Assistant Operations Manager

Ports America; Miami (FL); On-site; USD 55,000 - 85,000; Full time

Job summary

Ports America seeks an Assistant Operations Manager to lead dock and administrative teams, ensuring efficiency and safety across multiple ports. You will oversee labor planning, payroll accuracy, and adherence to safety programs while coordinating with M&R/Terminal departments to allocate equipment effectively.

The role requires 2+ years in supervision, TWIC clearance, and a valid US driver's license, with a focus on cost-aware staffing and responsive decision-making in a fast-paced

Qualifications

• HS Diploma or GED.
• 2+ years of experience with computerized operating systems, MS Office or related technologies.
• 2+ years of management, leadership, and/or supervisory experience.
• Obtain and maintain Transportation Workers Identification Card (TWIC).
• Valid US Driver's License.

Responsibilities

• Effectively manage the work activities of the Foreman, Labor, and other personnel; ensuring performance expectations and customer needs are met.
• Determine the amount of labor needed for each day and ensure labor is ordered appropriately for your assigned area.
• Make decisions affecting overtime cost and general expenditures and ensure they are made in the best interests of our company and customers.
• Determine additional staffing / labor needs and contact appropriate representative in advance, ensuring cost‑effective staffing and availability.
• Ensure payroll accuracy and make appropriate changes as needed.

Skills

Leadership

Communication

Time management

Planning & organizing

Decision making

Influence others

Education

HS Diploma or GED

TWIC card

Valid US Driver's License

Tools

MS Office

Job description

In the maritime industry, where colossal ships dock, and millions of tons of cargo are moved with precision, it takes teams of dedicated individuals to keep global trade in motion. Working in this dynamic sector means that you play a part in ensuring the pulse of commerce never skips a beat, all while driving the future of supply chain logistics and marine terminal operations.

Dive into a career where your talents make an impact and help us steer the future of this vital sector. Every job function in our organization, whether it’s on the docks or behind the scenes in administrative roles, finance, payroll, or IT, has a significant impact on the national economy and critical supply chain operations.

As an Assistant Operations Manager, you’ll help lead our teams in maintaining high standards of operational efficiency while prioritizing the safety of all team members. As a steward of operational excellence an Assistant Operations Manager will need to be flexible and adapt to changing operational needs and schedules. With our dedicated teams working on all three coasts across over 33 ports and 70 locations, you’ll feel empowered to grow professionally while serving the communities in which we operate.

Essential Duties

• Effectively manage the work activities of the Foreman, Labor, and other personnel; ensuring performance expectations and customer needs are met.
• Determine the amount of labor needed for each day and ensure labor is ordered appropriately for your assigned area.
• Make decisions affecting overtime cost and general expenditures and ensure they are made in the best interests of our company and customers.
• Determine additional staffing / labor needs and contact appropriate representative in advance, ensuring cost‑effective staffing and availability.
• Ensure payroll accuracy and make appropriate changes as needed.
• Ensure compliance with the company’s Safety program.
• Ensure all labor and staff comply with accident prevention / safety and workers' compensation programs and procedures.
• Work closely with M&R/Terminal Departments to ensure the appropriate equipment allocation meets operational demands.
• Maintain positive relations with Labor and ensure that the Collective Bargaining Agreements are understood and adhered to.
• Ensure that performance issues of employees under his/her supervision are addressed, and corrective action/discipline is imposed when circumstances warrant.
• Advise leadership of labor matters and assist in adjudicating all complaints filed including grievances.
• Participate in regular training and feed‑back to labor and management staff.
• Communicate areas of accountability and performance expectations to labor and management staff.
• Develop, communicate, maintain, and improve operating and administrative procedures (consistent with area procedures and objectives) designed to provide required information and facilitate internal practices.
• Ensure certifications and required training and clearances are current for you and your staff.
• Ensure that all company policies, procedures, and controls are followed and that required reports are completed accurately, submitted on time to appropriate staff, customers and other designated personnel, and that appropriate staff and labor have a full understanding of these procedures.
• Work a flexible schedule of hours, days, nights, weekends, and holidays as directed by business need.
• Travel to support other operations as needed.
• Other duties and projects as assigned.

Physical Working Attributes

• Climb up and down a ladder on a vessel multiple times within a shift.
• Work on ships and terminal with engined equipment.
• Work in changing hot and cold climates based on weather conditions.
• Work in an environment that may be hazardous to persons unable to see and hear fast moving equipment.
• Lift, push, and or pull up to 30lbs.

Minimum Qualifications

• HS Diploma or GED.
• 2+ years of experience with computerized operating systems, MS Office or related technologies.
• 2+ years of management, leadership, and/or supervisory experience.
• Obtain and maintain Transportation Workers Identification Card (TWIC) issued by the Department of Homeland Security.
• Valid US Driver's License.

Preferred Qualifications

• Knowledge of safety and accident prevention codes and regulations.
• Knowledge and understanding of cargo stowage and stability. Proficient in MS Office.
• Excellent communication skills both verbal and written.
• Ability to manage time efficiently.
• Ability to execute in a fast‑paced environment.
• Ability to plan and organize to ensure efficient execution of plan.
• Ability to drive and influence the performance of others.
• Ability to make sound decisions and respond quickly to operational issues.

NOTE

This job description is not intended to be all-inclusive. Employees may perform other related duties as needed to meet the ongoing needs of the organization.

Ports America is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity and/or expression, age, disability, genetic information, citizenship status, military service obligations or any other category protected by applicable federal, state, or local law.