Assistant Operations Manager

Raffle Parking Company; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health & Dental Insurance

Generous Paid Time Off

Bonus potential based on performance

Job summary

Raffle Parking is seeking an Assistant Operations Manager to support the Operations Manager in directing day-to-day parking operations across the Houston portfolio. You will lead staff, ensure client satisfaction, and drive performance through budgeting, compliance, and superior service.

This role requires a four-year college background or equivalent, 2–3 years of supervisory experience, and strong knowledge of accounting, HR, and customer service processes.

Qualifications

• Associates degree from a four-year college or university.
• 2–3 years of experience as a supervisor (or similar).
• Knowledge of accounting, human resources, and customer service.

Responsibilities

• Manage and oversee all aspects of parking operations and staff within the location’s portfolio.
• Review client statements and portfolio performance using revenue analysis and P&L reports.
• Assist with annual budgeting and performance of location portfolio.

Skills

Leadership

Communication

Teamwork

Customer service

Problem solving

Education

Associate degree

Job description

The Assistant Operations Manager directly supports the Operations Manager and in overseeing and managing the day-to-day operations for the Raffle Parking portfolio, and is responsible for account performance for financial, business development, leadership and management of management team and entry level associates, and client satisfaction objectives.

What will I do for Raffle Parking?

• Manage and oversee all aspects of parking operations and staff within the location’s portfolio.

• Review of client statements, portfolio performance based on revenue analysis, profit & loss reports, and various accounting-based reports.

• Ability to assist with annual budgeting and performance of location portfolio.

• Provide excellent customer service to customers.

• Responsible for training and development of supervisors, cashiers, and valet drivers.

• Ability to understand and meet organizational objectives, customer needs, and contractual obligations.

• Act as a liaison to senior management and executive team to keep them up to date with all operational matters.

• Engage with vendors to solicit proposals, analyze the responses, and formulate a recommended solution to the client.

• Maintaining professional communication with customers, clients, vendors, and co-workers.

• Responsible for interviewing, hiring, and terminating personnel as necessary.

• Perform maintenance or repairs on the parking system. i.e. gate repairs, stuck tickets, paper supply refills.

• Ensure compliance of company and client policies and procedures.

• Ensure compliance with local, state, and federal laws.

• Job duties include exposure to inclement weather.

• Perform other duties as assigned.

Competencies as Assistant Operations Manager:

• Strong leadership skills.

• Excellent written and verbal communication skills.

• Ability to work in a fast paced and results focused environment.

• Works well as a team player.

• Ability to interact professionally with all levels of management, employees, and clients.

What does Raffle Parking need from me?

• Associates degree from a four-year college or university and a minimum of two to three (2-3) years of experience as a supervisor (or similar) position.

• Knowledge of general business practices including accounting, human resources, and customer service.

• Availability to work flexible, full-time schedule. Generally established as Tuesday - Saturday, 10am - 7pm.

• Must have and maintain a valid driver’s license and clean driving record.

What Raffle Parking have to offer?

• Development. Apply comprehensive proprietary learning tools to foster your career

• Opportunity. Take control of abundant career advancement opportunities.

• Innovation. Utilize industry leading technology and systems.

• Competitive Compensation. Raffle Parking offers competitive pay and benefits.

• Exposure. You will gain experience in all areas of Raffle Parking’s business.

Our full-time employees are also eligible for the following benefits:

• Competitive salary aligned with experience

• Bonus potential based on performance

• Health & Dental Insurance

• Generous Paid Time Off - work hard, play hard with Raffle

FLSA Status: Exempt

Equal Employment Opportunity (EEO)

Raffle Parking provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Raffle Parking complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.