Assistant Operations Manager (BDL)

CLEAR; Windsor Locks (CT); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Reasonable accommodations for disabilities

Job summary

A leading airport operations company is seeking an Assistant Operations Manager based in Windsor Locks, Connecticut. This role involves leading daily operations, ensuring security compliance, and fostering exceptional customer service. The ideal candidate will have 1-2 years in a leadership position within customer service-facing environments, strong communication skills, and the ability to thrive in a fast-paced setting. Flexible working hours are required, and the position includes significant interaction with customers and stakeholders.

Qualifications

• 1-2 years of leadership experience in a customer-facing operation.
• Excellent interpersonal and communication skills.
• Ability to manage multiple priorities.
• Strong organizational skills.
• Proficiency in using technology daily.
• Ability to stand/walk for extended periods.
• Willingness to work a non-traditional schedule.
• Completion of all required security screening processes.

Responsibilities

• Spend 80% of time on the floor in a customer-facing environment.
• Ensure security and integrity are upheld.
• Monitor and drive security, service, and sales.
• Manage shift briefings and coach the team.
• Oversee asset control and troubleshoot technology.
• Build relationships with stakeholders.
• Manage incident prevention and responses.
• Attend station management team meetings.

Skills

Leadership experience in customer-facing operations

Interpersonal and communication skills

Ability to manage multiple priorities

Organizational skills

Tech proficiency

Job description

The Assistant Operations Manager will be a part of our airport leadership team, reporting to the General Manager and leading and driving the daily floor operations at your station. The ideal candidate for this position thrives in a fast‑paced environment, and is a hands‑on coach for security, customer service and sales.

Responsibilities

• Spend 80% of time on the floor in a customer‑facing environment at the airport
• Ensure CLEAR and TSA policy and procedures are conducted with the highest levels of security and integrity
• Monitor & drive security, service & sales on each shift
• Manage shift briefings, debriefs & huddles, as well as any changes, breaks, and rotations; coach, mentor, and train the team to meet sales and customer service goals and standards
• Oversee asset control & devices – understand how our technology works & be able to troubleshoot when necessary
• Represent CLEAR throughout the airport, TSA and airline community by building strong stakeholder relationships
• Manage incident prevention and responses
• Attend station management team meetings

Qualifications

• 1-2 years of leadership experience in a customer‑facing operation (e.g., retail, restaurants, hospitality, rental cars)
• Excellent interpersonal and communication skills with the ability to motivate, mentor and influence others
• Ability to manage multiple priorities in an ever‑changing environment
• Strong organizational skills with the ability to manage multiple priorities and tasks
• Proficiency in using technology daily in your work
• Ability to stand/walk for extended periods of time
• Ability to follow policies and procedures set forth by CLEAR, airport, state and federal regulations
• Availability to work a non‑traditional schedule (weekends, holidays, early mornings, evenings)
• Completion of all required airport and government security screening processes, including SIDA badge eligibility and possibly federal Personnel Security (PerSec) SF‑85 screening, depending on your work assignment

Note: The SF‑85 background check is adjudicated by the Department of Homeland Security. This screening may include, but is not limited to, additional criminal screening, credit checks, and verification of identity and citizenship or immigration status, as required by federal security screening standards.

CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.