Assistant Operations Manager - M&R

Ports America; Baltimore (MD); On-site; USD 67,000 - 72,000; Full time

Job summary

An established industry player is seeking an Assistant Operations Manager to enhance operational efficiency and customer satisfaction. This role involves managing maintenance and repair operations, developing strategic plans, and ensuring compliance with safety regulations. The ideal candidate will possess strong communication skills, a Bachelor's degree, and the ability to thrive in a fast-paced environment. Join a dynamic team that values safety, integrity, and excellence while contributing to the success of the organization. This position offers a unique opportunity to make a significant impact in a vital sector of the shipping industry.

Qualifications

• Bachelor’s degree in any discipline or equivalent experience required.
• Experience with computerized operating systems is essential.

Responsibilities

• Manage maintenance and repair operations, ensuring safety and efficiency.
• Develop operating plans to improve customer service and productivity.

Skills

Communication Skills

Time Management

Decision Making

Customer Service

Safety Knowledge

Education

Bachelor’s Degree

Equivalent combinations of education and experience

Tools

Computerized Operating Systems

MS Office

Job description

At Ports America, the Assistant Operations Manager – M&R is part of the front-line management team and is responsible for the safe and efficient maintenance and repair of various customers shipping equipment.

The Assistant Operations Manager is responsible for participating in the development and achievement of operational and financial goals and objectives and incorporating Ports America Values of Safety, Integrity, Pursue Excellence, Create Happiness, Connect and One Team in all aspects of communication, behavior, and business dealings.

Essential Duties:

• Complete all tasks and ensure that department staff and labor demonstrate customer service principles.
• Develops and executes operating plans designed to improve customer service, productivity, safety, and quality of operating activities.
• Contribute to the development and operate within approved fiscal budget limits and operating cost objectives.
• Ensure the scheduling and ordering of union labor providing the skill and staffing levels necessary to complete cost-effective, safe, and efficient equipment repairs and service.
• Work closely with customers and / or DWPS staff, determining customer needs, providing professional expertise, and ensuring customer satisfaction.
• Keep immediate supervisor aware of current operational status by regular communications and by issuing reports as directed.
• Ensure that area accident prevention / safety and workers' compensation programs and procedures are implemented, that labor is trained regularly and that accident occurrences continue to decline in frequency and severity.
• Knowledge of union contracts and DWPS labor relations policies, ensuring positive labor relations, high levels of productivity and that all policies and procedures are followed.
• Ensure that all company owned assets are in good working order with a minimal amount of down time for maintenance.
• Evaluate and select outside contractors and vendors who can provide quality products and services at the lowest possible prices and ensure availability when needed.
• Ensure that all work orders and reports are completed accurately, submitted on time and to appropriate DWPS staff and other designated personnel.
• Available for after-hours emergencies that occur on nights, weekends, and holidays.
• Attending various terminal operations and safety meetings.
• Manage all maintenance and repair operations daily.
• Manage roadability operations to ensure labor efficiency and customer service.
• Knowledge of M&R billing systems to ensure all M&R billing is completed accurately and on time.
• Performs other related duties as requested.
• Other duties as assigned.

Minimum Qualifications:

• Bachelor’s Degree in any discipline
• Equivalent combinations of education and experience will be considered.
• Experience with Computerized Operating Systems
• Obtain a TWIC Card issued by the Department of Homeland Security
• Valid US Driver’s License

Preferred Qualifications:

• Knowledge of safety and accident prevention codes and regulations
• Knowledge and understanding of cargo stowage and stability
• Proficient in MS Office
• Excellent communication skills both verbal and written.
• Ability to manage time efficiently.
• Ability to execute in a fast-paced environment.
• Ability to plan and organize to ensure efficient execution of plan.
• Ability to drive and influence the performance of others.
• Ability to make sound decisions and respond quickly to operational issues.

Physical Working Attributes:

• Climb up and down a ladder on a vessel multiple times within a shift.
• Work on ships and terminal with engined equipment.
• Work in changing hot and cold climates based on weather conditions.
• Work in an environment that may be hazardous to persons unable to see and hear fast moving equipment.
• Lift, push, and or pull up to 30lbs.

NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as needed to meet the ongoing needs of the organization.

Ports America is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex (including pregnancy); sexual orientation; gender identity and/or expression; age; disability; genetic information, citizenship status; military service obligations or any other category protected by applicable federal, state, or local law.

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.

MD Pay Transparency - $67,000 - $72,000, Depending on experience.