Assistant Operations Manager

Balfour Beatty Communities; Frederick (MD); On-site; USD 65,000 - 67,000; Full time

Benefits offered by this job

Discretionary bonuses

Medical and dental insurance

401K with employer matching

Robust PTO (sick, floating holidays,_v

Personal days

Volunteer days

Life insurance

Parental leave

Job summary

Balfour Beatty Communities is seeking an Operations Manager to support the Operations Director and site team in maximizing occupancy, customer service, and financial performance of the installation.

You will oversee leasing, financial reporting, and resident relations, coordinating with the military housing office and partners to ensure exceptional living experiences while managing team performance and operating budgets.

Qualifications

• Two years of experience in property management or customer service environment.
• Strong people management and leadership skills.
• Excellent interpersonal and communication skills.
• Proficiency in Microsoft Office suite.
• Valid driver’s license with safe driving record.

Responsibilities

• Achieve budgeted occupancy, implement marketing strategy, and prepare market reports; oversee leasing and fair market rent management.
• Review PO processing, invoices and vendor communications; assist with financial reports; oversee rent and delinquency collections; manage MAC Allotments and Yardi data; handle move-in/out deposits.
• Maintain knowledge of legal documents and company policies; coordinate with military housing office on resident issues and partner expectations.
• Ensure high resident experience and satisfaction; monitor customer service scores and implement action plans.
• Collaborate with Facilities Management to address resident issues and develop scopes of work; conduct on-site audits and inspections.
• Participate in interviewing, hiring and onboarding; train staff and develop career pipelines; review team performance.

Skills

People management

Leadership

Interpersonal skills

Communication skills

Education

High School diploma or GED

Associate’s degree

Bachelor’s degree (preferred)

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

Who We Are

At Balfour Beatty Communities, we are dedicated to a singular mission: delivering the quality communities people are proud to call home. We believe exceptional living experiences can only be created when

• Discretionary bonuses
• Medical and Dental Insurance 1st of the month following employment
• Health, Flexible Spending and Dependent Care Accounts
• 401K plan with employer matching
• Robust PTO to include, sick, floating holidays, vacation, and personal days
• 2 Volunteer Days per year
• Company paid short-term and long- term disability, parental leave.
• And more!

Who We Are

At Balfour Beatty Communities, we are dedicated to a singular mission: delivering the quality communities people are proud to call home. We believe exceptional living experiences can only be created when We Care—about our residents, our partners, our communities and each other. Our culture of caring drives every aspect of our business, guiding us to always do the right thing and build meaningful connections as we fulfill the needs of our residents and partners with sincerity, empathy and creativity.

Our Benefits:

• Discretionary bonuses
• Medical and Dental Insurance 1st of the month following employment
• Health, Flexible Spending and Dependent Care Accounts
• Company paid life insurance
• 401K plan with employer matching
• Robust PTO to include, sick, floating holidays, vacation, and personal days
• 2 Volunteer Days per year
• Company paid short-term and long- term disability, parental leave.
• And more!

About The Role

This position is responsible for aiding the Operations Director and site team in achieving highest levels of exceptional living, customer service and financial performance metrics of the installation and is expected, in the absence of the Operations Director, to perform their duties.

What You'll Be Doing

• Responsible for achieving budgeted occupancy, implementing marketing strategy, and preparing market reports. Oversee leasing/prospect management in accordance with our company Exceptional Living policy and management of fair market rent leases
• Responsible for Purchase Order Review, Invoice Processing, and related vendor communications. Assists Residential Operations Director with monthly/quarterly/annual financial reports. Oversees rent and delinquency collections to include renewals, setting fair market rent, and appropriate resident notices. Manages MAC Allotments and Yardi database to ensure correct financial information for each resident. Completes Move-In and Move-Out Deposit Accounting and posting of related charges as required.
• Maintains knowledge of legal documents and Polices & Procedures. Maintains ongoing communication and collaboration with military housing office on resolutions for escalated resident issues and other housing related items. Manages partner COM expectations.
• Ensures the highest level of resident experience and satisfaction through responsive, consistent, positive, and professional interactions with both employees and residents. Monitors Customer Service Scores and implements action plans to resolve reported issues.
• Daily engagement with Facilities Management team to provide support and collaborate on resident issues and develop solutions. Provide assistance and feedback when developing scopes of work based on resident and property needs.
• Review team member work performance for accurate and timely completion. Maintains knowledge of legal documents and company policies and procedures and ensures team compliance. Confirms property inspections are completed on a regular basis to identify any deficiencies or issues that need to be addressed. Oversees pre-inspections on move-ins to ensure homes ready for occupancy, as well as move-out inspections using company software. Manage and conduct on-site audits in software system to ensure compliance with company policy
• Participates in the interviewing, hiring, and onboarding of new team members. Trains team on policies and procedures, ensuring accountability and coaching for success. Maintain promotion pipeline and develop team members to achieve professional growth and goals. Review team member work performance for accurate and timely completion

Typical Physical Demands: Regularly use hands to manipulate tools, controls, phones, and computer keyboard. Frequently stand, reach with hands and arms, climb, balance, and stoop. Sit and stand to do clerical work. Regularly lift and move office supplies up to 20 lbs. Work is performed in an office environment as well as at multiple residential sites. Employee frequently interacts directly with community management and other staff members during the workday.

Who We're Looking For

• High School diploma or GED required. Associate’s or Bachelor’s degree is preferred
• Minimum of two (2) years of experience in property management, hospitality/resort industry, leasing operations or another customer service-oriented environment
• Strong people management and leadership skills
• Solid interpersonal, customer relations and communication skills
• Experience in Microsoft Office – Outlook, Word Excel
• Possession of a valid state issued Driver’s License and safe driving record are required.

Balfour Beatty Communities is part of Balfour Beatty Investments and Balfour Beatty, plc, an international group that finances, develops, builds and maintains infrastructure assets.

#IND123

Pay Rate: $65,000 - $67,000 yr.*

• This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, any collective bargaining agreements, and business or organizational needs. No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, incentive, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law and any applicable plan documents.

Balfour Beatty is an equal opportunity employer that recognizes the value of a diverse workforce. All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, genetic information, or any other criteria protected by federal, state or local law