Assistant Plaza Director

Applegreen (US) Welcome Centers; Ridgefield (NJ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible Schedules

Medical/Dental/Vision Insurance

Paid Time Off

401 (k) with Company Match

Earned Wage Access

Education Assistance

Employee Referral Bonus

Meal Discount

Pet Insurance

Pet Insurance

Job summary

A leading travel plaza operator in Ridgefield, NJ, is seeking a leadership role to oversee daily operations at travel plazas. Responsibilities include managing staff, ensuring adherence to brand standards, and achieving sales targets. The ideal candidate will have 3+ years of restaurant or retail leadership experience and the ability to work flexible hours. Competitive benefits and a commitment to a friendly customer experience are offered.

Qualifications

• 3+ years of proven success in restaurant or retail leadership.
• Ability to manage change in a fast-paced environment.
• Available for a flexible on-site schedule of approximately 50 hours per week.
• Ability to stand, bend and lift up to 20 pounds.

Responsibilities

• Lead daily activities of associates to achieve sales and service objectives.
• Monitor progress towards financial and performance targets.
• Ensure compliance with brand standards and policies.
• Ensure each food/beverage concept adheres to brand standards.
• Foster a culture of learning, accountability, and staff development.
• Recruit, develop, and retain strong teams to maintain staffing levels.
• Supervise plaza leadership to meet goals and manage reports.
• Ensure compliance with company policies and local, state, and federal laws.
• Handle customer inquiries and complaints professionally and promptly.
• Collaborate with Brand Partners, HR, Loss Prevention, Finance, and Facilities.

Skills

Communication skills

Collaboration skills

Cost control

ServSafe Certification

Communication

Cost control

ServSafe Certification

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Suite

Payroll and time keeping software

Inventory management software

Point-of-sales systems

Job description

What We Do

Applegreen USA operates over 80 travel plazas across the Northeast and Midwest, providing convenience, comfort, retail, and an extensive range of food options such as Auntie Anne’s, Burger King, Chick‑fil‑A, Cinnabon, Dunkin Donuts, Panda Express, Panera, Popeyes, Pret, Shake Shack, Starbucks, and many more.

Refresh Travelers on their Journey

At Applegreen, we refresh travelers on their journey, aiming to deliver fast, friendly service and a delightful travel experience.

Our Core Values

• Our customers and communities are at the heart of everything we do.
• We value and develop our people.
• We are driven by pace, passion and performance.
• We seek opportunities and embrace change.

Benefits

• Flexible Schedules
• Medical/Dental/Vision Insurance
• Paid Time Off
• 401 (k) with Company Match
• Earned Wage Access – Pay on Demand
• Education Assistance
• Employee Referral Bonus
• Meal Discount
• Pet Insurance

What You’ll Do

• Assume full responsibility for the travel plaza in the absence of the Plaza Director.
• Lead the day-to-day activities of associates and plaza leadership to achieve or exceed targeted objectives around sales, speed of service, customer satisfaction, brand standards, and food quality & safety standards.
• Assist with monitoring progress towards targeted financial and performance objectives then support strategic changes to sustainably maximize performance and profitability.
• Ensure that each food and beverage concept within the plaza is adhering to the required brand standards.
• Contribute to an engaging work culture of continuous learning, information/skill sharing and professional development, by modeling behavior and maintaining a culture of accountability.
• Consistently recruit, develop, and retain strong teams to maintain appropriate staffing levels across the plaza.
• Support the supervision and management of plaza leadership to ensure they are meeting their individual goals, their business goals, and appropriately supervising & managing their direct reports.
• Ensure compliance with company policies & procedures along with local, state, & federal laws.
• Handle customer inquiries and complaints in a professional and timely manner.
• Work collaboratively with a variety of support partners such as Brand Partners, Human Resources, Loss Prevention, Finance, and Facilities & Maintenance.

Essential Experience & Skills

• Utilize computerized software and systems such as Microsoft Suite, payroll & time keeping software, inventory management software, and various point-of-sales systems.
• Ability to operate in and navigate through ambiguity, drive clarity, and effectively manage change in a fast-paced environment.
• Demonstrate excellent communication and collaboration skills.
• Possess a proven background in maintaining strong cost control and quality standards.
• ServSafe Certification Preferred.

Requirements

• High school diploma or general education development (GED) equivalent.
• 3+ years of proven success in restaurant or retail leadership.
• Available to work a flexible on-site schedule approximately 50 hours per week including days, nights, weekends, and holidays.
• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.
• Able to stand and walk for an extended period of time; frequently bend, twist, lift and carry at least 20 pounds.
• Occasionally attend meetings or travel to support other locations.

This is not an exhaustive list of all functions that may be required to perform, and the employee may be required to perform additional functions. Additionally, the job responsibilities may change at any time as necessitated by business demands.

Equal Opportunity Employer (EOE), Minority/Female/Disabled/Veteran (M/F/D/V), and Drug Free Workplace (DFW).