Assistant Operations Manager (ORD)

clear; Chicago (IL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Accommodation for individuals with disabilities

Job summary

CLEAR is seeking an Assistant Operations Manager in Chicago to lead daily operations at the airport station. The successful candidate will thrive in a fast-paced environment, leading teams to ensure the highest standards of customer service, security, and sales.

Applicants should have 1-2 years of leadership experience in customer-facing settings, along with strong organizational and communication skills. The role requires flexibility with scheduling, including weekends and holidays.

Qualifications

• 1-2 years of leadership experience in a customer-facing operation.
• Strong organizational skills with the ability to manage multiple priorities.
• Ability to follow policies and procedures set forth by CLEAR and federal regulations.

Responsibilities

• Spend 80% of time on the floor in a customer-facing environment.
• Ensure CLEAR and TSA policy and procedures are adhered to.
• Manage incident prevention and responses.

Skills

Leadership experience in customer-facing operations

Excellent interpersonal and communication skills

Technology proficiency

Job description

Assistant Operations Manager

The Assistant Operations Manager will be a part of our airport leadership team, reporting to the General Manager and leading and driving the daily floor operations at your station. The ideal candidate for this position thrives in a fast-paced environment, and is a hands‑on coach for security, customer service and sales.

Key Responsibilities

• Spend 80% of time on the floor in a customer‑facing environment at the airport
• Ensure CLEAR and TSA policy and procedures are conducted with the highest levels of security and integrity
• Monitor & drive security, service & sales on each shift
• Manage shift briefings, debriefs & huddles, as well as any changes, breaks, and rotations Coach, mentor, and train the team to meet sales and customer service goals and standards
• Oversee asset control & devices - understand how our technology works & be able to troubleshoot when necessary
• Represent CLEAR throughout the airport, TSA and airline community by building strong stakeholder relationships
• Manage incident prevention and responses
• Attend station management team meetings

Ideal Candidates

• 1-2 years of leadership experience in a customer-facing operation (i.e. retail, restaurants, hospitality, rental cars).
• Excellent interpersonal and communication skills with the ability to motivate, mentor and influence others.
• Ability to manage multiple priorities in an ever-changing environment
• Strong organizational skills with the ability to manage multiple priorities and tasks
• Proficiency in using technology daily in your work
• Ability to stand/walk for extended periods of time
• Ability to follow policies and procedures set forth by CLEAR, airport, state and federal regulations
• Availability to work a non-traditional schedule (i.e. weekends, holidays, early mornings, and/or evenings)
• Completion of all required airport and government security screening processes, including SIDA badge eligibility. This may also include federal Personnel Security (PerSec) SF-85 screening, depending on your work assignment.

Background Check

Note: The SF-85 background check is adjudicated by the Department of Homeland Security. This screening may include, but is not limited to, additional criminal screening, credit checks, and verification of identity and citizenship or immigration status, as required by federal security screening standards.

Accommodation Statement

CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.