Assistant Operations Manager

DuraServ; Town of Florida (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Full benefits package: medical, dental

Life insurance

Short-term and long-term disability

401K with company match

Leadership development path

Job summary

DuraServ is seeking an Assistant Operations Manager who will lead service coordinators, manage daily execution, and grow into full branch ownership. You’ll plan daily schedules, review workload, and oversee warehouse operations to meet customer commitments.

The role emphasizes hands-on leadership, coaching, and development within a non-remote, on-site environment. A path to Operations Manager is designed for strong performers.

Qualifications

• High School diploma or equivalent required.
• 1+ years in manufacturing, distribution, field service, or related operational environment.
• Demonstrated ability to supervise or coordinate people.
• Proficiency with Microsoft Office 365 for scheduling, documentation, and operational reporting.
• Valid driver's license.

Responsibilities

• Assist in planning, implementing, and executing daily schedules and project plans to meet customer commitments on time, within budget, and to the quality standard.
• Review workload daily and manage manpower effectively — adjusting promptly to changing priorities without losing momentum on existing commitments.
• Oversee warehouse operations including equipment staging, stock parts ordering, purchase orders, and inventory management protocols alongside the Assistant Operations Manager – Field.
• Provide direct daily supervision to Service Coordinators — assigning duties, evaluating performance, and driving continuous improvement through coaching and feedback.
• Assist with oversight and management of subcontractors — conducting job site reviews, evaluating workmanship, and ensuring punch list completion to DuraServ's standard.
• Reinforce and enforce company policies and procedures across all departmental operations.
• Support the Operations Manager in leading service department growth — including managing administrative functions and supporting the Technician Training Program.
• Develop operational and leadership skills through direct exposure to every aspect of branch service operations — this role is designed as a development track, not a holding position.

Skills

Supervision experience

Scheduling

Coaching

Adaptability

Detail oriented

Education

High School diploma or equivalent

Associate or bachelor's degree

Tools

Microsoft Office 365

Job description

DuraServ is looking for an Assistant Operations Manager who leads service coordinators, manages daily execution, and is ready to grow into full branch operational ownership.

What you’ll do

• Assist in planning, implementing, and executing daily schedules and project plans to ensure all customer commitments are met on time, within budget, and to the quality standard DuraServ's customers expect
• Review workload daily and manage manpower effectively — adjusting promptly to changing priorities without losing momentum on existing commitments
• Oversee warehouse operations including equipment staging, stock parts ordering, purchase orders, and inventory management protocols alongside the Assistant Operations Manager – Field

Lead the team

• Provide direct daily supervision to Service Coordinators — assigning duties, evaluating performance, and driving continuous improvement through consistent coaching and feedback
• Assist with oversight and management of subcontractors — conducting job site reviews, evaluating workmanship, and ensuring punch list completion to DuraServ's standard
• Reinforce and enforce company policies and procedures across all departmental operations — your team's compliance reflects your leadership

Build for growth

• Support the Operations Manager in leading service department growth — including managing administrative functions and supporting the Technician Training Program
• Develop your operational and leadership skills through direct exposure to every aspect of branch service operations — this role is designed as a development track, not a holding position

Who you are

You don't wait to be told what needs attention. You see it, you address it, and you come back with a solution — not a status update.

• Operationally minded — you think in schedules, priorities, and outcomes; you understand that a plan only matters if it gets executed
• A natural supervisor — you've led or coordinated people before and you understand that accountability, consistency, and coaching are what build a reliable team
• Adaptable under pressure — when priorities shift mid-day (and they will), you adjust without losing control of the commitments already in motion
• Detail-oriented in the right places — warehouse inventory, equipment staging, purchase orders, and workmanship evaluations all reflect your attention to what matters
• Physically capable — this role includes warehouse and field environments; frequent standing, bending, ladder use, and lifting up to 30 pounds are part of the job
• Professionally ambitious — you see the AOM role as the path to OM, and you approach every day with the standard you want to be held to when you get there

What we’re looking for

• High School diploma or equivalent required
• 1+ years of experience in manufacturing, distribution, field service, or a related operational environment
• Demonstrated ability to supervise or coordinate people — you've assigned work, evaluated performance, or coached a team in a professional setting
• Proficiency with Microsoft Office 365 for scheduling, documentation, and operational reporting
• Valid driver's license — field and warehouse presence are part of this role

Preferred

• Associate or bachelor's degree
• Prior experience in the commercial dock and door, mechanical services, or industrial field service industry
• Experience with warehouse management, inventory protocols, or subcontractor oversight
• Background in technician scheduling, dispatch, or work order coordination

What’s in it for you

• Competitive compensation commensurate with experience
• Full benefits package: medical, dental, vision, and 401K with company match
• Company-provided life insurance, short-term and long-term disability
• Direct development path toward the Operations Manager role — this position is intentionally structured as a leadership track
• Daily exposure to every aspect of branch service operations — scheduling, manpower, warehouse, subcontractors, training, and customer commitments
• A supervisory role from day one — you'll lead Service Coordinators and build the leadership instincts that define an OM

Please note: This is NOT a remote or hybrid role. On-site presence at the branch is required.

DuraServ is an Equal Opportunity Employer.

DuraServ is a national leader in commercial dock and door solutions, operating across the U.S. and Canada since 2001. Our branch service departments are the front line of every promise we make to our customers — and we develop the leaders who keep that front line strong.

DuraServ — Building Careers That Move Commerce Forward