Assistant Operations Manager

InteLogix; Lansing (MI); On-site; USD 50,000 - 70,000; Full time

Job summary

InteLogix is seeking an Assistant Operations Manager to oversee a team of Customer Account Representatives. This role involves managing performance, conducting training, and ensuring compliance while fostering a positive work environment. The ideal candidate will possess strong communication skills and a background in management, with opportunities for career advancement.

Benefits

Medical, Dental, Vision Insurance

Paid Time Off

401K

Employee Discounts

Career Advancement Opportunities

Qualifications

• 2-4 years management experience or equivalent training required.
• High School Diploma or equivalent is mandatory; Bachelor's preferred.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Manage and lead a team of 8-15 Customer Account Representatives.
• Conduct performance reviews and support training and development.
• Ensure compliance and maximize collection potential.

Skills

Communication

Problem Solving

Team Leadership

Customer Service

Education

High School Diploma or equivalent

Bachelor's Degree

Tools

Basic Windows understanding

Job description

Join to apply for the Assistant Operations Manager role at InteLogix.

InteLogix is seeking an Assistant Operations Manager to support a team of 8-15 Customer Account Representatives. Responsibilities include supporting overall performance, career development, conducting reviews, ensuring compliance, assisting in office operations, training new staff, and fostering a positive environment.

Who We Are

At InteLogix, we empower individuals and organizations with innovative solutions and exceptional services. We value teamwork, integrity, and excellence, striving to create a brighter future together.

What’s the Role About?

If you enjoy solving problems and engaging with people across locations, this role is for you. You will be a creative, results-oriented, empathetic problem solver connecting with customers and providing solutions.

• Energetic, enthusiastic, with an engaging personality?
• Driven to deliver results and provide excellent customer service?
• Exceptional communication skills?

What’s in it for YOU?

• Medical, Dental, Vision Insurance
• Paid Time Off
• 401K
• Employee Discounts
• Full-Time, non-seasonal
• Career Advancement Opportunities

Responsibilities

• Manage and lead a team of 8-15 Customer Account Representatives
• Assist in office operations, collaborating with senior management
• Supervise staff, ensuring policy adherence
• Conduct performance reviews and coaching
• Support training and development within the department
• Maximize collection potential and ensure compliance
• Participate in recruitment and interviews
• Coordinate with other departments for streamlined operations
• Maintain professionalism and positive relationships
• Uphold safety standards and perform additional duties as assigned

Qualifications

Education:

• High School Diploma or equivalent (required)
• Bachelor's Degree (preferred)

Experience:

• 2-4 years management experience or equivalent training (required)
• Internal candidates must demonstrate knowledge of policies
• Support experience (preferred)

Computer Skills:

• Typing, mouse use, basic Windows understanding

Candidate Qualities:

• Must be 18+, self-motivated, enthusiastic
• Ability to train, motivate, multi-task
• Excellent oral and written communication
• Effective listening and interpretation skills
• Ability to work onsite and remotely with reliable internet via Ethernet
• Home environment must be quiet and distraction-free

All offers contingent on drug screen and background check. Equal Opportunity Employer.