Assistant Operations Manager

Britannia Hotels; Location (WV); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a well-established resort as an Assistant Operations Manager, where you will play a vital role in the daily operations of a family-friendly hotel. This position offers a unique opportunity to work in a dynamic environment, supporting various departments and enhancing guest experiences. With live-in accommodation available, it's ideal for those looking to escape city life while still enjoying career development opportunities across the UK. If you're passionate about hospitality and have supervisory experience, this role could be your next great adventure.

Benefits

Career development opportunities

Significant staff discount rates

50% discount off food and drink

Friends and family hotel stay discounts

Reduced membership at Leisure clubs

Free meals on duty

Free Uniform

Up to 28 days holiday

Auto enrolment pension scheme

Qualifications

• Previous supervisory experience in hotel operations is essential.
• Ability to work well under pressure and adapt to changing priorities.

Responsibilities

• Assist in the day-to-day running of the hotel alongside the Operations Manager.
• Support heads of departments and cover roles during absences.
• Proactively train and develop the team while ensuring excellent customer service.

Skills

Hotel Operations Management

Customer Service

Team Leadership

Training and Development

Job description

We're seeking an Assistant Operations Manager to join our team at The Coylumbridge Hotel, a well-established resort offering a spa, dining, pools, and more. This family-friendly hotel is conveniently located near the A9 and close to towns like Aviemore. We also offer staff accommodation, making it an ideal workplace for those seeking work away from the large cities.

Benefits include:

• Career development opportunities throughout the UK
• Significant staff discount rates when staying at one of our 60 hotels in the UK.
• 50% discount off food and drink if staying at one of our hotels.
• Friends and family hotel stay discounts.
• Reduced membership at our Leisure clubs
• Free meals on duty (when applicable)
• Free Uniform (if applicable to your role)
• Up to 28 days holiday including bank holidays per annum.
• Auto enrolment pension scheme.

Your duties will include:

• Assisting the Operations Manager in the day-to-day running of the hotel
• Being operational while working together with other heads of departments to support them in running their areas
• Covering various HOD roles when absences occur
• Helping to develop the business by expanding our current outlet offerings
• Be proactive in training and developing the team and leading with exceptional customer service

The ideal candidate will have previous supervisory experience in hotel operations, work well under pressure, and be able to deliver under ever-changing priorities. The working week includes evenings and weekends. Live-in accommodation is available.