Assistant Operations Manager

Ports America Shared Services, Inc.; Coral Terrace (FL); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Ports America Shared Services, Inc. is seeking a Foreman-level supervisor to oversee labor activities and ensure efficient staffing to meet operations in Coral Terrace, Florida. The role requires coordinating between departments, managing overtime, and ensuring safety compliance.

The position emphasizes cost-effective staffing, payroll accuracy, and adherence to company procedures while maintaining positive labor relations and timely reporting.

Qualifications

• HS Diploma or GED required.
• 2+ years with computerized operating systems or MS Office.
• 2+ years of management or supervisory experience.
• Must obtain and maintain TWIC card.

Responsibilities

• Effectively manage work activities of Foreman, Labor, and personnel to meet performance and customer needs.
• Determine daily labor requirements and ensure proper ordering for the area.
• Control overtime costs and expenses in best interests of company and customers.
• Determine staffing needs and coordinate with appropriate representatives in advance.

Skills

Leadership

Decision making

Communication

Time management

Safety awareness

Education

HS Diploma or GED

Tools

MS Office

Computerized systems

TWIC card

Job description

Essential Duties

• Effectively manage the work activities of the Foreman, Labor, and other personnel; ensuring performance expectations and customer needs are met.
• Determine the amount of labor needed for each day and ensure labor is ordered appropriately for your assigned area.
• Make decisions affecting overtime cost and general expenditures and ensure they are made in the best interests of our company and customers.
• Determine additional staffing / labor needs and contact appropriate representative in advance, ensuring cost‑effective staffing and availability.
• Ensure payroll accuracy and make appropriate changes as needed.
• Ensure compliance with the company's Safety program.
• Ensure all labor and staff comply with accident prevention / safety and workers' compensation programs and procedures.
• Work closely with M&R/Terminal Departments to ensure the appropriate equipment allocation meets operational demands.
• Maintain positive relations with Labor and ensure that the Collective Bargaining Agreements are understood and adhered to.
• Ensure that performance issues of employees under his/her supervision are addressed, and corrective action/discipline is imposed when circumstances warrant.
• Advise leadership of labor matters and assist in adjudicating all complaints filed including grievances.
• Participate in regular training and feed‑back to labor and management staff.
• Communicate areas of accountability and performance expectations to labor and management staff.
• Develop, communicate, maintain, and improve operating and administrative procedures (consistent with area procedures and objectives) designed to provide required information and facilitate internal practices.
• Ensure certifications and required training and clearances are current for you and your staff.
• Ensure that all company policies, procedures, and controls are followed and that required reports are completed accurately, submitted on time to appropriate staff, customers and other designated personnel, and that appropriate staff and labor have a full understanding of these procedures.
• Work a flexible schedule of hours, days, nights, weekends, and holidays as directed by business need.
• Travel to support other operations as needed.
• Other duties and projects as assigned.

Physical Working Attributes

• Climb up and down a ladder on a vessel multiple times within a shift.
• Work on ships and terminal with engined equipment.
• Work in changing hot and cold climates based on weather conditions.
• Work in an environment that may be hazardous to persons unable to see and hear fast moving equipment.
• Lift, push, and or pull up to 30lbs.

Minimum Qualifications

• HS Diploma or GED.
• 2+ years of experience with computerized operating systems, MS Office or related technologies.
• 2+ years of management, leadership, and/or supervisory experience.
• Obtain and maintain Transportation Workers Identification Card (TWIC) issued by the Department of Homeland Security.
• Valid US Driver's License.

Preferred Qualifications

• Knowledge of safety and accident prevention codes and regulations.
• Knowledge and understanding of cargo stowage and stability, Proficient in MS Office.
• Excellent communication skills both verbal and written.
• Ability to manage time efficiently.
• Ability to execute in a fast‑paced environment.
• Ability to plan and organize to ensure efficient execution of plan.
• Ability to drive and influence the performance of others.
• Ability to make sound decisions and respond quickly to operational issues.

NOTE

This job description is not intended to be all-inclusive. Employees may perform other related duties as needed to meet the ongoing needs of the organization.

Equal Opportunity Employer

Ports America is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity and/or expression, age, disability, genetic information, citizenship status, military service obligations or any other category protected by applicable federal, state, or local law.

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.

For further information, please review the Know Your Rights notice from the Department of Labor.