Assistant Patient Service Coordinator

Leeds Teaching Hospitals NHS Trust; University City (MO); Sur place; USD 31 000 - 35 000; Plein temps

Résumé du poste

Leeds Teaching Hospital NHS Trust is seeking an Assistant Patient Services Co-ordinator to sit at the heart of patient administration. You will coordinate day-to-day activities, support the Patient Services Co-ordinator and Business Managers, and foster collaborative working with outpatient admin, phlebotomy and nursing teams.

You will lead a busy team, balance priorities, ensure compliance with health and safety and data protection, and contribute to service improvements.

Qualifications

• GCSE or equivalent is required.
• Willingness to undergo personal development and learn new skills.
• Experience in staff management including recruitment and retention.
• Proficiency with Microsoft Office and email tools.
• Strong organisational skills and ability to maintain confidentiality.

Responsabilités

• Coordinate the day-to-day activities of the busy patient administration team.
• Lead and support the team to meet service targets and improve practices.
• Deliver high-quality patient services in line with Trust standards and policies.
• Analyse data to inform service improvements and reporting.

Connaissances

GCSE

Staff management

Recruitment

MS Office

Confidentiality

Communication

Customer service

Team leadership

Formation

GCSE

Description du poste

Contact Information

Name Zoe Richardson

Position Outpatient Support Manager

Email [e-mail]

Phone number

Shortlisting Date: 2/11/26

Interview Date: 9/11/26

Job Description

For questions about this job, contact:

Name Zoe Richardson

Position Outpatient Support Manager

Email [e-mail]

Phone number

Shortlisting Date: 2/11/26

Interview Date: 9/11/26

Please Note: All salaries listed reflect the pay for full time roles. Any part time roles will be pro rata.

Job Summary

This varied and rewarding role places you at the heart of patient services. You will deliver a high-quality service in line with Trust standards and build strong working relationships with outpatient administration, phlebotomy and nursing teams. Using your confident and compassionate communication skills, you will work with patients, medical staff and colleagues while supporting the Patient Services Co-ordinator, Business Support Mangers and Business Manager to deliver excellent services across the Directorate.

This is a fantastic opportunity for an organised, enthusiastic and motivated individual to take the next step in their career. You will co-ordinate the day-to-day activities of a busy patient administration team, inspire and support team, and help the service achieve its targets and create improvements. You will also contribute to a positive and inclusive workplace shaped by the Leeds Way Values: Patient-centred, Collaborative, Empowered, Accountable and Fair.

Why you should join our Team

As the Assistant Patient Services Co-ordinator, you will have the opportunity to take ownership of defined areas within the Directorate, develop colleagues and influence improvements to working practices. Your leadership and ideas will help the department run smoothly, strengthen communication and ensure processes meet legislative requirements for Health and Safety, Data Protection and Confidentiality. Your day will consist of service delivery and staff management as well as data analysis.

We are offering both a full-time post of 37.5 hours per week, Monday to Friday, and a part-time post of 22.5 hours per week. The role may include weekend working and travel to other Trust sites when required. If you thrive in a busy, collaborative environment and want a rewarding role where your contribution will directly benefit patients and colleagues, we would love to hear from you.

What You Will Bring To The Role

• Good standard of education to minimum of GCSE
• A willingness to undergo personal development and learn new skills
• Thorough knowledge of patent Administration Processes Experience of staff management including recruitment and retention
• Knowledge of Microsoft Office Packages and e-mail technology.
• Organisational and time management skills. Appreciation of confidentiality.
• Basic computer literacy and willingness to further computer skills.
• A thorough understanding of all policies and procedures governing the Trust’s approach and delivery to Patient Administration.
• An understanding of team management and the policy and procedures governing the Trust’s approach to managing staff.
• Significant previous secretarial and/or administration experience (as applicable).
• Customer focussed/customer service skills Patient centre/PAS National Access Targets awareness An understanding of NHS/Trust protocols/policies and procedure

Please see the attached job description for further information about this vacancy.

About Leeds Teaching Hospital NHS Trust

Our Trust values

• The Leeds Way is working together to support each other and deliver the best possible care to patients.

We are…

• Responsible
• Open and Honest
• One Team
• Kind

Our Trust priorities

Our purpose: Excellent, safe and sustainable care for every patient every time

Our Priorities

• People
• Improvement and Innovation
• Partnerships
• Outcomes
• Sponsorship Eligibility

To comply with UK Government regulations on Skilled Worker sponsorship, Leeds Teaching Hospital NHS Trust is unable to provide sponsorship to applicants who do not meet the eligibility criteria or the salary threshold concessions set out under the Skilled Worker visa route. Please take this into consideration before submitting your application. Full guidance on these concessions, including details of who may qualify, can be found here.

We reserve the right to close this advert early if we receive a high number of suitable applications.