Assistant Operations Manager

JX Truck Center; Appleton (WI); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance

401(k) with company match

Paid Time Off

Employee Assistance Program

Wellness incentives

Job summary

JX Truck Center in Wisconsin is seeking an Assistant Operations Manager to oversee operational activities and ensure excellent customer service. This role requires a Bachelor's degree, five years of retail operations experience, and strong team leadership skills. You will be responsible for managing daily performance, collaborating with team members, and ensuring compliance with regulations. Benefits include medical insurance, 401(k) plan, and paid time off.

Qualifications

• Minimum of five years of operations experience in a retail setting.
• Ability to manage and prioritize multiple projects.
• Experience in coaching, training, and motivating subordinates.

Responsibilities

• Coordinate and manage branch operations to meet company objectives.
• Drive operational excellence and customer service.
• Review daily performance and perform financial analysis.

Skills

Operational management

Supervisory skills

Analytical skills

Communication skills

Interpersonal skills

Education

Bachelor's degree or equivalent

Tools

Collaborative software applications

Job description

Overview

About Us: At JX, we are more than just a provider in the diesel industry; we are a team united by core values that define our commitment to excellence. Our employees play a crucial role in assisting both internal and external customers with solutions for their needs. From entry-level opportunities to experienced roles, this position is tailored for motivated and career-minded individuals seeking the potential for growth and increased responsibility as they expand their knowledge.

Our values of Honoring Commitments, Creating Positive Experiences, Fostering Lifelong Learning, Exhibiting Pioneering Spirit, and Demonstrating Good Stewardship permeates every aspect of our company. Join us in growing all aspects of our business while embodying these values.

Shift: Monday - Friday 8:00am - 5:00pm

Job Purpose:

The Assistant Operations Manager plays a crucial role in coordinating and managing all operational activities to ensure the branch operations meet the company's objectives in customer service, safety, image, and profitability. The Assistant Operations Manager contributes to organizational success through strategic leadership and effective communication to drive operational excellence and customer service.

Essential Duties and Responsibilities

Honor Commitments:

• Ensure team members uphold integrity in line with company values.
• Execute company initiatives to enhance customer service.
• Prioritize obligations to co-workers, customers, and vendors.

Demonstrate Good Stewardship:

• Be accountable for fixed operations' performance (parts, service, body shop).
• Collaborate with key team members to ensure high-quality results and customer satisfaction.
• Make sound business decisions.

Foster Lifelong Learning:

• Partner with Human Resources to recruit, develop, and retain exceptional associates.
• Assist in resolving challenges and seizing opportunities.
• Drive accountability and continuous improvement in knowledge and skills.

Create Positive Experiences:

• Effectively manage relationships with employees, customers, suppliers, and vendors.
• Cultivate a relationship-based, family-driven culture whereby associates, customers, and suppliers are able to contribute to their maximum potential.

Exhibit Pioneering Spirit:

• Constantly seek opportunities to improve operational processes, customer service, and branch profitability.
• Generate and share innovative ideas across the organization.

Oversee Daily Performance:

• Review daily performance of the branch operations.
• Perform financial analysis, establish annual budgets, and develop marketing plans.
• Appropriately manage customer, supplier, and vendor interactions.

Team Leadership:

• Ensure effective teamwork among branch personnel.
• Hire, train, lead, and monitor the performance of the branch operational activities.
• Resolve customer complaints and associate issues.

Regulatory Compliance:

• Stay abreast of federal, state, and local regulations affecting operations.
• Ensure compliance, including hazardous waste disposal and OSHA Right-to-Know regulations.
• Provide necessary training on regulations and ethical practices.

Other Duties as Assigned:

• Adapt to the evolving needs of the organization and undertake additional responsibilities as required, reflecting our commitment to flexibility and responsiveness in meeting business objectives.

The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Minimum Qualifications

• Bachelor's degree or an equivalent combination of education & experience.
• A minimum of five years of operations experience in a retail setting.
• Supervisory skills include coaching, training, and motivating subordinates to reach established department goals.
• Ability to manage and prioritize multiple projects that impact all areas of the business.
• Verifiable analytical skills and experience in making sound business decisions.
• Strong communication and interpersonal skills to deal with customers, employees, and vendors.
• Intermediate computer experience, including collaborative software applications

Employee Benefits

Insurance:

• Medical - PPO and HDHP options
• Flexible Spending Account (FSA)
• Health Savings Account (HSA) with company match
• Dental Insurance
• Vision Insurance
• Accident & Critical Illness Insurance
• Group Term Life Insurance (company paid)
• Short and Long-Term Disability (company paid)

Paid Time Off:

• Paid Time Off (PTO)
• Paid Holidays
• Volunteer Time-Off
• Paid Maternity/Paternity Leave
• Bereavement/Funeral

Compensation:

• 401(k) Retirement Plan with company match
• Incentive Programs
• Shift Differential Program
• Tool Rewards Program
• Safety shoe and glasses program

Other:

• Employee Assistance Program (EAP)
• Wellness incentives
• Company paid and provided uniforms
• Training: In-House, Instructor-Led, and Online

Equal Opportunity: JX Enterprises, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.