Assistant Operations Manager - Final Mile

The Suddath Companies; Houston (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive wage

401(k) plan with company matching

Paid Time Off (PTO)

Tuition reimbursement

Job summary

The Suddath Companies is seeking an Assistant Operations Manager in Houston, Texas. This role involves supporting daily delivery and installation operations while ensuring compliance and customer satisfaction. Candidates should have a strong background in logistics and two years of related experience.

Essential responsibilities include supervising teams, monitoring performance metrics, and addressing operational challenges. The company offers competitive wages and comprehensive benefits, including a 401(k) plan and tuition reimbursement.

Qualifications

• Minimum two years experience in transportation, logistics, or related industry.
• Experience in dispatch or operations support/management role required.
• Valid state driver’s license required.

Responsibilities

• Support daily execution of delivery and installation operations.
• Assist in supervising and developing employees and contractor teams.
• Monitor operational KPIs and customer satisfaction.

Skills

Microsoft Excel

Communication

Problem-solving

Teamwork

Education

Four-year College Degree in Business, Supply Chain Logistics, or related field

Job description

What We Offer

• A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
• Weekly pay for hourly employees; biweekly pay for salaried employees
• Paid Time Off (PTO) and paid company holidays
• A tuition reimbursement plan encouraging continued education and development

For more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits.

SUMMARY

The Assistant Operations Manager supports the daily execution of delivery and installation operations while assisting with workforce management, contractor performance, customer satisfaction, and operational compliance. This role partners with site management to monitor performance, support employees and independent contractors, address service issues, and help ensure customer requirements are met. Depending on location, the position may provide direct supervision and development of employees while supporting overall operational performance and service execution.

Essential Duties & Responsibilities

• Support the day‑to‑day execution of delivery and installation operations to ensure customer expectations and service commitments are achieved.
• Assist in supervising and developing employees and independent contractor teams, providing coaching, guidance, and performance feedback as needed.
• Support recruiting, onboarding, training, and retention efforts for employees and independent contractors.
• Help ensure all delivery teams are properly qualified, documented, and prepared for daily route execution, including required licensing, insurance, certifications, equipment, and customer‑specific requirements.
• Assist with monitoring operational KPIs, including route completion, service failures, customer satisfaction, productivity, dropped routes, and reschedule performance.
• Assist with addressing employee, contractor, and operational performance concerns and support corrective actions when necessary.
• Support daily staffing, routing, and driver team capacity planning to meet customer service requirements.
• Coordinate resolution of delivery, installation, customer service, and, when needed, contractor‑related issues.
• Build and maintain positive relationships with customers, employees, independent contractors, and internal teams.
• Support customer communications and service recovery efforts related to operational issues and escalations.
• Assist with contractor qualification, onboarding, and compliance processes.
• Partner with operations leadership to address any identified service concerns and improvement plans.
• Conduct operational meetings, training sessions, and performance discussions with employees and contractors as needed.

Education and Experience

• Four (4) year college degree in Business, Supply Chain Logistics, or related field (preferred).
• Minimum of two (2) years’ experience in transportation, logistics, or related industry required.
• Experience working in a dispatch or operations support or management role required.
• Valid state driver’s license required.

Knowledge, Skills, and Abilities

• Intermediate working knowledge of Microsoft Excel, Outlook, Word, and other MS Office products.
• Ability to work in a team environment and demonstrate flexibility and patience.
• Excellent organization, communication, and problem‑solving skills.
• Ability to multi‑task and manage time effectively.
• Ability to read, speak, and write English sufficiently to understand and give directions, and to complete paperwork accurately.
• Ability to operate a variety of standard office equipment as dictated by the duties of the job and perform data entry and typing functions.

Physical Demands and Working Conditions

Work is primarily performed in a climate‑controlled environment. Occasionally requires work performed in a non‑climate‑controlled warehouse or outside environment. Requires sitting, walking, and standing; occasionally requires bending and stooping. May require standing and walking for long periods. Ability to lift and stack items weighing up to 30 pounds over head, and up to 65 pounds to chest height and carry them a distance of fifty feet. Occasional ability to climb ladders, stairs, and ramps and perform moderately heavy labor in various weather conditions and temperatures. Work performed requires the use of hands to control or feel objects and will utilize repetitive movements when entering data. Requires clear speech and hearing for communication. Requires ability to see details of objects within close range.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made available to individuals with disabilities to perform essential functions of this position. These physical demands include, but are not necessarily limited to: standing, sitting, walking, typing, hearing and talking for prolonged periods of time.

Equal Opportunity Employer

The Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

EQUAL OPPORTUNITY EMPLOYER VETERANS/DISABLED