Assistant Office Manager (Bell - Phoenix, AZ)

Dental Depot; Phoenix (AZ); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading company in the healthcare industry is seeking an Assistant Office Manager for their Phoenix location. The role involves supervising office personnel, ensuring compliance with regulations, and improving service delivery. Ideal candidates will have strong leadership skills and a high school diploma, and must obtain relevant certification within the first month. This full-time position offers opportunities for growth within a dynamic dental team.

Qualifications

• 1+ years in management or dental office experience required.
• Knowledge of scheduling procedures and CDT codes needed.
• Must obtain Scheduling Institute Certification within 30 days.

Responsibilities

• Supervise and evaluate work activities of dental personnel.
• Assist with scheduling, audit reports, and handle patient inquiries.
• Plan and implement office programs and manage staff schedules.

Skills

Communication

Customer service

Leadership

Organizational skills

Problem solving

Education

High School Diploma or GED

Tools

Eaglesoft

Microsoft Office

Job description

Assistant Office Manager (Bell - Phoenix, AZ)

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Position Summary

The Assistant Dental Office Manager is a friendly, well-organized, growth-oriented multi-tasker who can positively motivate a dental team of Doctors, Hygienists, Front Office, and Ortho Assistants. Under limited supervision, the Assistant Manager works with the Orthodontic Dental Office Manager to ensure the successful operation of the dental office as a business unit. This includes managing staff, ensuring compliance with guidelines from the state and corporate office, maximizing office revenue, and providing excellent patient service.

Essential Functions

• Supervise and evaluate work activities of the dental office personnel, keeping the Office Manager informed of issues.
• Maintain communication between the Office Manager and the dental team, attending meetings and coordinating interdepartmental functions.
• Review and analyze facility activities and data to improve service utilization and aid in financial and risk management.
• Assist with scheduling procedures, call role-plays, and reviewing missed appointments.
• Listen to phone calls, audit denial reports, and occasionally handle bank deposits.
• Attend quarterly manager training and assist with office closing procedures.
• Help plan, implement, and administer office programs, including personnel management and training.
• Respond to patient and staff inquiries, solicit feedback, and participate in patient satisfaction initiatives.
• Prepare activity reports and manage staff schedules and assignments.
• Enforce dress code and cell phone policies, inspect facilities, and ensure safety and sanitation compliance.
• Monitor resource use and assess staffing needs.
• Maintain regular attendance.

Skills & Abilities

Education: High School Diploma or GED required.
Experience: 1+ years in management or dental office experience.
Certifications: Must obtain Scheduling Institute Certification within 30 days if not already certified.
Computer Skills: Knowledge of dental software (Eaglesoft preferred), Microsoft Office.
Other: Excellent communication and customer service skills, proficiency in patient and insurance accounts, professional appearance, flexibility to transfer locations, valid driver’s license, and knowledge of CDT codes.

Position Qualifications

• Customer-oriented, organized, friendly, and a strong leader.
• Motivated, honest, communicative, self-driven, and decisive.
• Problem solver, delegator, trainer, assertive, and confident.
• Effective presenter, conceptual thinker, conflict resolver, active listener, and team builder.
• Safety-conscious, responsible, and able to work under pressure and manage time effectively.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Administrative
• Industry: Hospitals and Health Care

This job posting is active and accepting applications.