Assistant Patient Care Manager (RN) - Plastic Surgery - Full Time (8 Hour)

Stanford Health Care; Palo Alto (CA); On-site; USD 119,000 - 158,000; Full time

Job summary

Stanford Health Care's Plastic & Reconstructive Surgery team is seeking a passionate Assistant Patient Care Manager to support a broad ambulatory specialty practice. This role focuses on leading teams, improving daily operations, and helping patients navigate highly specialized care.

The APCM will mentor staff, coordinate patient flow, collaborate with surgeons, APPs, nurses, and schedulers, and drive efficient, high-quality care across services including reconstructive, aesthetic, craniofacial,

Qualifications

• Bachelor’s Degree in Nursing from an accredited college or university.
• Two years of progressively responsible nursing experience.
• RN license in state or compact.

Responsibilities

• Assist in operational aspects of a designated unit; mentor staff and supervise quality patient care.
• Assist the Patient Care Manager with administrative/management duties and cover duties when needed.
• Coordinate and direct patient care operations for assigned shifts on behalf of the Patient Care Manager.
• Facilitate orientation, training and ongoing staff development; coach and evaluate personnel.
• Provide competent and compassionate patient care appropriate to patient age and condition.
• Serve as a liaison to the Patient Care Manager and support unit goals and programs.

Skills

Leadership

Ambulatory care

Time management

Prioritization

Coaching

Collaboration

Education

Bachelor's Degree in Nursing

Job description

Onsite

1000 Welch Rd - PALO ALTO

Full time

R2661057

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Day - 08 Hour (United States of America)

Join Stanford Plastic & Reconstructive Surgery – Lead Teams Delivering Complex, Coordinated, and Meaningful Specialty Care

Stanford Health Care's Plastic & Reconstructive Surgery team is seeking a passionate and collaborative Assistant Patient Care Manager (APCM) to support a broad and complex ambulatory specialty practice. This is an exciting opportunity for a nurse leader who enjoys developing teams, improving daily operations, and helping patients navigate highly specialized care.

Our service provides comprehensive care across reconstruction, aesthetics, craniofacial care, oral and maxillofacial surgery, and dental/oral medicine services. As part of Stanford Health Care, you will partner with expert surgeons, advanced practice providers, nurses, and multidisciplinary teams dedicated to delivering exceptional patient care across a diverse and growing specialty practice.

Why Join Stanford Plastic & Reconstructive Surgery?

Lead in a Diverse Specialty Practice

Support daily clinic operations across services that restore form and function following cancer, trauma, congenital conditions, or surgery, while also supporting patients seeking aesthetic, craniofacial, oral health, and reconstructive care.

Work in an Environment of Clinical Complexity and Innovation

Our service line encompasses reconstructive surgery, microsurgery, cosmetic surgery, craniofacial surgery, oral and maxillofacial surgery, and dental/oral medicine, creating a dynamic environment for leaders who enjoy operational complexity and coordinated multidisciplinary care.

Collaborate Across High-Performing Teams

Partner with surgeons, APPs, nurses, patient care coordinators, surgery schedulers, and administrative teams to support seamless patient care throughout their journey.

Strengthen Access, Operations, and the Patient Experience

Play a key role in enhancing patient access, streamlining clinic workflows, improving care coordination, and optimizing operational processes to ensure patients receive exceptional care and an outstanding experience throughout their journey with our clinic.

Develop and Empower High-Performing Teams

Mentor staff, foster collaboration, support professional development, and support a positive culture focused on accountability, excellence, and continuous improvement.

Thrive in a Fast-Paced Leadership Environment

This role is ideal for a leader who enjoys balancing the clinical, operational, and people aspects of ambulatory care. Successful candidates will bring prior leadership or supervisory experience, ambulatory and/or outpatient clinic experience, strong organizational skills, and the ability to effectively prioritize competing demands. The APCM plays a critical role in keeping operations moving forward, removing barriers for staff and providers, and driving work to completion in a timely and efficient manner.

Who Will Be Successful in This Role?

We are seeking a leader who:

• Has previous leadership or supervisory experience.
• Brings ambulatory care and/or outpatient clinic operations experience.
• Thrives in a fast-paced, high-volume specialty practice.
• Demonstrates strong organizational, prioritization, and time-management skills.
• Can effectively manage multiple competing priorities while maintaining attention to detail.
• Is action-oriented, adaptable, and able to move work forward efficiently.
• Enjoys collaborating with providers, staff, and multidisciplinary teams to solve operational challenges and improve the patient experience.
• Is passionate about coaching, developing, and supporting high-performing teams.

Invest in Your Leadership Growth

Stanford Health Care is committed to developing leaders through mentorship, professional development opportunities, participation in operational improvement initiatives, and involvement in strategic projects that shape the future of ambulatory care. In addition, leadership positions are eligible to participate in Stanford Health Care's Annual Incentive Plan (AIP), recognizing contributions toward organizational and operational goals.

Make a Meaningful Impact Every Day

Help lead teams caring for patients with reconstructive, aesthetic, craniofacial, and complex oral health needs while supporting patients through some of the most important moments in their healthcare journey.

If you are a motivated nurse leader who is passionate about patient-centered care, operational excellence, team development, and improving the ambulatory healthcare experience, we invite you to bring your leadership and expertise to Stanford Plastic & Reconstructive Surgery.

This is a Stanford Health Care job.

A Brief Overview

The Assistant Patient Care Manager is responsible for assisting the Patient Care Manager with clinical management and administrative coordination of a designated patient care unit(s) or service(s). The position supports the Patient Care Manager in promoting the achievement of the unit(s)' goals and objectives. This position works in a supportive manner as a resource for the patient care unit(s) and as a representative for the Patient Care Manager. Typically assigned responsibility for supervising patient care staff and operations for an assigned shift for a patient care unit(s) and/or for coordinating one or more administrative functions as assigned by the Patient Care Manager, ensuring consistent implementation and monitoring of organizational policies and standards of care, their work involves a combination of clinical (patient care) and administrative responsibilities. The Assistant Patient Care Manager provides consistent and timely information and feedback to the Patient Care Manager and is responsible for knowledge and application of all personnel policies and requirements of the collective bargaining agreements. Assistant Patient Care Managers differ from Patient Care Managers in that the latter are unit managers with total responsibility and accountability for one or more patient care units or services.

Locations

Stanford Health Care

What you will do

• Assists in the performance of the operational aspects of a designated unit(s) while providing mentoring and leadership support to the unit(s) staff; supervises the provision of quality, therapeutic and cost-effective patient care in accordance with standards of practice, hospital protocols, policies and procedures, and desired patient outcomes.
• Assists Patient Care Manager in administrative/management functions and assumes the duties and responsibilities of the Patient Care Manager as delegated and/or in the case of absence.
• Coordinates and directs the unit(s) patient care operations for an assigned shift, acting on behalf of the Patient Care Manager.
• Facilitates orientation, training and ongoing staff development; assists in coaching, developing and corrective action of personnel as appropriate; participates in ongoing and annual evaluation of employee performance. Facilitates the effective delivery of competent, compassionate care by monitoring and evaluating patient care processes and outcomes to facilitate smooth workflow and desired outcomes on the patient care unit(s). Interprets to staff the application and implementation of the philosophy, objectives, policies, and procedures of the unit(s), department, and organization; communicates expectations nd monitors staff performance. Participates in unit goal and program planning, development, and evaluation of programs and special projects as assigned; participates in and support continuous quality, process, and performance improvement and risk management programs at the unit(s) level.
• Provides competent and compassionate patient care (appropriate to age and condition of the patient), serving as a role model and mentor; and assists with unit workload.
• Serves as a liaison to the Patient Care Manager.

Education Qualifications

• Bachelor’s Degree in Nursing from an accredited college or university

Experience Qualifications

• Two (2) years of progressively responsible and directly related work experience

Required Knowledge, Skills and Abilities

• Ability to contribute to health care policy formulation when working in partnership with a multidisciplinary team of health care providers
• Ability to delegate responsibly to others, activities according to ability, level of preparation, the standards of practice and regulatory guidelines
• Ability to develop programs and lead process improvement projects
• Ability to establish the strategic direction and business plans for a functional group
• Ability to initiate and implement change conducive to the improvement of the quality and safety of patient care delivery
• Ability to provide leadership, influence others to meet patient needs and achieve shared goals, to effectively prioritize system resources to provide quality and valued patient care, promote cooperative behaviors, act as a role model, resource and mentor
• Ability to supervise, coach, mentor, train, and evaluate work results
• Ability to use information and keep abreast of developments in technology to communicate, manage knowledge, mitigate error, and support decision-making in patient care
• Knowledge of current theories, principles, practices, standards, emerging technologies, techniques and approaches in the nursing profession, and the health care system, and the responsibility and accountability for the outcome of practice
• Knowledge of laws, rules and regulations; standards and guidelines of certifying and accrediting bodies; hospital and department/unit standards, protocols, policies and procedures governing the provision of nursing care in the area of assignment
• Knowledge of principles and practices of organization, administration, fiscal and personnel management essential to the practice of nursing in the larger context of health care
• Knowledge of principles, practices and current trends in health care and hospital system organization and administration sufficient to provide clinical management, leadership, coordination, and operational direction for assigned areas of responsibility

Licenses and Certifications

• RN - Registered Nurse - State Licensure And/Or Compact State Licensure

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family’s perspective:

• Know Me: Anticipate my needs and status to deliver effective care
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
• Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $86.50 - $114.61 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.

At Stanford Health Care, we seek to provide patients with the very best in diagnosis and treatment, with outstanding quality, compassion and coordination. With an unmatched track record of scientific discovery, technological innovation and translational medicine, Stanford Medicine physicians are pioneering leading edge therapies today that will change the way health care is delivered tomorrow.

As part of our spirit of discovery, we also leverage our deep relationships with luminary Silicon Valley companies to develop new ways to deliver preeminent patient care.

Learn about our awards (https://stanfordhealthcare.org/about-us/awards.html) and significant events (https://stanfordhealthcare.org/about-us/our-history.html) .