Assistant Operations Manager

GC Services Limited Partnership; Lansing (MI); Hybrid; USD 50,000 - 70,000; Full time

Job summary

A leading company in customer account management is seeking an Assistant Operations Manager in Michigan. This role involves managing a team, ensuring compliance with policies, and fostering a positive work environment. Ideal candidates will have strong leadership skills and a background in management. Join a dynamic organization committed to team success and career development.

Benefits

Medical, Dental, Vision Insurance

Paid Time Off

401K

Employee Discounts

Career Advancement

Qualifications

• Minimum 2 - 4 years of management experience or equivalent Management Training program completion required.
• Minimum 2 years of third-party support, strongly preferred.

Responsibilities

• Manage a team of 8-15 Customer Account Representatives, providing leadership and guidance.
• Conduct regular reviews of employee work to identify areas for improvement.
• Support the training and development of all team members.

Skills

Leadership

Communication

Problem Solving

Customer Service

Education

High School Diploma or equivalent

Bachelor's Degree

Job description

Overview

InteLogix is seeking an Assistant Operations Manager to support a team of 8-15 Customer Account Representatives, responsible for supporting overall performance achievement, supporting career path and development, conducting performance reviews, and ensuring compliance with all company policies and legal regulations. Additionally, in this role, the Assistant Operations Manager will assist in the efficient operation of the collection office, training new team members, coordinating and collaborating with other departments, and helping to maintain a positive working environment.

Who we are:

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

What’s the Role About?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!

In this role, you will be a creative problem solver, results-oriented, and an empathetic customer partner that connects, navigates, influences, and provides solutions.

• Are you energetic, enthusiastic with an engaging personality?
• Are you driven to deliver effective results while providing excellent customer service?
• Do you have extraordinary communication skills?

What’s in it for YOU?

• Medical, Dental, Vision Insurance
• Paid Time Off
• 401K
• Employee Discounts
• Full-Time, non-seasonal
• Career Advancement

Responsibilities

• Manage a team of 8-15 Customer Account Representatives, providing leadership and guidance to ensure optimal performance
• Assist in the efficient operation of the collection office, collaborating with the Senior Operations Manager and Director to achieve departmental goals
• Supervise Customer Account Representatives, Clerical, and Collection Support Staff, ensuring adherence to company policies and procedures
• Conduct regular reviews of employee work to identify areas for improvement and facilitate career development and coaching
• Support the training and development of all team members within the Accounts Receivable department
• Utilize available systems and resources to maximize collection potential and ensure compliance with relevant guidelines
• Participate in the recruitment process by assisting with interviews for prospective applicants
• Coordinate with other departments to foster cooperation and streamline operations
• Maintain focus and composure in a fast-paced environment, effectively managing deadlines and performance goals
• Demonstrate professionalism and foster positive relationships with supervisors, colleagues, and external stakeholders
• Uphold workplace safety standards and perform additional duties as assigned by leadership

Qualifications

Education:

• High School Diploma or equivalent, required
• Bachelor's Degree, preferred

Experience:

• Minimum 2 - 4 years of management experience or equivalent Management Training program completion required
• Internal candidates must demonstrate a thorough knowledge of InteLogix policies and procedures
• Minimum 2 years of third-party support, strongly preferred

Computer Experience:

• Ability to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems is required

What We Look for in a Candidate:

• Must be 18 years of age or older
• Self-motivated, enthusiastic, and ambitious
• Ability to train and motivate others
• Possess the ability to multi-task
• Excellent communication skills, both orally and written
• Ability to listen effectively and interpret a constant flow of information
• Ability to work both onsite and remote
• Reliable high-speed internet - 10 MBPS download and 5 MBPS upload
• Internet must be connected via ethernet - Wi-Fi is not acceptable
• Must have a smart device to complete two-factor authentication
• Home work environment must be quiet and distraction-free

Note: All job offers are contingent upon completion of drug screen and background check.

Equal Opportunity Statement: InteLogix is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against based on disability.

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