Assistant Office Manager - Anderson

Dr. Tavel Optical Group; Anderson (IN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off

401(k) Retirement Plan

Health, Dental, and Rx Insurance

100% Paid Parental Leave

Free Eye Exams & Glasses

Job summary

Dr. Tavel Optical Group is seeking an Assistant Office Manager to lead in the absence of the Office Manager and support a high-performing team across multiple locations in Indiana.

You will oversee daily operations, staff coaching, and frontline patient service, while driving process improvements and maintaining exceptional standards of care.

Qualifications

• Leadership experience managing people or processes.
• Tech-savvy with tablets, digital systems, and multitasking across platforms.
• High energy, mobile, and able to move around the office.
• People-first mindset with strong patient interaction.
• Eager to learn and adapt in a fast-paced environment.
• Optical experience is a bonus but not required.

Responsibilities

• Assist the Office Manager in daily operations: hiring, scheduling, training, coaching, and appraisals.
• Lead in the Office Manager's absence and ensure smooth day-to-day operations.
• Maintain service and operational standards in a patient-focused setting.
• Address customer concerns with empathy and professionalism.
• Support opticians and technicians to deliver top-tier patient care and product recommendations.
• Assist front office tasks: calls, check-in/out, pretesting, and insurance processing.
• Maintain inventory accuracy and a clean, organized office.
• Foster a positive, accountable, and continuously improving culture.

Skills

Leadership experience

Tech-savvy

High energy

People-first mindset

Eager to learn

Optical experience

Job description

Grow Your Leadership. Make an Impact.

Are you the kind of person who runs toward responsibility, not away from it? Do you love building strong teams, creating standout customer service experiences, and learning fast? Then Dr. Tavel might be the right fit for you.

Brief Description

Assistant Office Manager

Grow Your Leadership. Make an Impact. Are you the kind of person who runs toward responsibility, not away from it? Do you love building strong teams, creating standout customer service experiences, and learning fast? Then Dr. Tavel might be the right fit for you.

With over 80 years of Indiana roots, Dr. Tavel Optical Group is focused on helping Hoosiers see better, look better, and feel better. Across over 25 locations, we combine medical excellence with retail energy, offering patients an exceptional experience every time.

As an Assistant Office Manager, you will be the right hand to your Office Manager and the go-to leader for your team when they are not in the office. You will support your team, solve problems, and make every day run smoother, smarter, and more successful than the last.

Daily Responsibilities

• Assist the Office Manager in all aspects of daily operations: hiring, scheduling, training, coaching, and performance conversations.
• Serve as the acting leader in the Office Manager’s absence, ensuring smooth day-to-day operations.
• Ensure the office is patiently ready every day, meeting all service and operational standards.
• Handle customer concerns with empathy, efficiency, and professionalism.
• Help opticians and technicians deliver top-tier patient care and product recommendations to better the lifestyle of the patient.
• Support front office tasks including phone calls, check-in/check-out processes, pretesting, and insurance processing.
• Help maintain inventory accuracy and a clean, organized, well-run office.
• Drive a culture of positivity, accountability, and continuous improvement.

What We’re Looking For (Minimum Requirements)

• Leadership experience – You’ve managed people or processes and are ready to take the lead.
• Tech-savvy and adaptable – Ability to navigate using tablets, digital systems, and multitasking across digital platforms.
• High energy and mobility – Comfortable being on your feet and moving throughout the office during the day keeping energy and team moral high.
• People-first mindset – Outgoing, engaging, and excited to interact with patients all day.
• Eager to learn – Open to feedback and growth in a fast-paced environment.
• Optical experience is a bonus—but not required. We’ll train the right leader.
• Availability to work during office hours (including some Saturdays).
• Ability to travel to other locations only when support is needed.

Perks & Benefits

• Paid Time Off and Paid Holidays
• 401(k) Retirement Plan
• Health, Dental, and Rx Insurance
• 100% Paid Parental Leave
• Free Eye Exams & Glasses (including immediate and extended family discounts)
• Company-Paid Life Insurance

You Will Thrive Here If You Have

• Team Leadership Experience – Specifically in retail, optical, or healthcare industries.
• Motivational Style – Skilled at inspiring others while maintaining high standards.
• Versatile Operator – Can confidently shift between leading, problem-solving, and hands-on support.
• Strong Communicator – Clear, confident, and professional with both patients and teammates.
• Detail-Oriented and Proactive – You notice the small things and take initiative before issues arise
• Growth-Driven – You’re motivated to keep learning, improving, and advancing your career.

Ready for Your Next Step?

If you’re someone who shows up ready to lead, who embraces challenges, and who knows how to bring out the best in others, your next big opportunity could start here!