Assistant Operations Manager

Superior-Fence-and-Rail-; Waukegan (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Superior Fence & Rail of Chicago is seeking an Assistant Operations Manager to lead field teams and coordinate daily operations. You will oversee scheduling, monitor project progress, and liaise with subcontractors to ensure timely, quality installations.

The role emphasizes strong customer-service focus, problem-solving, and the ability to work in a fast-paced environment while driving operational efficiency and team performance.

Qualifications

• Leadership or supervisory experience.
• Strong organizational and communication skills.
• Ability to manage multiple projects and priorities.
• Strong customer-service skills.
• Ability to identify problems and find practical solutions.
• Ability to hold team members and subcontractors accountable.

Responsibilities

• Support the day-to-day operations of the business.
• Assist with team leadership and scheduling.
• Coordinate daily operational activities and projects.
• Coordinate and communicate with subcontractors.
• Help resolve customer issues and concerns.
• Coordinate and oversee warranty repairs.
• Maintain high standards of customer service and quality.
• Monitor job progress and production performance.
• Help ensure projects are completed efficiently and according to company expectations.
• Work closely with management and field teams to identify and resolve operational issues.
• Assist management in achieving company goals and improving overall operational performance.

Skills

Leadership

Team leadership

Scheduling

Communication

Organization

Problem solving

Customer service

Detail-oriented

Job description

Title: Assistant Operations Manager

Company: Superior Fence & Rail of Chicago

Employment Status: Full-Time

Key Responsibilities

• Support the day-to-day operations of the business
• Assist with team leadership and scheduling
• Coordinate daily operational activities and projects
• Coordinate and communicate with subcontractors
• Help resolve customer issues and concerns
• Coordinate and oversee warranty repairs
• Maintain high standards of customer service and quality
• Monitor job progress and production performance
• Help ensure projects are completed efficiently and according to company expectations
• Work closely with management and field teams to identify and resolve operational issues
• Assist management in achieving company goals and improving overall operational performance

What We're Looking For

The ideal candidate will be a strong leader and problem solver who can effectively communicate with customers, employees, subcontractors, and management. The successful candidate should be organized, dependable, proactive, and comfortable working in a fast-paced environment.

Ideal qualifications include:

• Previous experience in operations, construction, home improvement, or a related field
• Leadership or supervisory experience
• Strong organizational and communication skills
• Ability to manage multiple projects and priorities
• Strong customer-service skills
• Ability to identify problems and find practical solutions
• Ability to hold team members and subcontractors accountable
• Strong attention to detail
• Ability to work independently while also functioning as part of a team

Why Join Superior Fence & Rail of Chicago?

This is an opportunity to take on a key leadership role with a growing fencing company. The Assistant Operations Manager will have an important role in building a strong team, improving operational efficiency, ensuring quality installations, and delivering an excellent customer experience.

Superior Fence & Rail is a nationwide industry leader in residential and commercial fence installation. We have limitless customization options and produce beautiful, long-lasting fences. We’re so sure of our fence quality, we back it with the industry’s best warranty.
Our commitment to quality is rivaled only by our foundation of customer service. From the first call, to the walk-through after your new fence is installed, our customers feel the superior difference. We guarantee it.
Our commitment to customer service also helps us attract the finest quality workforce. As such, we have been named one of 2019’s “Best Places to Work“.