Service Advisor

Jx-Enterprise; Hickory Hills (IL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with match

Paid Time Off

Shift differential

Job summary

JX Enterprises, Inc. is seeking a Service Advisor to liaison between customers and technicians, ensuring superior service and efficient repair scheduling. You will prepare and bill repair orders, assign work, and manage customer communication with a focus on honoring commitments and fostering positive experiences.

The role requires at least a high school diploma and relevant automotive service experience. Shift is Monday–Friday, 2:00 p.m.–11:00 p.m. with a $5,000/yr second shift differential.

Qualifications

• High school diploma or equivalent.
• Three (3) years of related automotive repair facility or heavy-duty truck experience preferred.
• Intermediate computer skills in Microsoft Windows. Must possess demonstrated skills in computer-generated business systems.
• Valid driver's license required; CDL required, or ability to obtain.
• Priority setting skills
• Customer service skills
• Technical skills/knowledge
• Dependable and reliable attendance required.

Responsibilities

• Process all shop repair orders by scheduling & assigning work to shop associates. Document and diagnose necessary repairs by taking photographs.
• Provide effective communication to customers regarding their job orders by preparing estimates for repair work and parts.
• Work closely with customers and insurance companies to obtain necessary authorization and documentation relating to repair work.
• Monitor job schedules to ensure timeliness of repairs and job pricing.
• Maintain inventory of parts, paint, and materials necessary for repair functions.
• Continuously seek ways to improve processes and efficiencies within the shop.
• Complete invoicing and collecting procedures in a timely manner.
• Perform all other duties as assigned to support the overall success of the shop.

Skills

Customer service

Communication

Scheduling/Dispatch

Problem solving

Education

High school diploma or equivalent

Tools

MS Windows

Job description

Description

About Us:

At JX, we are more than just a provider in the diesel industry; we are a team united by core values that define our commitment to excellence. Our employees play a crucial role in assisting both internal and external customers with solutions for their needs. From entry-level opportunities to experienced roles, this position is tailored for motivated and career-minded individuals seeking the potential for growth and increased responsibility as they expand their knowledge.

Our values of Honoring Commitments, Creating Positive Experiences, Fostering Lifelong Learning, Exhibiting Pioneering Spirit, and Demonstrating Good Stewardship permeates every aspect of our company. Join us in growing all aspects of our business while embodying these values.

Shift: Monday-Friday, 2:00p.m.-11:00 p.m.

Shift Premium: There is a $5,000.00/yr ($192.31, bi-weekly) 2nd shift differential, paid bi-weekly.

Job Purpose:

The Service Advisor liaises between customers and technicians, ensuring superior customer service and efficient repair scheduling. They prepare and bill repair orders, assign work, and manage customer communication. The role prioritizes honoring commitments, fostering positive customer experiences, and continuous learning.

Essential Duties and Responsibilities:

Honor Commitments:

• Process all shop repair orders by scheduling & assigning work to shop Associates. ? Document and diagnose necessary repairs by taking photographs.

Create Positive Experiences:

• Provide effective communication to customers regarding their job orders by preparing estimates for repair work and parts.
• Work closely with customers and insurance companies to obtain necessary authorization and documentation relating to repair work.

Foster Lifelong Learning:

• Monitor job schedules to ensure timeliness of repairs and job pricing.
• Maintain inventory of parts, paint, and materials necessary for repair functions.

Exhibit Pioneering Spirit:

• Continuously seek ways to improve processes and efficiencies within the shop.

Demonstrate Good Stewardship:

• Complete invoicing and collecting procedures in a timely manner.
• Perform all other duties as assigned to support the overall success of the shop.

Other Duties as Assigned:

• Adapt to the evolving needs of the organization and undertake additional responsibilities as required, reflecting our commitment to flexibility and responsiveness in meeting business objectives.

The above list reflects the general details necessary to describe the principal and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Minimum Qualifications:

• High school diploma or equivalent.
• Three (3) years of related automotive repair facility or heavy-duty truck experience preferred.
• Intermediate computer skills in Microsoft Windows. Must possess demonstrated skills in computer-generated business systems.
• Valid driver's license required; CDL required, or ability to obtain.
• Priority setting skills
• Customer service skills
• Technical skills/knowledge
• Dependable and reliable attendance required.

Employee Benefits:

Insurance:

• Medical - PPO and HDHP options
• Flexible Spending Account (FSA)
• Health Savings Account (HSA) with company match
• Dental Insurance
• Vision Insurance
• Accident & Critical Illness Insurance
• Group Term Life Insurance (company paid)
• Short and Long-Term Disability (company paid)

Paid Time Off:

• Paid Time Off (PTO)
• Paid Holidays
• Volunteer Time-Off
• Paid Maternity/Paternity Leave
• Bereavement/Funeral

Compensation:

• 401(k) Retirement Plan with company match
• Incentive Programs
• Shift Differential Program
• Tool Rewards Program
• Safety shoe and glasses program

Other:

• Employee Assistance Program (EAP)
• Wellness incentives
• Company paid and provided uniforms
• Training: In-House, Instructor-Led, and Online

JX Enterprises, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.