Assistant Operations Manager - Training & Safety

ServiceMaster TBS; Bellmawr (NJ); Hybrid; USD 60,000 - 70,000; Full time

Job summary

Join a forward-thinking company as an Assistant Operations Manager, where you'll blend hands-on field support with training and safety oversight. This hybrid role emphasizes operational excellence and staff development, ensuring compliance with safety standards while fostering strong client relationships. You'll have the opportunity to travel to various worksites, conduct training, and implement best practices, all within a supportive environment that values your growth. If you're looking for a stable and growth-oriented position, this could be the perfect fit for you.

Benefits

Career Advancement Opportunities

Flexible Schedule

Training and Development Programs

Qualifications

• 1-2 years of experience in operations, field training, or safety coordination.
• Strong knowledge of safety standards, particularly OSHA compliance.

Responsibilities

• Support daily operations and ensure training compliance across accounts.
• Conduct safety inspections and lead safety committee meetings.

Skills

Communication Skills

Safety Standards Knowledge

Bilingual (Spanish/English)

Operational Excellence

Proficiency in Digital Platforms

Education

High School Diploma or GED

Bachelor’s Degree

Tools

Learning Management System (LMS)

Google Forms

CompanyCam

Job description

Assistant Operations Manager - Training & Safety

Join to apply for the Assistant Operations Manager - Training & Safety role at ServiceMaster TBS.

Job Overview

The Assistant Operations Manager – Training & Safety plays a hybrid role combining hands-on field support with training and safety oversight. This position supports daily operations across accounts, reinforces best practices among site teams, ensures training compliance, and leads safety initiatives. The role requires regular travel to worksites, strong communication skills, and a proactive approach to ensuring operational excellence, staff development, and workplace safety.

Key Responsibilities

• Partner with the Area Manager and Director of Operations to support at-risk accounts, identify root causes, and implement solutions that restore client satisfaction and account stability.
• Build strong relationships with clients at major accounts and serve as a liaison between the Area Manager and the client to ensure clear communication and alignment on expectations.
• Provide hands-on support to Area Managers and Supervisors across multiple accounts.
• Assist with day-to-day operational issues and account startups.
• Conduct field visits to monitor performance, ensure adherence to contract scope, and provide coaching where necessary.
• Support implementation of company standards and processes at the field level.

Training & Development

• Onboard new hires and ensure training completion using company-provided tools and systems.
• Manage and update the Learning Management System (LMS).
• Collaborate with managers to enhance and deliver ongoing Supervisor and Manager training programs.
• Maintain the Company Training Matrix and ensure training records are accurate and current.
• Collect feedback from trainees and suggest program improvements.

Safety Leadership

• Conduct regular safety inspections and follow up on incident investigations.
• Lead monthly Safety Committee meetings and share findings with Operations leadership.
• Oversee staff safety training and drive compliance with OSHA and internal standards.
• Monitor GPS logs and provide feedback or corrective actions related to the Fleet Safety Program.
• Introduce and reinforce safety protocols, including the use of safety forms, manuals, and handbooks.

Auditing & Quality Assurance

• Perform account audits using CompanyCam or equivalent auditing tools.
• Customize and manage audit templates per site needs.
• Ensure audits are scheduled, completed in a timely manner, and shared with relevant stakeholders.

Account Startup & Training Manuals

• Assist with new account launches, including onboarding staff, coordinating supply delivery, and ensuring task schedules align with the Scope of Work.
• Develop and maintain site-specific Cleaning Manuals and SOPs in collaboration with Operations leadership.

Data & Reporting

• Track and report on training and safety data to identify trends and areas for improvement.
• Deliver quarterly reports on training participation, safety incidents, and audit findings.
• Make recommendations to enhance field performance, compliance, and staff development.

Required Skills & Qualifications

• High School Diploma or GED required; Bachelor’s degree preferred.
• 1–2 years of experience in operations, field training, or safety coordination.
• Bilingual (Spanish/English) strongly preferred.
• Strong knowledge of safety standards (e.g., OSHA).
• Ability to work in a fast-paced, field-based environment.
• Proficient in digital platforms such as LMS, Google Forms, and auditing tools.
• Experience in janitorial or service-based environments is strongly preferred.

Working Conditions

• Frequent travel to accounts across service regions.
• Occasional evening or weekend work to support training or urgent operational needs.
• Must be able to lift up to 35 lbs and occasionally operate cleaning equipment.
• Willingness to work in varied environments, including construction zones, damp areas, or confined spaces.

Schedule & Compensation

• Schedule: Monday – Friday, occasional nights or weekends.
• Hours: Approximately 40-45 hours per week.
• Salary: $60K – $70K (based on experience).

This role offers career advancement opportunities and the chance to transition into a management position over time. If you seek a stable, growth-oriented position, we encourage you to apply!

ServiceMaster TBS is an equal opportunity employer and encourages candidates from all backgrounds to apply.

Company Description

At ServiceMaster TBS, we provide high-quality, customized commercial cleaning for businesses across Pennsylvania, New Jersey, New York, Connecticut, Maryland, and Delaware. Locally owned and operated, we care about our community, including our customers and employees.