Assistant Parts Coordinator

Cutlite America; Alpharetta (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

Cutlite America is seeking an Assistant Parts Coordinator to support the Parts Coordinator in delivering reliable parts communication, order processing, and inventory control. The role emphasizes a customer-experience mindset and cross-functional collaboration with Sales, Technicians, Accounting, Vendors, and Customers.

The successful candidate will handle quotes and sales orders in Sage X3, manage daily packing, receiving, and stocking of parts, and assist with cycle counts and replenishment

Qualifications

• Excellent customer service skills and attention to detail.
• Strong record-keeping and problem-solving skills.
• Excellent written, verbal, and interpersonal communication abilities.
• Strong organizational skills.

Responsibilities

• Manage all Parts communication channels.
• Build and maintain a strong relationship with factory Customer Care contact(s).
• Process parts quotes and sales orders in Sage X3.
• Pick, pack, and ship all daily customer orders.
• Receive parts into inventory against packing lists.
• Store, organize, and expand parts inventory storage as required.
• Perform assigned inventory cycle count daily to achieve monthly goal.
• Determine necessary replenishments for spare parts inventory.
• Assist technicians with spare parts, consumables, and other machine needs prior to and during installation.
• Replenish and maintain the technician tool kits and joboxes as well as stock inventory.
• Responsible for returning any defective or warranty parts including all paperwork required for customs.
• Submit weekly billables to accounting for invoicing.
• Initiate and negotiate pricings with existing or new vendors.
• Continuously gather and record customer service experiences to enable us to better serve our customers.
• Assist in updating and saving forms to the Company’s shared drive, as applicable.
• Maintain an organized office area and parts department.

Skills

Customer service

Communication

Organization

Attention to detail

Problem-solving

Education

High school diploma or equivalent

Tools

Sage X3

Net Stock

HubSpot CRM

Microsoft 365 (Outlook, Word, Excel)

Job description

Cutlite America’s (CLA) Assistant Parts Coordinator will be responsible for Assisting the Parts Coordinator with various operational functions, including parts communication, orders, and inventory. Having a customer experience (CX) mindset is the focus of this role.

Job title: Assistant Parts Coordinator

Department: Operations

Reports to: Operations Manager

Collaborates with: Sales, Technicians, Accounting, Vendors, Customers

Job Responsibilities:

• Manage all Parts communication channels.
• Build and maintain a strong relationship with factory Customer Care contact(s).
• Process parts quotes and sales orders in Sage X3.
• Pick, pack, and ship all daily customer orders.
• Receive parts into inventory against packing lists.
• Store, organize, and expand parts inventory storage as required.
• Perform assigned inventory cycle count daily to achieve monthly goal.
• Determine necessary replenishments for spare parts inventory.
• Assist technicians with spare parts, consumables, and other machine needs prior to and during installation.
• Replenish and maintain the technician tool kits and joboxes as well as stock inventory.
• Responsible for returning any defective or warranty parts including all paperwork required for customs.
• Submit weekly billables to accounting for invoicing.
• Initiate and negotiate pricings with existing or new vendors.
• Continuously gather and record customer service experiences to enable us to better serve our customers.
• Assist in updating and saving forms to the Company’s shared drive, as applicable.
• Maintain an organized office area and parts department.

Work Hours, Compensation, and Benefits:

• Job type: On-site, Monday through Friday, full-time, salary exempt.

Parts Coordinator Qualifications and Skills:

• Excellent customer service skills and attention to detail.
• Strong record-keeping and problem-solving skills.
• Excellent written, verbal, and interpersonal communication abilities.
• Strong organizational skills.

Education and Experience Requirements

• High school diploma or equivalent.
• 1-2 years of Parts experience or similar.
• Proficiency with Microsoft 365 apps such as Outlook, Word, and Excel.
• Sage X3, Net Stock, and HubSpot CRM preferred, but not required.