Assistant Plaza Director - Plattekill Travel Plaza

Applegreen (US) Welcome Centers; Town of Wallkill (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible schedules

Medical/Dental/Vision insurance

Paid time off

401(k) with company match

Earned wage access

Education assistance

Employee referral bonus

Meal discount

Pet insurance

Job summary

Applegreen (US) Welcome Centers is seeking an Assistant Plaza Director in New York. You will assist the Plaza Director in managing daily operations and profitability at a busy travel plaza. This role involves leading a dedicated team to achieve high service levels and meet financial targets.

Candidates should have a high school diploma and over 3 years in restaurant or retail leadership. Benefits include flexible schedules and comprehensive insurance.

Qualifications

• 3+ years of proven success in restaurant or retail leadership.
• Proven background in maintaining strong cost control and quality standards.
• ServSafe Certification preferred.

Responsibilities

• Assist in managing day-to-day operations of the travel plaza.
• Lead day-to-day activities to achieve sales and customer satisfaction.
• Ensure compliance with company policies and federal laws.

Skills

Communication skills

Collaboration skills

Cost control

Customer service

Operational management

Education

High school diploma or GED

Tools

Microsoft Suite

Payroll and time-keeping software

Inventory management software

Point-of-sale systems

Job description

Assistant Plaza Director

About the Role

Assist the Plaza Director in managing day‑to‑day operations and long‑term profitability of a multi‑million‑dollar travel plaza located along a major highway. Lead a dedicated team of associates and managers to deliver fast and friendly service, achieve financial and performance targets, and uphold brand and food safety standards.

Key Responsibilities

• Assume full responsibility for the travel plaza in the absence of the Plaza Director.
• Lead day‑to‑day activities to achieve or exceed sales, speed of service, customer satisfaction, brand standards, and food quality & safety objectives.
• Monitor progress toward targeted financial and performance objectives and support strategic changes to maximize profitability.
• Ensure each food and beverage concept adheres to required brand standards.
• Model behavior to contribute to an engaging work culture of continuous learning, information/skill sharing, and accountability.
• Recruit, develop, and retain strong teams to maintain appropriate staffing levels.
• Support supervision of plaza leadership to ensure they meet individual and business goals and manage direct reports.
• Ensure compliance with company policies, procedures, and local, state, and federal laws.
• Handle customer inquiries and complaints professionally and promptly.
• Collaborate with support partners such as Brand Partners, Human Resources, Loss Prevention, Finance, and Facilities & Maintenance.

Essential Experience & Skills

• Utilize computerized software and systems such as Microsoft Suite, payroll and time‑keeping software, inventory management software, and point‑of‑sale systems.
• Operate effectively in ambiguity, drive clarity, and manage change in a fast‑paced environment.
• Demonstrate excellent communication and collaboration skills.
• Possess a proven background in maintaining strong cost control and quality standards.
• ServSafe Certification preferred.

Requirements

• High school diploma or GED equivalent.
• 3+ years of proven success in restaurant or retail leadership.
• Available to work a flexible on‑site schedule of approximately 50 hours per week, including days, nights, weekends, and holidays.
• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.
• Able to stand and walk for an extended period, frequently bend, twist, lift and carry at least 20 pounds.
• Occasionally attend meetings or travel to support other locations.

Benefits

• Flexible schedules
• Medical/Dental/Vision insurance
• Paid time off
• 401(k) with company match
• Earned wage access – pay on demand
• Education assistance
• Employee referral bonus
• Meal discount
• Pet insurance

This is not an exhaustive list of all functions that may be required to perform, and the employee may be required to perform additional functions. Additionally, the job responsibilities may change at any time as necessitated by business demands. Equal Opportunity Employer (EOE), Minority/Female/Disabled/Veteran (M/F/D/V), and Drug Free Workplace (DFW).