Operations Manager - Final Mile

The Suddath Companies; North Charleston (SC); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

401(k) plan with company matching

Weekly pay for hourly-paid employees

Biweekly pay for salaried employees

Paid Time Off (PTO)

Paid company holidays

Tuition reimbursement plan

Job summary

The Suddath Companies in North Charleston, SC is seeking an Operations Manager to support the execution and performance of the local operation, including staffing of employees and independent contractors, customer relationships, and overall operational direction.

You will drive staffing plans, monitor KPIs, manage budgets, and promote safety, quality, and cost-efficiency while ensuring a positive customer experience for internal and external clients.

Qualifications

• Minimum of five (5) years’ experience in transportation/logistics required.
• Experience managing an employee team.
• Experience with Independent Contractors on a regular basis.
• Knowledge of managing financial performance.
• Bilingual in Spanish strongly preferred.
• Four year college degree in Business, Supply Chain Logistics, or related field preferred.
• Valid driver's license.

Responsibilities

• Oversee recruitment and development strategy for staff/contractors.
• Evaluate performance and adjust strategies as needed.
• Maintain communication with customers and ensure positive experience.
• Enforce policies and procedures consistently.
• Negotiate with vendors/contractors for best value and service standards.
• Create and maintain a safe working environment and promote safety culture.
• Review KPIs and drive process improvements.
• Lead team meetings and training to improve performance.
• Assist in planning annual equipment/vehicle/staff needs for budgeting.
• Contribute to P&L and budget processes.
• Develop, recommend, and manage annual operation budget.
• Drive initiatives for long-term excellence.
• Ensure compliance with applicable laws and licensing.
• Coordinate and resolve operations-related issues.
• Ensure accurate driver pay and ethical practices.
• Monitor Quality Control Scores and address issues with contractors.

Skills

Five years experience

Independent Contractors management

Spanish language

Customer service mindset

Team leadership

Microsoft Excel

Outlook

Word

Education

Four year college degree in Business or Supply Chain

Tools

Microsoft Excel

Outlook

Word

Job description

Why Choose Suddath to "Move" your Career to the Next Level? At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.

A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching

• Weekly pay for hourly-paid employees.
• Biweekly pay for salaried employees.
• Paid Time Off (PTO) and paid company holidays
• A tuition reimbursement plan where employees are encouraged to continue their education and development

For more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits.

The Operations Manager is responsible for supporting the overall execution and performance of the operation for a specific location(s), including staffing of both employees and Independent Contractors, customer relationships, performance, and direction of the overall operation.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Oversee the appropriate recruitment and development strategy of staff and/or Independent Contractors/Drivers.
• Evaluate staff and/or Independent Contractors performance - modifying and/or abandoning strategies and/or tactics as necessary.
• Establish and maintain effective communication and relationships with customers.
• Ensure a positive Customer Experience for both internal and external customers.
• Ensure that practices, policies and procedures are enforced and consistently implemented.
• Schedule and participate in negotiations with Vendors, Contractors and Service Providers to secure best value/service standards are met.
• Responsible for creating and maintaining a safe working environment and espousing and teaching a culture of safety.
• Actively review KPIs and ensure process improvement strategies are identified and incorporated.
• Conduct regularly scheduled team meetings and training sessions designed to inform and improve upon performance of staff members and/or Independent Contractors.
• Assist in developing plan of annualized equipment, vehicle, and staffing needs for budgetary purposes as applicable.
• Display active involvement in P&L performance, ensuring decisions and practices coincide with budgetary goals.
• Develop, recommend, and manage annual operation budget, by working actively in the budget process.
• Drive initiatives that contribute to long-term excellence.
• Responsible for compliance with Local, Federal and State legislation pertaining to personnel, equipment, vehicle and building matters.
• Coordinates, resolves, and responds to issues as they pertain to the Operations Performance.
• Ensure accurate and timely driver pay and ensure ethical and equitable practices are followed.
• Monitor Quality Control Scores and address scores with Independent Contractors/Drivers and any other appropriate team members.
• Ensure Independent Contractors/Drivers are appropriately qualified with all required documentation and licensing prior to performing work for the company.

QUALIFICATONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION & EXPERIENCE:

• Minimum of five (5) years’ experience in the transportation, logistics, or related industry required.
• Previous experience managing an employee team required.
• Must have worked with Independent Contractors on a regular basis.
• Required knowledge of managing financial performance.
• Bilingual in Spanish strongly preferred.
• Four (4) year college degree in Business, Supply Chain Logistics, or related field preferred.
• Must maintain a clear and valid driver's license.

Knowledge, Skills, and Abilities:

• Thorough knowledge of Microsoft Excel, Outlook, and Word.
• Operates with a customer service mentality.
• Ability to manage time effectively and consistently meet deadlines.
• Ability to work in a team environment and demonstrate flexibility and patience.
• Excellent organization, communication and problem-solving skills.
• Ability to work under minimal supervision and with a strong sense of self-motivation.
• Ability to lead and manage a team.
• Ability to sufficiently read, speak, and write English in order to understand and give directions, and to complete paperwork accurately.
• Ability to operate a variety of standard office equipment as dictated by the duties of the job and perform data entry and typing functions.

PHYSICAL/ENVIRONMENTAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical Activity Level: While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel, see clearly and talk or hear. Must be able to occasionally lift and/or move up to 25 pounds. Occasionally required to reach with hands and arms.
• Working Conditions: Outdoors and indoor shop environment with adequate ventilation. Exposure to vibration, improperly illuminated or awkward and confining work spaces. Working above ground level where the possibility of falling exists. Frequent lifting and carrying of items. Loud noises typical

The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services.

The Suddath Companies moves people and businesses together with our group of privately-owned companies and family of brands, including Perdue and Phase Integration.

Our mission is to serve our customers, communities and each other with the highest level of care, making lives easier by delivering in the moments that matter.

Since our inception more than 100 years ago, our values have been and continue to be at the foundation of everything we do.

They are: Trust We foster an environment of trust through our integrity, dependability and accountability. We fulfill our promises to each other and our customers. Innovation We look for ways to continuously improve our customer and employee experience by challenging the status quo, taking smart risks and learning from mistakes. Teamwork We collaborate through common goals as one team, welcoming the diversity of ideas, encouraging and supporting one another and celebrating contributions. Caring We show empathy in all that we do, operating with compassion and understanding. We promote a safe and healthy work environment. Agility We overcome challenges by being nimble and resilient, quickly accepting, driving and adapting to change.

The Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

The Suddath Companies are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

EQUAL OPPORTUNITY EMPLOYER VETERANS/DISABLED