Assistant Operations Manager

Ethos Risk Services; Phoenix (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

Ethos Risk Services is seeking a full-time Assistant Operations Manager to support the Operations Manager in overseeing Field Investigators within the assigned territory. This leader will communicate company directives, provide feedback on morale and performance, and consider client needs.

The role requires coordinating case assignments, ensuring accuracy of updates, reviewing invoices, and supporting staffing and timecard processes, with occasional weekends as needed.

Qualifications

• Bachelor's degree in Criminology or related field preferred.
• Investigation background preferred.
• Strong oral and written communication skills.
• Ability to multitask and prioritize projects.
• Basic computer skills including Microsoft Office.

Responsibilities

• Prepare case updates for clients with accurate content and grammar.
• Review investigator performance on timeliness, quality, and reports.
• Assign surveillance cases based on proximity and cost-effectiveness.
• Coordinate with Operations Managers, Field Investigators, and FACs to meet case objectives.
• Maintain proactive communication with clients regarding cases.
• Review vendor invoices for accuracy and obtain approval.
• Support regional staffing needs based on projected growth.
• Review investigator timecards for accuracy and approvals.

Skills

Oral Communication

Written Communication

Multitasking

Education

Bachelor's degree in Criminology or related field

Tools

Microsoft Office

Job description

ABOUT US:

Ethos Risk Services is a leading insurance claims investigation and medical management company committed to providing better data that translates into better decision-making for our clients. We are at the forefront of innovation in our space, and our success is driven by a dynamic team passionate about delivering exceptional services to our customers.

EthosPLUS is a premium extension of our core services offered to our prestigious clientele focused on higher-level investigation cases. This high-performing team focuses on complex litigations, claims investigations, and urgent situations that call for every detail to be uncovered with rapid delivery.

JOB DESCRIPTION:

Our synergetic EthosPLUS team is seeking a full-time Assistant Operations Manager (AOM) to assist the Operations Manager in overseeing the work and activities of Field Investigators within their assigned territory. This leader will help communicate company directives and strategy to investigators, provide timely feedback to management regarding investigator morale, successes, and concerns, and also consider client needs.

KEY RESPONSIBILITIES:

• Case Preparation: Assist in preparing case updates for clients' daily review, ensuring content accuracy and proper grammar.


• Performance Review: Review and assess the prior day's investigator performance based on timeliness, quality of investigation, quality of report, and video credit.


• Case Assignment: Assign surveillance cases to investigators, considering proximity, cost-effectiveness, and balanced labor utilization.


• Coordination: Coordinate with Operations Managers, Field Investigators, and Field Agents in Charge (FAC) to ensure accurate and efficient completion of case objectives.


• Client Communication: Maintain proactive communication with clients regarding their cases under the supervision of Operations Managers.


• Invoice Approval: Review vendor invoices for accuracy and approve them once confirmed by Operations Managers.


• Staffing Support: Support regional staffing needs and assist in managing staffing levels based on projected growth.


• Timecard Review: Review investigator timecards for accuracy and approve them once confirmed by the Operations Manager.

Qualifications:

• Bachelor's Degree in Criminology or a related field (preferred).


• Investigation background (preferred).


• Strong oral and written communication skills.


• Ability to multitask and prioritize projects.


• Basic computer skills, including proficiency in Microsoft Office products.

Working Conditions:

• Office-like environment with constant temperatures.


• Frequent periods of stationary work.


• Work outside normal business hours, including occasional weekends, when necessary.


• Constant operation of office machinery, such as computers and printers.


• Frequent communication with clients, customers, and co-workers via telephone and in person.

Ethos Risk Services is an equal opportunity employer that does not discriminate based on religious creed, sex, national origin, race, veteran status, disability, age, marital status, color or sexual orientation, or any other characteristic protected by law.

A background check will be conducted, in accordance to the local state law and regulations.