Assistant Operations Manager (Leadership Development Program)

Pyramid Global Hospitality; Woburn (MA); On-site; USD 50,000 - 60,000; Full time

Job summary

Pyramid Global Hospitality invites recent graduates to join our Leadership Development Program (LDP) at the Boston area residences. From day one you will rotate into an Assistant Manager role across hotel operations, gaining hands-on experience, mentorship, and leadership training in a fast-paced hospitality setting.

This 12-month immersion blends classroom learning with on-the-job coaching, offering a structured path to advance within a portfolio of hotels and brands across the Pyramid family.

Qualifications

• Recent college graduate or graduating senior (Bachelor’s degree or equivalent – Hospitality Management).
• High-level critical thinking and problem-solving ability.
• Strong communication skills and a passion for hospitality and leadership.
• Authorized to work in the U.S. – we will not be able to provide sponsorship during this program.

Responsibilities

• Participate in Pyramid Global Hospitality Leadership Development Program (LDP) starting in an Assistant Manager role across hotel operations.
• Gain exposure across departments through monthly meetings and hands-on rotations.
• Develop leadership, operational, and business acumen through structured coursework and mentorship.

Skills

Critical thinking

Problem solving

Communication skills

Leadership

Education

Bachelor's degree in Hospitality Management

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About Our Property

At the Residence Inn by Marriott Boston Woburn we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 100 hotels representing all major brands. We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the communities around us. If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at the Residence Inn by Marriott Boston Woburn with Pyramid Hotel Group can mean for you! Residence Inn by Marriott Boston Woburn boasts 149 guest rooms and 680 sq ft of event space.

What You Will Have An Opportunity To Do

Launch Your Career in Hospitality Leadership

At Pyramid Global Hospitality, we are excited to welcome recent college graduates into our Leadership Development Program (LDP) — a dynamic, hands‑on experience designed to jump‑start your career in hotel management.

This immersive 12-month program blends classroom learning, on-the-job training, and mentorship, preparing you to lead with confidence and impact in the hospitality industry.

Program Overview

As a Leader in Training, you will build on the foundation of your academic experience and gain real‑world exposure across key departments in Hotel Operations. You’ll be placed in an Assistant Manager role from day one, with tailored development tracks to strengthen your leadership, operational, and business acumen.

You Will Gain Exposure To

• All facets of your discipline (Operations)
• Pyramid Global senior leadership and company culture
• Leadership and supervisory skills training and coursework
• Brand environments (dependent on placement)
• Distinctive, independent hotel properties (dependent on placement)
• Taskforce Management opportunities (dependent on availability)

In addition, you have cross‑functional exposure to the following departments during our monthly meetings:

• Business Development
• Revenue Management
• Sales & Marketing
• Rooms Division Leadership
• Human Resources

Online Coursework Topics Include

• Time Management & Prioritization
• Building Relationships & Communication
• Motivating and Leading Teams
• Conflict Resolution & Problem Solving
• Critical Thinking & Decision Making
• Training & Performance Coaching

What are we looking for?

Qualifications

• Recent college graduate or graduating senior (Bachelor’s degree or equivalent – Hospitality Management)
• High-level critical thinking and problem‑solving ability
• Strong communication skills and a passion for hospitality and leadership
• Authorized to work in the U.S. – we will not be able to provide sponsorship during this program.
• Starting Salary: $50,000–$60,000 annually

Work Environment

• Fast‑paced, guest‑facing environment
• Indoor/outdoor work depending on department (e.g., valet, pool, banquets)
• Frequent interaction with guests, team members, and vendors
• Exposure to cleaning chemicals, food preparation areas, or laundry operations
• May work around loud noises (e.g., kitchen, events, lobby areas)
• Standing and walking for extended periods (often entire shift)
• Frequent lifting, carrying, pushing, or pulling (up to 25–50 lbs depending on role)
• Bending, kneeling, or reaching may be required (e.g., housekeeping, engineering)
• Ability to operate equipment (e.g., POS systems, housekeeping carts, dish machines)
• Variable schedule including nights, weekends, and holidays
• May be scheduled for early mornings or late‑night shifts depending on department
• On‑call availability or extended hours during peak seasons/events

Be part of something new. Be part of something big.

Compensation

$50,000

$60,000

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.