of performance and accountability.

Physical Demands:

• Ability to remain stationary for 50% of the time.
• Frequently operate office equipment such as computers, printers, and phone systems.
• Communicate effectively with patients regarding appointments, treatments, and billing.

Hours:
This is a full-time position requiring a minimum of 40 hours per week.

Metrics of Success:

• Total production and collections.
• Case acceptance rate and number of new patients.
• Appointment cancellations and no-shows.
• Trend improvement in KPIs.