Warehouse Operations Manager - Dedicated Account

The Suddath Companies; Jacksonville (FL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k) matching

Paid time off

Paid holidays

Tuition reimbursement

Job summary

The Suddath Companies seeks an experienced logistics leader to manage freight movement in and out of the warehouse, while coaching a team and coordinating with Transportation Operations. You will drive cost controls, optimize warehouse programs, and ensure service levels align with company objectives.

Required are a Bachelor’s degree in logistics or related field and 8+ years of experience in logistics or a similar industry, with strong leadership, budgeting, and KPI development skills.

Qualifications

• Proven leadership and coaching abilities with cross-functional teams.
• Strong problem solving, communication and planning skills.
• Experience building vendor relationships and managing metrics.
• Knowledge of warehouse and transportation management systems (WMS).
• Financial acumen and budgeting experience is expected.

Responsibilities

• Manage all freight movement functions for inbound and outbound warehousing.
• Train and supervise staff to meet department and company goals.
• Interface with Transportation Operations to resolve scheduling and dispatch issues.
• Develop warehousing programs meeting cost, service and production needs.
• Establish and monitor KPIs for on-time delivery, shipping costs, inventory, and productivity.
• Maintain budgets and provide senior management with periodic reports.
• Build strong relationships with customers and resolve escalations.

Skills

Leadership

Problem solving

Communication

Planning

Vendor management

Data analysis

Education

Bachelor’s degree in logistics or related field

Tools

WMS

Advanced Excel

MS Office Suite

Job description

What We Offer

A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching, weekly pay for hourly employees, biweekly pay for salaried employees, paid time off, paid company holidays, and a tuition reimbursement plan.

Essential Duties & Responsibilities

• Responsible for managing all functions relating to freight movement into and out of the warehouse(s), maintaining prescribed service levels while keeping cost controls in place.
• Training and supervising employees to ensure meeting departmental and company objectives.
• Interfaces with Transportation Operations to resolve scheduling and dispatching problems.
• Maintains and develops appropriate warehousing programs that meet cost and service objectives and production and customer needs.
• Recommends programs that improve the operations function.
• Maintains and directs implementation of procedures to ensure freight claims are processed and collected in a timely manner.
• Forecasts, identifies and analyzes costs, equipment availability and service levels, making recommendations and instituting corrective actions.
• Establishes and measures KPIs to drive performance for on‑time in‑full delivery, shipping costs for all forms of transit (land, air, sea), warehouse inventory management, warehousing productivity and quality, and workforce planning requirements.
• Investigates causes of problems for reconciliation and leads corrective actions for complaints related to transportation, logistics handling and warehousing of finished product.
• Maintains and develops fiscal budgets and ensures effective management within budgetary guidelines.
• Provides senior management with periodic reports as designated.
• Establishes and maintains relationships with customers, serving as a resource for escalations and conflict resolution, and proactively working to identify service improvement opportunities.
• Ensures staff cohesively support strategic customer care service objectives, coaches front‑line management to enhance staff and team skills and competencies, and establishes team performance objectives.
• Ensures the operations are in compliance with federal and state regulations.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• A broad range of management skills is required, with particular emphasis on leadership, problem solving, motivation, communication, innovation and planning.
• Must value diversity and exhibit a leadership style that empowers, coaches, mentors, and fosters a cohesive team environment.
• Will work independently and be comfortable working with complex and cross‑functional teams at all levels, both internal and external.
• Must be able to interface and communicate effectively within the organization and with partners across the supply chain.
• Strong verbal and written communication skills with demonstrated experience engaging and influencing senior executives.
• Must be successful in managing effective deployment of resources, systems and personnel to enable achievement of organizational objectives.
• Extensive sourcing, negotiation and human relations skills are required.
• Experience building, executing and managing vendor strategy and operations through KPIs, audit mechanisms and flawless execution.
• Demonstrated ability to work cross‑functionally with engineering, sales, operations and other stakeholders to deliver and manage products/services.
• Demonstrated ability to think strategically with the ability to build and manage equally compelling operations.
• Proven ability to successfully thrive in an ambiguous environment.
• Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions, recommendations, and drive actions.
• Strong working knowledge of MS Office Suite, advance level Excel.
• A working knowledge of warehouse and transportation management systems is a must.
• Strong team player, is an owner, and ultimately focused on delivering results with high standards.

Education & Experience

• Bachelor’s degree from an accredited university in logistics, supply chain, transportation or a business‑related field.
• Minimum 8+ years of direct experience in a similar industry.
• Working knowledge of regulations relating to transportation and warehouse operations, coupled with experience with a variety of logistics sourcing strategies.
• Demonstrated skills associated with building vendor relationships, hands‑on experience with the development and deployment of departmental metrics, and experience monitoring the quality, quantity, cost and efficiency of logistics networks.
• Financial acumen and budgeting experience.
• Experience in Lean, Six Sigma and other continuous improvement initiatives, including ISO applications.
• Knowledge of industry standard applications for transportation and warehousing (WMS).

Working Conditions

Warehouse working environment; noise level is usually moderate. Physical activity includes occasional lifting and/or moving up to 10 pounds. Employees are regularly required to sit; use hands to finger, handle, or feel and talk or hear. Occasional reaching with hands and arms is required.

Equal Opportunity Employer

The Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. The Suddath Companies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or protected veteran status and will not be discriminated against on the basis of disability.